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The following story is a perfect example of how Jonas Software’s award-winning Paperless Service Management software solution works to help make your business more efficient and give your company a competitive advantage.
Customer's heating system is broken and the office is too hot. Customer needs to request a service call.
The clients then simply logs into a website and uses Jonas eService to place a service call.
The clients then simply logs into a website and uses Jonas eService to place a service call.
Once the request is submitted a confirmation is sent to the customer.
Once the request is submitted a confirmation is sent to the customer.
The customers request for service is automatically received and displayed on your dispatch board.
All work order details can be easily edited by the dispatcher.
The dispatcher assigns the call to a technician.
The work order ticket is now sent to the technician’s mobile device.
The work order ticket is now sent to the technician’s mobile device.
Technician arrives onsite...
...and changes the status of the ticket to arrived onsite.
From the field the technician has access to site, equipment and customer history.
From the mobile device your technician can:
Create purchase orders.
Charge parts from inventory.
Charge their time and travel time.
Charge equipment.
Capture the customers signature.
The ticket is sent back to the office showing that the work order has been completed.
The dispatcher can review ticket and invoice customer immediately.
Outstanding invoices.
Work order history details.
Equipment and it’s history.
Customer is satisfied with the service, and the air conditioner has been fixed.
For more information on Jonas Construction and Service Management Software please
speak to a sales rep or visitwww.jonas-construction.com.
