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Oracle WebCenter – “Content is King”Alexandru Baciu

Senior Technology Pre-Sales Consultant SOA&ECMOracle Romania

The Information Explosion• Documents, Images, Voice, Video, IM, Email…

Is Content Slowing Down Your Business?The cost of content-disabled applications

SHIP/ OPEN/ PREP/ SORT

ENTER DATA INTO APPLICATION

SEND TO OTHER PARTIES

RETURN TO ORIGINATOR

REVIEW/ REVISE/ APPROVE

FINALIZE IN APPLICATION

• 80% of information is unstructured• 42% of transactions are still paper-based• 30% of people’s time is spent searching for relevant information

- Source: Gartner Group

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Oracle Content ManagementOracle’s end-to-end solution for document driven processes

WorkflowExtract & IndexCapture ApproveAccess

Documents scanned

Automated data extraction

Documents accessed from End-user UIs

Document-centric workflows & monitoring

Resolution

Store

Stored to central repository

CONTENT MANAGEMENT

Archived

Archive

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Oracle Content ManagementA Strategic Focus @ Oracle

• Key Component of Enterprise Software

– Over 90,000 Oracle middleware customers

– Over 7,900 Oracle enterprise content mgmt customers

• Content Management Critical for

– Oracle Fusion Middleware

– Oracle Applications & Fusion Applications

– Blending structured & unstructured information mgmt

– Stand-alone E2.0, WCM, ECM business

• ECM Continued Focus Area

– New features continually added since Stellent acquisition in 2007

– Key new capabilities in 11g+

– Growing R&D resources since Stellent acquisition

High Values Features and ServicesNotes / Domino

3rd Party

File Systems

BusinessIntelligence

Identity Mgmt

ApplicationGrid

SOA, BPM, JDev

Oracle DatabaseSecureFiles, AuditVault, Database Vault, RAC

3rd PartyDatabase, File System

Core Content Services

FUSION

MIDDLEWARE

ArchivingCapture Web Content Imaging

Digital Assets Document Rights Records

Oracle Enterprise Content Management

PortalConnectors

OOTBWeb Apps

Mobile Delivery

Desktop & Office Integrations

Application Connectors

Oracle WebCenter Unified and Integrated Content Management

Content ConsumersContent Contributors

Oracle WebCenter Content Content Consumer Functionality

Office DocsOffice Docs

WorkersWorkers

CustomersCustomers

SuppliersSuppliers

Content Server

• Invoices and Orders

• Applications

• ClaimsScanned DataScanned Data

• Policies and Procedures

• Technical Documentation

• Engineering Documents

• Call Centers

• Knowledge Base

• Intranet Sites

• Self-ServiceExtranet

• Web Site

Content Check-InGetting Content into the System

• Browser-based– Submit any file types

• Optional Web forms• Content Categorization

– Automatic metadata– Based on rules, text &

properties

• Behind the scenes…– Security - only the right

people view or edit– Index for search

Content Check-InGetting Content into the System

• Desktop Integrations– Windows Explorer

• Drag and drop into folders• Check out & view

metadata directly from Windows Explorer

– Email Integrations• Drag and drop email &

attachments into folders• Access managed content• Outlook & Lotus Notes

– Desktop Applications• MS Office, etc.

Finding ContentOnce it’s in…can you find it again?

• Search by…– Metadata: author, contract

#, release date, type…– Full-text: keywords

• Advanced Search Capabilities– Personalized– Drill-down approach– One-click search– Saved Searches– My URLs

Accessing ContentDo you have the right application for viewing?

• Automatic Conversions– HTML, PDF, JPEG, etc.– Web & wireless

• PDF Watermarks– Template-based– Static and/or dynamic

• “Confidential” • “Internal Only” • Logos for branding• Currently viewed by…

– Watermark using metadata or managed content

Monitoring & Tracking ContentWhat’s being changed? Who’s looking at content?

• Subscriptions– New revisions– New items that meet your

criteria - type, author, etc.

• RSS feeds– Monitor ‘what’s new’ in the

system use RSS readers

• Content Tracking– View access history– See who accessed what

when– User vs. admin reports

Approvals & Routing ContentWorkflow

• Route items automatically – Individuals– Groups

• Edit, Review, Notifications

• Email Notifications• Ad-hoc routing

– Triggered by user during check-in (metadata)

ECM for Images, Audio & VideoDigital Asset Management

• Protects valuable visual assets:• Logos/Branding, Corporate

Images/Illustrations, Flash

• Manages all file types:• EPS, JPEG, TIFF, BMP, SWF,

Quicktime, Real, WMA, AVI, MP3

• Multiple renditions, multiple uses:• Web, Lo/Hi Res Print,

Color/B&W

• Easy search and retrieval• Thumbnails, storyboards, and

closed caption

ECM – Directly From Your DesktopWindows Explorer with Smart Productivity Folders

ECM – Directly From Your DesktopIn Microsoft Office

Summary of Workflow Features

Task Assignment• Users• Roles• Groups

Task routing• Declarative patterns• Ad-hoc routing• Document based routing• Complex routing with business rules

Notifications• Declarative specification of:

• When – assigned, expired, …• Who – assignee, manager, …

• Email, Voice, Pager, SMS

Management Rules• Escalation, Expiration• Delegation, Vacation rules• Work load balancing

Reports, Audit Trails, …• Productivity and distribution

reports• Complete history and audit

trail

Worklist Application• Profile based – assignee,

supervisor, group owner, process owner

• Available as portlets• Completely customizable• Web Services and Java API

Identity Management• Roles and Org. Hierarchy• Integrates with OID, LDAP,

JAZN; custom plug-ins

Task Forms• ADF based task forms• Auto-generated, user defined• Task Data controls• MS Office integration

Benchmark Results:• 179 million docs / day• Two Node Content Server + Exadata DB Machine; Half Rack Hardware

Benchmark Results:• 179 million docs / day• Two Node Content Server + Exadata DB Machine; Half Rack Hardware

Extreme Performance & ScalabilityOracle WebCenter Content & Exadata

• Single system for all uses• Imaging, digital asset mgmt,

collaborative document sharing, Web site delivery

• Configurable fast-check-in services• Trigger high volume ingestion features

per use case or content item

It’s MarvellousMarvel Entertainment is one of the world's most prominent character-based entertainment companies. They useOracle Content Management solution.

Example Customers

• Oracle helps Vodafone to roll global intranet, external websites, call centers, yet configurable per country’s needs and to improve online adoption with reduced operational costs

Oracle Helps the Renault Formula 1 Team Manage Important Documents While On The Road

"The overall simplicity of the installation, customization, and configuration was very important to us"

Oracle helps Monster the world’s leading Web site for recruiters and job seekers to manage multiple sites

“Users loved the ease of use of the product and saw immediate efficiencies that could be gained”

Oracle Enterprise Content MgmtThe Industry Leading Platform

• Only truly unified ECM product• Broadest ECM functionality• Unique content platform strategy• Most scalable ECM infrastructure• Fastest growing ECM solution