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Outsourced Workers provide services outside of the core competencies of an organization that are generally not time constrained. These services are usually bound by Master Service Agreements (MSAs) between the client and the supplier, and may include lawn maintenance, janitors, security guards, dining services, and more. Does your organization have a simple and streamlined way of tracking its service workers? If asked today to provide a list of all non-FTE workers who have access to your intellectual and physical property, could you provide that? Does your organization have a consistent onboarding and offboarding process for service workers? Companies have found that they have measures in place to track and manage their full-time and contingent or temporary staff, but due to various and inconsistent tracking methods of their Outsourced Workers, it has created inaccurate headcounts and security risks across their organizations. Because companies are working with more service workers than ever before, Beeline’s Outsourced Workers solution can ensure those service workers are being properly on- and offboarded. This webcast will educate you on Outsourced Workers and what your organization can do to gain visibility while minimizing risk.
Citation preview
HR.com Webcast
Outsourced Workers:Why Managing Your Non-Strategic Workforce Should Matter to You
Presenters:
Teresa MooreSenior Product Manager
July 19, 2012
April 10, 2023Beeline.com Confidential & Proprietary 2
Outsourced Workers - Agenda
• Where Do They Fit?• Who are Outsourced Workers?• Common Terminology• Market Problems• Current Trends• Supporting Materials
Where Do They Fit?
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Outsourced Workers – Where Do They Fit?
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What’s the Difference?
Professional Staffing
Temporary Staffing
Services Procurement
Outsourced Workers
• Resource augments current staff (for example, PM/IT resource)
• High value added• Adds capacity / increases
flexibility and scalability• Immediate cost savings
opportunity• Typical implementation
focuses on IT Contractors first due to large volume
• Repeatable hiring process
• Compensated hourly, usually to a rate card
• Managed by Organization• Individual resources
• Commoditized skills• Task oriented/lower value• Adds capacity/increases
flexibility• Highly repeatable hiring
process• Compensated hourly• Managed by Organization• Supplier executes per
internal requirements• Individual resources
• Specialized skills not inherent to current staff
• Want to develop knowledge
• Typically brings expertise measured on delivery
• Compensated based on competitive bid of deliverables or SOW outcome
• Complex contracts deliverables
• Milestone-based work with awards/penalties associated 1 to many resources
• Longer duration contracts that don’t change often
• Not core business function
• Supplier manages to internal requirements/SLAs
• Open-ended employment relations with the supplier
• 1 to many resources
Who Are Outsourced Workers?
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Outsourced Workers – Who Are They?
Service workers contracted through a supplier, or recruitment company, who have been hired to perform a specific function outside of your organization’s core business.
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A Few Examples…
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Poll
Does your organization have a process in place to manage your Outsourced Workers today?
- Yes
- Somewhat
- No
- Not Sure
Common Terminology
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A Little Bit of Everything…
VMS
Lite
Resource Management
Access Only WorkersOutsourced Workers
Managed Service WorkersThird-Party Workers
Market Problems
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What We’re Hearing…
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Can You Answer?
• Does your organization have a simple, consistent, and streamlined way of tracking service workers (i.e. janitors, landscapers, security guards, etc.)?
• If asked today to provide a list of all non-employees, could you provide it?
• Does your organization have a consistent on/off boarding and background process for service workers?
• Are you confident all service workers are compliant with organizational policies?
• Are your service workers validated regularly to ensure they are not maintaining badge and network access longer than necessary?
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Could You Answer?
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Poll
What is your main driver to implement a solution for Outsourced Workers?
- Visibility
- Operational Efficiency
- Compliance
- Quality
- Not Sure
Current Trends
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What is the Contingent Workforce?
The Contingent Workforce is trending upwards
• Any one or group providing service at your company that is not employed by your organization
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Contingent Labor – Growth Outlook
• Contingent workers - such as temporary employees, project consultants, contractors, seasonal workers, freelancers, and other non-core employees - now represent 30% of the entire U.S. labor force. …predicted to quadruple over the next 10 years. (Advisory Council, U.S. Department of Labor)
• MIT Sloan Study predicted 50% of the workforce would be contingent by 2015; leading case study software company reached it several years ago…the study was started in 1994.
• Littler/Mendelson predicted 50% of post recession hiring will be contingent workers
• According to the U.S. Bureau of Labor Statistics, the temporary help services industry added nearly half a million workers and accounted for 91% of total nonfarm job growth from June 2009 through June 2011. (American Staffing Association)
The staffing industry generated approximately $97.1 billion in sales in 2010: $87.4 billion from temporary and contract staffing and $9.7 billion in search and permanent placement services.
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2011 Steep Trend Upward
• 65% ClientsExpanding Program to Track and Manage
Outsourced Workers through Beeline’s VMS
• More Than 250,000Outsourced Workers Being Tracked
through Beeline’s VMS
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Recent Case Studies
• Major Financial Institution
• Fortune 50 Company
• AOL
Recent audits are showing the risk trending upwards
Organizational Benefits
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Poll
Is your organization currently building a business case to support an Outsourced Workers solution?
- Yes, we are currently trying to implement a solution
- We are 3-6 months out from implementing a solution
- We are 6 months+ out from implementing a solution
- I do not know
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Reasons to Manage Your Non-Strategic Workforce
Visibility
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Reasons to Manage Your Non-Strategic Workforce
Compliance
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Reasons to Manage Your Non-Strategic Workforce
Quality
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Reasons to Manage Your Non-Strategic Workforce
Operational Efficiency
Supporting Materials
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Outsourced Workers Whitepaper
www.beeline.com/thought-leadership/whitepapers/align-outsourced-workers
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Upcoming Webinars
www.beeline.com/landing/webcasts
• Outsourced Workers: Building a Business Case for Managing Your Non-Strategic Workforce
• Getting the Most Out of Your Flexible Workforce with Services Procurement
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Outsourced Workers - Summary
• Where Do They Fit?
• Who are Outsourced Workers?
• Common Terminology
• Market Problems
• Current Trends
• Organizational Benefits
• Supporting Materials
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Questions & Answers