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HOW TO CLOSE LARGE ENTERPRISE DEALS TRENTON TRUITT TRENTON@P AGERDUTY

PagerDuty VP of Sales Trenton Truitt on Enterprise Deals

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In this Heavybit Speaker Series presentation, PagerDuty's Global VP of Sales Trenton Truitt uses the MEDDICC model to inform enterprise sales tactics. Trenton is a strategic and operational sales leader who is currently VP of Worldwide Sales at PagerDuty. He is responsible for all revenue at PagerDuty and works closely with the executive team to define and execute Go To Market strategy. Trenton has held sales positions at both startups and Fortune 200 companies, including Appcelerator, EMC and PTC. He's an expert in large enterprise sales and designing sales strategies for SaaS companies. Full video available here: http://www.heavybit.com/library/developer-go-to-market/video/2014-07-22-trenton-truitt

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Page 1: PagerDuty VP of Sales Trenton Truitt on Enterprise Deals

HOW TO CLOSE

LARGE ENTERPRISE DEALS

TRENTON TRUITT TRENTON@PAGERDUTY

Page 2: PagerDuty VP of Sales Trenton Truitt on Enterprise Deals

MY BACKGROUND

Page 3: PagerDuty VP of Sales Trenton Truitt on Enterprise Deals

Why buy anything Why buy your solution Why buy now

Page 4: PagerDuty VP of Sales Trenton Truitt on Enterprise Deals

MEDDICC

Page 5: PagerDuty VP of Sales Trenton Truitt on Enterprise Deals

METRIC Define, capture and communicate the values used to make a decision More than the ROI on the project

Page 6: PagerDuty VP of Sales Trenton Truitt on Enterprise Deals

Arm the champion with a narrative to save/make money

METRIC

Share similar success stories and build metrics for your champion

WHY HOW

Page 7: PagerDuty VP of Sales Trenton Truitt on Enterprise Deals

ECONOMIC BUYER The person who owns the budget for your service

Page 8: PagerDuty VP of Sales Trenton Truitt on Enterprise Deals

ECONOMIC BUYER

Ask your champion

Shorten the sales cycle

WHY HOW

Page 9: PagerDuty VP of Sales Trenton Truitt on Enterprise Deals

DECISION CRITERIA The values by which your service is evaluated

Page 10: PagerDuty VP of Sales Trenton Truitt on Enterprise Deals

DECISION CRITERIA

Ensure your strengths are part of the criteria Understand your competition’s technology Lay traps for your competition

Control the criteria or it will control you

WHY HOW

Page 11: PagerDuty VP of Sales Trenton Truitt on Enterprise Deals

DECISION PROCESS Answer 3 Questions:

How are decisions made Who is in the power base Who will move each stage forward

Page 12: PagerDuty VP of Sales Trenton Truitt on Enterprise Deals

DECISION PROCESS

Ask the client to walk you through the decision process. Then ask the same question of everyone you meet. Trust, yet verify.

Forecast your sales Focus your resources Protect your time

WHY HOW

Page 13: PagerDuty VP of Sales Trenton Truitt on Enterprise Deals

IDENTIFY PAIN POINTS The measurable problem your solution will solve

Page 14: PagerDuty VP of Sales Trenton Truitt on Enterprise Deals

IDENTIFY PAIN POINTS

Ask the EB or Champion Understand the value of the problem you are solving

WHY HOW

Page 15: PagerDuty VP of Sales Trenton Truitt on Enterprise Deals

CHAMPIONS The person that will stake their badge on your technology.

Page 16: PagerDuty VP of Sales Trenton Truitt on Enterprise Deals

CHAMPIONS

Find the right person who has a way-in to sponsor your solution Arm them with Metrics

A champion sells for you when you aren’t in the building. Nothing happens without a champion. Period.

WHY HOW

Page 17: PagerDuty VP of Sales Trenton Truitt on Enterprise Deals

COMPELLING EVENT An event that drives the timing of a decision

Page 18: PagerDuty VP of Sales Trenton Truitt on Enterprise Deals

COMPELLING EVENT

Ask. What are the implications of not having a solution implemented by X-date. Write the narrative

Understand WHEN the client needs to be up and running Work with your champion to CREATE the reason

WHY HOW

Page 19: PagerDuty VP of Sales Trenton Truitt on Enterprise Deals

EXAMPLE of MEDDICC

Page 20: PagerDuty VP of Sales Trenton Truitt on Enterprise Deals

MEDDICC

Page 21: PagerDuty VP of Sales Trenton Truitt on Enterprise Deals

THANK YOU TRENTON TRUITT TRENTON@PAGERDUTY @trentontruitt

Page 22: PagerDuty VP of Sales Trenton Truitt on Enterprise Deals

MEDDICC with