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BUSINESS COMMUNICATION NEEDS ARE CHANGING
Migration from the physical nature of hardware networks to software based infrastructure in the cloud.
Outdated Technology (TDM, PRI, POTs)
Slow
Restrictive
Less Control
Poor Visibility
Limited functionality
Costly
Lack of Innovation
State of Business Communications
3
The IntelePeer Way
SIP Protocol
On Demand
Network and Technology Choice
Control
Analytics
Enhanced Functionality
Cost Effective
Innovation and Speed4
COMPANY BACKGROUND
We bring the power of cloud and software to business communications.
IntelePeer at a Glance BACKED BY STRONG
INVESTORS
To transform and bring the power of the cloud and software to Business
Communications
OUR MISSION
WHAT WE DO
MANAGE & TRACK
Powerful Self-Service Portal for on-demand
Changes and comprehensive analytics
• Stable, reliable leader in SIP since 2003
• Rooted in carrier quality, applied to Enterprise
• Joined forces in 2015 with Advantone to provide a complete contact center solution
OUR HISTORY
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Our cloud Platform as a Service provides a suite of business communication services including voice,
messaging and contact center solutions for enterprises and contact centers without the restraints and complexities
of a telecom network.
Significant Partner Ecosystems
UC Technology Partners SBC Technology Partners
CERTIFIED FOR USE WITH INDUSTRY LEADING SYSTEMS
Allworx Servers
Avaya IP Office, Aura 6.0 & SBC Advanced for Enterprise
Cisco Unified Border Element (CUBE) and Cisco UCM
Interactive Intelligence Customer Interaction Center
Microsoft OCS 2007 R2, Lync 2010, Lync 2013
Mitel MiVoice Business (Mitel 3300, Mitel Border Gateway)
ShoreTel ShoreWare PBX, ShoreGear 90 Switches and ShoreTel IP Phones
Unify OpenScape (Previously Siemens)
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Business Communication CustomersHealthcare Manufacturing Professional Services
TechnologyEducation Retail Non-Profit
Financial Services
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Contact Center Management Customers
Leaders across the Retail, Consumer Goods, Direct Response, Pharmaceutical/Healthcare, and Financial industries rely on Atmosphere®.
Consumer Goods Retail
Direct Response
Financial Pharmaceutical
A PLATFORM BUILT FOR THE ENTERPRISE
A platform without restraints and complexities.
IntelePeer Services
MANAGED APPLICATIONSCONNECTIVITY
BUSINESS COMMUNICATIONS
INTELLIGENCE &MANAGEMENT
Low LatencyRun across 65 countries, with ability to optimize latency
Significant PartnershipsOver 20 vendors and global Broadsoft partner for HD Audio & HD Video.
Built on the CloudIP-based Communications-as-a-Service Platform.
Technology InnovationNetwork core HD Audio and HD Video enabled.
High Availability 99.999%Triple redundancy built into all components.
Fast Turn UpsLess than 10 business days
Pioneering SIP Security(TLS) and Secure Real-time Transport Protocol (SRTP) encryption.
Intellectual Property8 issued Patents
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IntelePeer Services
Direct Inward Dialing
IP Toll Free
Int’l Direct Inward Dialing
Domestic Long Distance
Int’l Long Distance
Fluent Federation
HD Voice
CoreCloud SIP
CoreCloudTM Connect
API’sCloud Transfer
Billing aaS
Service Analytics
MANAGED APPLICATIONSCONNECTIVITY
BUSINESS COMMUNICATIONS
INTELLIGENCE & MANAGEMENT
Cloud CentralTM
Portal
INTELEPEER CLOUD PLATFORM
Emergency Services
Interactive Voice Response
Cloud Routing
Virtual Automated Distributor
Virtual Predictive Dialing
ATMOSPHERE ® SERVICES
Visual Scripting
Proprietary and confidential. © 2015 IntelePeer. All rights reserved.
