Orchestrating Digital Workspaces in a Multi-Device World

IT & DATA MANAGEMENT RESEARCH,

INDUSTRY ANALYSIS & CONSULTING

Steve Brasen

Research Director – Endpoint & Mobile Management

Enterprise Management Associates

Orchestrating Digital Workspaces



Today’s Speaker

Slide 2 © 2017 Enterprise Management Associates, Inc.

Steve Brasen

Managing Research Director, EMA

Steve's career at EMA follows 20 years of “in-the-trenches”

experience in IT systems support, engineering, and

management for high-technology, telecommunications, and

financial institutions. Steve's primary focus area at EMA is on

endpoint management topics including enterprise mobile

management, client lifecycle management, desktop

virtualization, and workspace management.



Research Sponsors




Steve Brasen

Research Director – Endpoint & Mobile Management

Enterprise Management Associates




Agenda


• Understanding Digital Workspace

• Research and Methodology

• Research Findings

• Multi-Device Support

• Application Support

• User Experience Management

• Endpoint Management

• Orchestrating Digital Workspaces

• Conclusions



Understanding Digital Workspaces

• Layers of a User Computing Environment


• Operating Systems

• Graphical User Interface (GUI)

• Workspace




• Types of Workspaces:


• Local Desktop

• Virtual Desktop

• Workspace Container

• HTML Desktop

• Digital Workspace




• Basic Structure of a Digital Workspace

Slide 8 © 2017Enterprise Management Associates, Inc.



Research and Methodology

• Two surveys were distributed:

• End user survey

200 business professionals

• Enterprise survey

100 knowledgeable IT managers


Workspace Requirements

• EMA performed survey-based primary research on the current use and

requirements for digital workspace environments



Research and Methodology

• Respondent demographics:

• Across market verticals

• Across market horizontals

Small businesses

between 500 and 5,000 employees

Medium businesses

between 5,000 and 20,000 employees

Large businesses

greater than 20,000 employees


• Endpoint adoption and usage data were only identified for devices

employed to regularly perform business tasks.



Research Findings

© 2017 Enterprise Management Associates, Inc.Slide 11



Multi-Device Support Requirements


• Multi-device adoption

• 45% of survey respondents

indicated that they use

multiple types of devices for

business purposes

• Mobile devices are principally

adopted to supplement the

use of PCs



Application Support Requirements

• On your device, how important are each of the applications you

regularly use?





• Ease of accessing applications regularly used to perform job tasks





• Prioritizing the

importance of providing

enterprise management

support for key

business applications




User Experience Management

• Percent of end user survey respondents indicating methods

regularly employed to send/share/access company data





• The severity of user challenges in performing common business-

required tasks





• Top challenges to supporting end user productivity as reported by

IT managers




Endpoint Management

• Prioritizing the

need for process

improvements in

endpoint

management





© 2017 Enterprise Management Associates, Inc.Slide 20




• Management phases for the EMA

Digital Workspaces Maturity Model





• The EMA Digital Workspaces

Maturity Model was designed to

introduce the process improvements

that will provide the greatest value to

the business as soon as possible

• Process improvements should be

introduced systematically, rather than

all at once

• Detailed descriptions of the

transitions processes for each phase

are provided in the full edition of the

report




Conclusions

• Digital Workspaces offer the most promising

solution for address expanding workforce

mobility and distributed software ecosystems

• The most significant business value a digital

workspace solution can provide is to minimize

the impacts of achieving security requirements

• A unified endpoint management platform is

essential for the successful implementation of a

digital workspace environment




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Technology

Orchestrating Digital Workspaces in a Multi-Device World