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Orphan Management
2013.06.27
Orphans
Data Source
LeadsGeneration
AgentsLeadsAllocation
CampaignResults
Typical Work Flow
Rand
om
Geo
. Filt
er
(often paper via manager)
?
Limitations of Typical Work Flow
Difficult to get feedback and measure results
Hard to determine skills of salesperson
Customers not handled in time or correctly are burnt
Leads wasted and clients let down if not contacted
No consequence to salesperson if they don’t take action
Orphans
PropensityModeling
Data Source
LeadsGeneration
AgentsLeadsAllocation
Contact &Response
CampaignResults
Suggested Work FlowSu
gges
ted
Vario
us F
ilter
s
(Email direct)
Profile sales team according to existing sales data
Match leads to sales people
Load up a pile of orphans. If they are maturities – at least 4 months before they mature.
Orphans
PropensityModeling
Data Source
LeadsGeneration
AgentsLeadsAllocation
Contact &Response
CampaignResults
Suggested Work FlowHow this works practically
Vario
us F
ilter
s
(Email direct)
(4000)
Send out one or two leads to each salesperson.
(2000)
Feedback will start to come in.
(1999)(1998)
Reward good feedback with new leads.
Orphans
PropensityModeling
Data Source
LeadsGeneration
AgentsLeadsAllocation
Feedback
CampaignResults
Comparison of Work FlowsTy
pica
lSu
gges
ted
Rand
om
Geo
. Filt
erVa
rious
Filt
ers
(Paper via manager)
(Email direct)
?
Benefits of Value-Ad Process
Convert more leads (and increase revenue)
Waste fewer opportunities
Reward and therefore experience more good salesperson behavior
Great reporting
Low cost and easy administration
Value-Ad – For more Information
www.value-ad.com [email protected] Twitter - @kev_daly http://www.slideshare.net/KevinDaly2 http://www.youtube.com/user/kevindaly007 http://www.linkedin.com/in/khdaly +61 417 449619