IntelePeer Cloud Communications Infrastructure
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Accessible Over-the-Top via public internet
Direct/private reachability to over 15 million US commercial addresses through NNI network
Highly available switching facilities located in Denver, Dallas & Chicago, with:- 10Gbps dedicated waves- Redundant core routers- Diverse, fully-meshed
backbone with 7-13 milliseconds latency between switching facilities
- Diverse 10Gbps Internet connections
- Diverse NNI providers
Chicago
Dallas
IntelePeerCloud
DenverK
EY
IntelePeer NNI network footprint
IntelePeer Switching Facility
IntelePeer router
NNI Provider 1 router
NNI Provider 2 router
10Gbps Internet Circuit
10Gbps Backbone Circuit
10Gbps NNI Circuit Atmosphere Data Centers
Voice Aggregation Data Centers
CORECLOUDTM SIP CAPABILITIES
Reliable, high quality voice communications
Quick, easy turn-up in 10 days or less
Little to no incremental infrastructure investment; direct Internet connection to a SIP-ready PBX
Flexible packaging options
HD audio
Integrated Transport Layer Security (TLS) and Secure Real-time Transport Protocol (SRTP) encryption
Qualified for UC technologies from leading vendors
CoreCloudTM SIP
The quality and uptime of a carrier-grade network without the
costs, delays or hassles
SIP Trunking
IP Communications
PSTN
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CoreCloudTM SIP Benefits
Economics
Scale
Speed
Flexibility
Precise Ordering Business Continuity
Unique Solutions Packaging
Pay As You Go Unlimited Bundles
Pricing Option for Every Business Need
Per MinuteNPA/NXX decks for high volume
customers
DID
Toll-Free
E911
Caller ID
Per UserUnlimited Usage - Local, Toll Free, LD U.S. & Canada
1 DIDs or Toll-Free Number
Includes porting/set-up fees
CNAM / Caller ID
Directory Listing
E911 included
Per Port/Call PathUnlimited Usage - Local, Toll Free, LD U.S. & Canada
10 DIDs or Toll-Free Numbers
Includes porting/set-up fees
CNAM / Caller ID
Directory Listing
E911 included
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PRI is a circuit to a single physical location
– There isn’t a built-in failover
High availability – SIP Trunk redundancy and automatic number failover options
SIP Trunks routed to geographically diverse data centers
– Can easily move traffic from one site to another
Disaster Recovery – Business Continuity
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No dynamic capacity with PRI– The n+1 call is blocked
Built in capacity– 5 to 2,500 ports per
trunk group
Flexibility– Scalable per business requirements
Easily Scalable Channels
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High Strength Encryption
SECURE CONNECTIONS VIA THE INTERNET
No additional charge4096 bit TLS/SRTP encryption; the strongest commercially availableEncryption can help ensure compliance with PCI, HIPAA, and other regulatory requirementsEnsures privacy and integrity of communications
Enables the secure routing of communications over main corporate Internet and data connectionsEliminates need for dedicated private line
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ATMOSPHERE® CONTACT CENTER MANAGEMENT SOLUTIONS
IntelePeer and Advantone: Bringing the Power of One Cloud Solution to Your Contact Center
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Customized Contact Center Solutions
Interactive Voice Response (IVR) Call Routing
Automated Dialing Efforts
Seamlessly transition calls from automated systems to agents
Manage multiple dialing campaigns, agent groups and locations from centralized controls
Real-time lead updates
Call recording capabilities
Rapidly deploy inbound & outbound IVR applications
Dealer locator provides a simple interface for consumers to find closest location
Easily integrate to your CRM and/or fulfillment platforms
Custom features, including: surveys, speech recognition, credit card activations, emergency alerts, reporting and more
Route calls based on business needs
Make immediate changes to routing strategies
Live monitor any call within any contact center
Retain control over Toll-Free numbers
Virtually manage contact centers from a single location.
Virtual Predictive Dialer (VPD) Virtual Automated Call Distributor (VACD)
Skills based routing to decrease call transfers, escalations and call backs
Automated “in queue” Call Back
Real-time monitoring and coaching functionality
Integration with 3rd party CRM and Databases
Virtually manage contact centers from a single location
CONNECTIVITY CAPABILITIES
Putting control, flexibility and visibility into the customer’s hands.
Provisioning API
CONNECT WITH INTELEPEER FOR EASIER SERVICE MANAGMENT
REST based API for easy integrationInstantly activate your phone numbersSearch, order, and port DID and toll-free numbers
Track order statusManage Inventory for directory listings, CNAM registration, E911Order SMS Enabled DIDs to send and receive text messages (Q3 Roadmap)
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CloudCentral Customer Portal
ORDER, MANAGE AND TRACK YOUR SERVICES
Manage and add local, toll-free and international telephone numbersConfigure and manage SIP trunksOpen and track customer support cases
Redirect calls to another telephone number, mobile phone or voicemail Track usage and activation statusView invoices and call details
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Cloud Transfer
Benefits
Optimize Network Resources and Save Costs When Transferring Calls
Cloud Transfer (SIP Refer) solves for routing between applications and locationsGreater reliability and fail overEliminates need for multiple, simultaneous callsLowers customer CapxMinimizes delayEnsures highest level of customer experienceCost savings based on overall usage
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Interconnect multi-sites and disparate enterprises seamlessly with each creating Communities Of Interest (COINs).
Fluent® Federation
Benefits
Provides end-to-end visibility to call flow and quality for improved analyticsEnhances the quality of communications experience through HD audio and videoImproves productivity by enabling simple and seamless collaboration across disparate systemsReduces the cost by avoiding the PSTN
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Real-Time Premium Analytics
Benefits
Track activity daily, hourly or in 5 minute incrementsView metrics on call attempts, usage, and completion ratiosSelf-access via ‘My Applications’ in the CloudCentral Portal
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Proprietary and confidential. © 2015 IntelePeer. All rights reserved.
Why We Win
• Enable Fully Integrated UC&C Solution
• Hybrid Cloud Multi-Vendor• Reliable and Secure• Excellent In Service
Complete Package
Customer Controls
Selection of Value Add Services
Real Time Service Activation
Innovative Technology +
Multimedia Network
Federation Infrastructure
Powerful Self-Service Portal With
On Demand Changes
Flexibility; Use any UC Technology
Vendor
Simple Pricing Options With
Bundles + Pay As You Go
More Reliable
and Secure