Your customers seek consistent, personalized experiences in every way they engage with your brand. Oracle CX has best-

in-class, integrated, cloud-enabled solutions that encompass the customer’s entire journey. Throughout the customer

lifecycle and across all channels and devices, Oracle helps you remove barriers so that you can connect

engagements, build advocacy, and grow revenue.

Marketing

Is it difficult to maintain and segment your marketing database?

Modern Marketers use targeting and segmentation software to identify better quality leads using data,

profiles, and preferences from online interactions.

Can you identify and pass qualified leads from marketing campaigns to sales?

Best practice lead management requires identifying, educating, engaging, and qualifying potential

buyers before passing them to sales.

Do you capture and display prospect online

behaviors, social interactions, and

downloads?

Oracle Marketing Cloud captures and stores

digital customer information so you can

personalize messages, define segments, and

qualify leads using your customer’s individual

“digital body language.”

Sales Automation

Does “on the road” mean “out of touch” for your sales teams?

You’ve invested a lot in streamlining sales processes. But if sales force automation doesn’t add value to

reps—right here, right now—they won’t use it. Incorporate business analytics and marketing data into

your customer profiles to push value to your sales force through CRM— all mobile and real time.

What if you knew what customers needed before they did?

Know your customers’ next likely purchase, perform white-space analysis, and implement guided up-sell

and cross-sell—and tie those insights to your sales automation system.

How can you put the perfect sales plan into action?

A focused approach to territory management can yield a 5 percent revenue increase without adding

resources. Add the right goals and incentives—you get a plan to help crush your number.

Social

How can I maintain consistency across my social channels?

Inspire brand loyalty by listening to and directly engaging with customers using unsurpassed technology,

creating relevant content, optimizing your social channels based on powerful analytics, and

automatically transferring customers to your sales and customer service channels.

How do I use customer insights from social to align and drive marketing strategies?

Measure ROI through integrated dynamic link tracking and superior social listening analysis to reveal a

complete digital footprint and learn how social can further enhance your marketing efforts.

How can I boost revenue and sales through social media?

Listen to what your customers and prospects are saying, create tailored content or products to address

their needs, then publish and promote your content on owned, earned, and paid channels.

Service

How can you generate more leads and revenue with existing customers?

Use the high touch of the contact center to convert more leads into sales, get more repeat buyers,

increase average order size, and retain your high-value customers.

Can you provide an online experience that drives higher sales conversions?

Provide online chat, click-to-call, and a virtual assistant to increase online sales conversions with real-

time, personalized cross-sell and up-sell recommendations.

Is social customer service part of your organization's social media strategy?

Enable your entire enterprise to leverage a common social solution to get better insight into social

conversations across the customer lifecycle.

Commerce

Can you give your customers a seamless experience across all channels?

Customer touch points include mobile, social, in-store, and service and support environments. Transact

where and when the customer wants with a consistent experience.

Can you personalize content to target organizations, individuals, roles, or customized segments?

Define profiles for customers and capture critical information with every interaction. Identify patterns

and key segments in your customer base to market more effectively.

Can you quickly launch new sites and landing pages, enter new markets, and integrate channels?

Enable business users to easily reuse components such as custom catalogs, customer profiles and

segments, carts, personalization strategies, and more.

Business Intelligence

Are the analytical resources you have available providing you the right insights?

Drive innovation. Explore and discover new insights by combining structured and unstructured data.

Provide extreme performance and lower total cost of ownership with Engineered Systems.

Do you find yourself going to various sources to accumulate the data you need?

All tools within Oracle Business Intelligence share common services for security, query request

generation, data access, clustering, and system management. Deploy business best practices for line of

business analysis and financial management using packaged analytic applications

Are you able to provide insights to all necessary parties efficiently?

The Oracle Business Intelligence Foundation delivers the widest range of reporting and analysis

capabilities on a single, integrated technology foundation. Make insights accessible to anyone, anytime,

and anywhere with mobile business intelligence.

Data Quality

Have data quality challenges affected how your internal teams collaborate?

Oracle Master Data Management is a comprehensive platform that delivers consolidated, consistent,

and authoritative master data across the enterprise while distributing this master information to all

operational and analytical applications.

What benefits could you realize to your customers by improving your master data?

Reduce the cost of compliance and reduce time to market as well as improve the customer

experience by optimizing marketing efforts and providing the answers customers need – not more

questions.

How can you improve the quality of your customer communications?

Drive results by empowering enterprises and their users with the ability to cleanse, govern and manage

the quality and lifecycle of master data.

CONTACT US

To learn how your organization can reap the benefits of improved customer

experience, visit oracle.com/CX or reach out to your Oracle Representative,

Courtney Agar - 612.587.5883 courtney.agar@oracle.com