Optimizing workstation managementMattos Filho automates the management of more than 800 workstations by deploying Dell software

Business needThe growth of Mattos Filho — with

830 employees — has increased

the complexity of managing the

workstations fleet, which used to be

done manually.

Solution

Mattos Filho turns to Dell KACE

K1000 and Dell KACE K2000 systems

management solutions to more

efficiently deploy, inventory, manage

and secure its devices.

Benefits• Speeds update time and reduces

resources needed to manage

workstations

• Eliminates errors caused by

manual processes

• Standardizes software setup and

operational system, deployment

and update processes

• Increased user satisfaction

Solutions at a glance• Endpoint Systems Management

Customer profile

Company Mattos Filho

Segment Legal

Country Brazil

Website mattosfilho.com.br

“Prior to the implementation of these solutions, a machine took at least four hours to be completely set up and standardized. Now, thanks to Dell KACE, we can perform this in mere minutes, without station downtime orany chance of errors.” Leonardo Bruno Brandileone, Technology and Interactivity Manager, Mattos Filho

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To service this range of clients and sectors, Mattos Filho currently relies on 61 partners, 301 lawyers, 333 administrative professionals and 125 trainees. With a reputation for its innovative use of information technology, the firm was one of the first Brazilian businesses to implement the Dell KACE K1000 and Dell KACE K2000 systems management appliances, which are fully integrated for provisioning systems.

According to the Technology and Interactivity Manager at Mattos Filho, Leonardo Brandileone, the investment in Dell KACE was driven by the increasing complexity involved in managing employees’ workstations. “We have more than 800 stations, and managing them consumed time, manpower and money.”

He recalls that all actions involving the hardware fleet were performed manually, from the installation of operating systems and applications to their update, including the setup of each new machine. In addition to being time-consuming, manual processes increased the chances of errors and customer dissatisfaction.

Seeking the best solutionAfter researching possible solutions, Mattos Filho signed the partnership with Dell. According to Bradileone, both the proof of concept and the implementation process went smoothly. “We leveraged Dell’s support on a few occasions, and, at those times, it was very efficient. We got all the help we

needed,” he says. Dell also trained two of the company’s team members in all the details of the solution.

More efficiencyTo Bradileone, one of the biggest benefits of the implementation was the gain in efficiency, “Prior to the implementation of these solutions, a machine took at least four hours to be completely set up and standardized. Now, thanks to Dell KACE, we can perform this in mere minutes, without station downtime or any chance of errors.”

Mattos Filho relies on the Dell KACE K2000 System Management Appliance to perform the standardization of machines, automating the entire installation process of operating system and applications and preparing the machine to proceed straight to the user’s desk. From then on, management of the devices is performed by the Dell KACE K1000 appliance.

The K1000 appliance automates tasks that had been done manually, such as hardware and software inventory management, including equipment

With 22 years of operation, Mattos Filho is one of Brazil’s leading

law firms, with a strong presence in the business sector and

recognized for the quality of its services in various legal practices.

Currently, the firm represents national and international

companies, financial institutions, investors, multilateral agencies,

investment funds, pension funds, insurance and reinsurance

companies, public and private companies from various sectors,

NGOs and government entities.

Products & Services

Software

Dell KACE K1000 Systems Management Appliance

Dell KACE K2000 Systems Deployment Appliance

“We have more than 800 stations and managing them consumed time, manpower and costs.” Leonardo Bruno Brandileone, Technology and Interactivity Manager, Mattos Filho

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warranty control; software licensing management, which is essential when dealing with a fleet of more than 800 machines; software distribution, automating the entire process of installing and updating equipment software; and patching, which is critical to the security of the entire environment.

Bradileone points out that the IT department has also gained efficiency in the preparation of specific environments for each team. With activities divided by business unit, each group of professionals works with different content, which means that each equipment refresh required a new reinstallation of all the material.

Today, the K2000 stores about 250 software packages, which are the objects that users must have on their machines. Whenever a workstation needs to be modified or when a new machine is purchased, the solution performs the fully automated installation of the

machine, using a process created with software packages suited to each user profile. “In the previous model, this process used to take one day. Now, it is completed in 15 minutes,” Bradileone says.

According to Brandileone, the Dell KACE solution will meet the demands of Mattos Filho for the next three years. Moreover, he aims to expand the use of the solution. “We also intend to use it to manage Microsoft security patches, thus increasing security in our environment,” he says.

“We leveraged Dell’s support on few occasions and, at those times, it was very efficient. We got all the help we needed.” Leonardo Bruno Brandileone, Technology and Interactivity Manager, Mattos Filho