Orientation for caregivers

Welcome we are glad you

are here!

SINCE 2003

OFFICE HOURS

MONDAY- FRIDAY8:30AM-5:00PM

913-390-6300

OWNERS OF AMERICAN COMPANION CARE

NATALIE SCHNEIDER

SHERIL HERMAN

TOM SCHNEIDER JEFF HERMAN

DUANA SANDY

Scheduling

Office Operations Client Care Coordinator

After Hours Support

TIFFINI

OFFICE HOURS 8:30-5:00 MONDAY-FRIDAY

IF YOU NEED ASSISTANCE OR YOUR CALL CANNOT WAIT UNTIL THE NEXT BUSINESS DAY

TIFFINI IS STANDING BY TO HELP YOU

AMERICAN CARE MANAGEMENTNURSES

SARAH LAWRENCE LPN

KIM ANDREW RN

SARAH AND KIM OFFER MEDICAL SUPPORT TO THE CLIENTS. IF YOU

THINK YOUR CLIENT MAY NEED HELP CALL THE OFFICE WITH YOUR

CONCERN.

OFFICE HOURS


913-390-6300

THANK YOU FOR KEEPING YOUR AFTER HOUR CALLS FOR EMERGENCIES ONLY.

Scheduling Procedures

Duana Wilson Sandy McDonald

Duana and Sandy will call you to offer you shifts with clients. They manage all the client and caregiver schedules. Feel free to call during office hours and let them know when you are available to work.

Scheduling Procedures

“Do you have your calendar?”This is the first question you are asked before you are offered a shift

ACC PROVIDES CALENDARS IF YOU NEED ONE!USE THE CALENDAR!STAY ORGANIZED!ONLY ACCEPT SHIFTS YOU ARE AVAILABLE FOR!

Scheduling Procedures (continued)Do not arrange your schedule with clients. All

schedules are coordinated through the office.

If a client tries to schedule directly with you instruct them to call ACC.

If you need to change your schedule you should call the office during office hours only!

eRSPWeb based schedule system

eRSP is the program we use to manage the schedules. This web based program is easy to use even on your phone!

YOU CAN ACCESS• Your schedule• The client’s name, address, phone number

and the specific care plan for that client.

eRSP (continued)

• Paychecks are based on the hours that are in eRSP. To verify your hours worked you may look at the schedule as a resource.

• eRSP keeps you up to date and informed

• eRSP has a message boardNon-urgent messages can be sent easily to the scheduling department.

PLEASE NOTE: MESSAGES ARE ONLY RECEIVED DURING BUSINESS HOURS

Quiz Part 1:

Question 1:What is the 1st question you will be asked before scheduling any shifts?a) When is your birthday?b) Do you have plans tonight?c) Do you have your planner or calendar?d) Would you like to work nextweek?

Quiz Part 1:

Question 2:What are the office hours?

a) MONDAY- FRIDAY 8:30AM-5:00PMb) MONDAY- FRIDAY 8:30AM-5:00PMc) MONDAY- FRIDAY 8:30AM-5:00PM

Quiz Part 1:

Question 3:

TRUE or FALSE

It is OK to arrange your schedule directly with a client.

Quiz Part 1 Answers:

Question 1: B – Do you have your planner or calendar?

Question 2: A, B, & C – Monday – Friday 8:30AM-5:00PM

Question 3: False- it is NOT ok to arrange your schedule directly with a client.

OFFICE HOURS


913-390-6300

THANK YOU FOR USING THE MESSAGE BOARD TO COMMUNICATE WITH DUANA AND SANDY FOR NON-URGENT NEEDS.

THEY RESPOND RIGHT AWAY WHILE IN THE OFFICE!

After hours procedures• After hours the phone is answered with a

pager voicemail everyday of the week.

• Leave a message and you will receive a call within 15 minutes.

• If you have not received a return call; call again and leave another message.

After hours procedures (continued)Please be considerate of our after hours staff…

only call with emergenciesCalling after hours alerts the manager & they must listen to the message, even at 2:00am

Examples of when NOT to call the pager:You can’t work a scheduled shift the following

week.Reporting your mileage log for driving a client.

After hours procedures (continued)

ONLY CALL AFTER HOURS IF THE MESSAGE NEEDS TO BE DELIVERED PRIOR TO THE NEXT BUSINESS DAY.

Examples of reasons to call after hours.

If you have an emergency and you need relief from your shift or you will not make it to your shift.

You will be late to your assigned shift

Your client’s status changes

Quiz Part 2:

Question 1: TRUE or FALSE You should call after hours to report mileage.

Question 2: TRUE or FALSEYou should call after hours if you are going to be late to a shift.

Question 3: TRUE or FALSEWe WANT you to call with emergencies eveneven if the office is closed.

Quiz Part 2:Question 4:Which of the following is true for On-call Shift?

a) It is the most important shift our company has.b) You must be prepared to go to any shift at all

times during the when you are on call.c) You should answer your phone immediately.d) All of the above

Quiz Part 2 Answers

Question 1: FALSE – You should not report mileage after hours. Please wait for the next business day.

Question 2: TRUE – You should call after hours if you are going to be late to a shift.

Question 3: TRUE – We WANT you to call with emergencies even if the office is closed.

Question 4: D) all of the above

OFFICE HOURS


913-390-6300

• DON’T FORGET TO USE THE ERSP CALENDAR TO CHECK YOUR SCHEDULE.

