Osterman Research Survey Results, April 2010

Results of a Survey on the Use of Email, Social Networking and Other Applications

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An Osterman Research Survey Report Published April 2010

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Results of a Survey on End User and IT Messaging Issues

©2010 Osterman Research, Inc. 1

Executive Summary RESEARCH BACKGROUND Osterman Research conducted a survey with email users and those knowledgeable about their organizations’ IT infrastructure in March 2010. The goal was to determine • The number of emails sent and received per day. • The proportion of emails that contained attachments of various sizes. • The penetration of social networking, instant messaging and mobile platforms. • The penetration of hosted email offerings. • Current and planned use of Microsoft SharePoint, Lotus Quickr and Google Apps. DETAILS OF THE SURVEY • A total of 235 surveys were completed with individuals from the Osterman Research

survey panel.

• The mean number of employees at the organizations surveyed was 11,179; the mean number of email users was 10,216. The medians were 300 and 308, respectively.

• Data was segmented into organizations of up to 500 employees (125 surveys) and

larger organizations (110 surveys). • The majority of the surveys were conducted with respondents in North America. • Osterman Research funded this study internally.



Survey Results

How many emails do you receive on a typical workday?

What percentage of the emails that you send on a typical day have no attachments, what percentage have attachments smaller than 5 megabytes,

and what percentage have attachments greater than 5 megabytes?



What percentage of employees use the following social networking tools at work or for work purposes?

What percentage of employees use the following instant messaging tools at work or for work purposes?



What percentage of employees use the following communication tools at work or for work purposes?

What percentage of employees use the following mobile platforms at work or for work purposes?



What percentage of your email users are served by an on-premise email system vs. a fully hosted system

as their primary, work-related email system?

What percentage of your users employ SharePoint, Quickr and Google Apps, and what will these percentages be in 12 months?

(Includes only organizations with up to 500 employees.)




(Includes only organizations with more than 500 employees.)


(Includes only organizations with up to 500 employees that are using Microsoft Exchange.)




(Includes only organizations with more than 500 employee that are using Microsoft Exchange.)

© 2010 Osterman Research, Inc. All rights reserved. No part of this document may be reproduced in any form by any means, nor may it be distributed without the permission of Osterman Research, Inc., nor may it be resold or distributed by any entity other than Osterman Research, Inc., without prior written authorization of Osterman Research, Inc. Osterman Research, Inc. does not provide legal advice. Nothing in this document constitutes legal advice, nor shall this document or any software product or other offering referenced herein serve as a substitute for the reader’s compliance with any laws (including but not limited to any act, statue, regulation, rule, directive, administrative order, executive order, etc. (collectively, “Laws”)) referenced in this document. If necessary, the reader should consult with competent legal counsel regarding any Laws referenced herein. Osterman Research, Inc. makes no representation or warranty regarding the completeness or accuracy of the information contained in this document. THIS DOCUMENT IS PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND. ALL EXPRESS OR IMPLIED REPRESENTATIONS, CONDITIONS AND WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE DISCLAIMED, EXCEPT TO THE EXTENT THAT SUCH DISCLAIMERS ARE DETERMINED TO BE ILLEGAL.

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Osterman Research Survey Results, April 2010