• IF IT IS DIFFERENT FROM WHAT YOU HAVE WRITTEN DOWN, WE APOLOGIZE.

• CHANGES CANNOT BE MADE UNTIL THE OFFICE IS OPEN ON THE NEXT BUSINESS DAY.

Caregiver ResponsibilitiesInclude but are not limited to:

• For a client with continuous supervision you must stay until your relief arrives.

Leaving prior to relief arrival is

ABANDONMENT which means TERMINATION

Caregiver Responsibilities (continued)Include but are not limited to:

• As a courtesy, arrive a few minutes early to get a report of the previous shift. Your fellow caregiver will be grateful.

• If your relief doesn’t show up on time call the office and

leave a message. Don’t wait to call this may prolong your stay.

• Do not schedule appointments immediately following a continuous supervision of a client. You may be late if the caregiver following you is late.


Never leave a shift early without checking with the office first. This also could be considered as abandonment.

Sometimes clients are confused and want you to leave or can fool you that they make their own decisions. Also, if a family member sends you home early call the office to make confirm you may do so.

Remember: All schedules are coordinated through the office


Appropriate Attire:• Wear your name tag to all shifts, at all times.• Modest attire is required.

• It is important for the client to know what your name is.

• Please inform the office if you do not have or need a replacement name tag.

• Closed toe, closed heel,non-skid shoes are required.


Appropriate Attire:• Cover tattoos and remove piercings.• No tank tops or sleeveless shirts.• Clothing should cover your shoulders,

abdomen, back & cleavage.• Wear long pants.


• In Communities…We are their guest.

• Working within a residential community REQUIRES signing in and out at the desk.

• If you have a conflict with the community personnel call the office and we will intervene on your behalf. Do not address conflicts yourself.

• Communities request that caregivers wear long pants, a collared shirt and closed toe shoes

not scrubs.


• You may NEVER sleep on a shift.

• Communicate changes, updates and information about the client with fellow caregivers and the office staff.

• Document all client activity on the log sheet.

On Call Caregiver Shift

If you are assigned an on call shift be ready to go during the

ENTIRE SHIFT.

We call this

ON CALL READYTHIS IS THE MOST IMPORTANT SHIFT

A CAREGIVER CAN HAVE.

ON CALL CAREGIVER SHIFT (continued)

O N C A L L R E A D Y includes but is not limited to:

• Answer your phone immediately & have it next to you for the entire shift.

• Have babysitting arrangements for the entire shift• Plan to have transportation lined up and ready to

go. (is gas in the car?)

• Be clean and groomed for work throughout the entire shift.

Quiz Part 3:

Question 1: Which of the following is a valid reason to leave a shift?a) You have an appointment scheduled directly after your shift

and your relief is late.b) The client says it’s OK to leave.c) Neither A or B.

Question 2: TRUE or FALSEName tags are optional and not important.

Question 3: TRUE or FALSEIt is NEVER OK to sleep on a shift, even an overnight shift.


Question 1: C – Never leave a client unattended unless instructed by ACC office staff.

Question 2: False - Name tags are important and are required.

Question 3: True – You should NEVER sleep on any shift.

OFFICE HOURS


913-390-6300

THE ON CALL STAFF HAVE TO CHECK ALL MESSAGES LEFT ON THE PAGER…EVEN AT 2:00AM.

IS YOUR MESSAGE AN EMERGENCY?

Documentation• Each client should have a log book in their home.

• The books are for you to write down everything that occurs during your shift.

• If you can’t find the log book call the office. It will be replaced.

• If you notice log sheets are running low please notify the office. We will refill the book.

Documentation (continued)

• It is your responsibility to find the log book and document the

client’s activities

• Writing in the log book proves you worked if there is a question otherwise.

ACM and ACC Log Book Covers

Documentation isvital to your job.

If your documentation is not thorough; you are

at risk of being replaced.

Documentation (continued)

Family members want to know about their loved ones daily activities.Which of the following examples has the best information?

Example A or B?

Example A Example B

Hospice• When a patient is on hospice, remember that

hospice is the first contact in case of emergencies. • Do not dial 911 unless hospice directs you to do so.• The phone number for the hospice agency is usually

posted on the refrigerator. • Inform hospice 1st then ACC with any changes in a hospice patient.

Quiz Part 4:Question 1: Which of the following is an example of what you should document in the log book?

a) The time you arrive and leave your shift.b) The percentage of food eaten at a meal and what

was eaten.c) All activities you and the client do during your

shift.d) All of the above

Quiz Part 4:

Question 2: Who is the first person you should call if there is a change or concern with a hospice patient?a) The familyb) Hospicec) American Companion Cared) The next caregiver

Question 3: TRUE or FALSEOffice hours are Monday – Friday8:30AM-5:00PM.


Question 1: F – All of the above

Question 2: B – Hospice

Question 3: True – Office hours are Monday – Friday 8:30AM – 5:00PM.

Additional Information • Make sure to inform the office if a client gives

you a gift.• Don’t give clients your phone number.• Bring your own food and drink. You will not be

able to leave once you are at work.• Turn cell phones on silent while at work.• Keep cell phone use to an absolute minimum.

Well done! You are finished!

Thank you for completing the online portion of Orientation!

We are so glad you are part of our Team!

Technology

Orientation for caregivers