Operationalizing Enterprise Adoption of DevOps in the Application Economy

Operationalizing Enterprise Adoption of DevOps in the Application Economy

Anuj Gulati

DOX02S #CAWorld

CA Technologies Vice President, Global Services Application Delivery

DevOps

2 © 2014 CA. ALL RIGHTS RESERVED.

Abstract

Hear how companies have created transformational programs to make enterprise adoption of DevOps a success. Anuj will cover customer successes and the adoption journey, while building out the necessary skillsets and capabilities within the organization.

Anuj Gulati

CA Technologies

VP Practice Services


Agenda

EVOLUTION OF CUSTOMER JOURNEY

ENABLEMENT SERVICES: LEAP

CUSTOMER CASE STUDIES/EXAMPLES

VALUE RELEASE METHODOLOGY

ENTERPRISE ENABLEMENT SERVICES: PHASES AND DELIVERABLES

CENTER OF EXCELLENCE

1

2

3

4

5

6

QUESTIONS 7


Evolution of Customer Engagement

Project based Transformational

First 3-6 months

6 months Identify additional project

Top-down driven mandate

Project portfolio identification

Continue train-the-trainer roll-out

Establish and start execution of change management plan

SV program governance

Project identified

Grassroots-driven adoption

Project management Program management

Integrated project plan

Capitalize on early wins

Observations

Nature of implementation

Tim

e

Nature of customer engagement/problem to be solved with application delivery has changed

Point solution/project based small-scale engagements to large scale/transformational implementations

Customers ask: Reduction in software development cycle time vs. implementation of a testing tool


Enablement Services: LEAP

Release

Project

Change management

Release management

Project management

Skills management

Release Release

Customer self-sufficiency

Release Release

Release Release

Enterprise

Release

Release

Release Release

Release Release

Release

Release Release Release

Release Release

Release

Release Release

Mat

uri

ty

CA led Customer led


Service Virtualization: Transformational

Realization of business value is key driving factor

The proven value-centric enablement model from CA: LEAP and value release (VR)

CA Services has successfully enabled over 200 Customers to adopt CA Service Virtualization

Primary challenge is “organizational inertia”

Drowned in tactical objectives

Service virtualization is a transformation program

Adoption of technology is just one aspect

Process, people and technological changes have to come together


Driving Change

It’s not the strongest species that survive, or the most intelligent, but the most responsive to change.

– Charles Darwin


Risk Areas: Transformational Initiatives

SPONSORSHIP Failure to have initiating and sustaining sponsorship to appropriately sanction the change

RESISTANCE Lack of understanding of how change unfolds within an organization and among individuals

CULTURE Introducing a change inconsistent with existing culture

AGENTS Failure to have change agents who know how to diagnose transition problems, build implementation architecture, assist others in change process

Culture Resistance

Agent Sponsorship


Value Release Rollout Methodology: Discover, Prioritize, Implement

1. Engage with ~4-5 Application teams.

2. Collect background information on historical challenges, constraints, project life cycle, upcoming projects and technical architecture.

3. Setup four to five hours of workshop/interview sessions with each team and the CA Architect.

4. Establish high-level business case.

1. Short-list based on the high-level

value indicators. 2. Conduct Level 2 deep dive

discussions (one to two days). 3. Scope and estimate effort. 4. Prioritize based on effort versus

value. 5. Review analysis with the

stakeholders. 6. Engage with individual teams on

the order of priority to confirm their readiness to rollout SV.

1. Engage to align on targeted

project testing cycle. 2. Base-line the metrics pre-SV. 3. Deliver virtual services to be

consumed in the release. 4. Mentor customer resources. 5. Measure the metrics with SV. 6. Publish the saves. 7. Create re-usable processes and

assets. Duration of 10-12 weeks allows for validation in a live project cycle and allow adequate time to mentor and onboard new resources.

~2 weeks 1 week 10-12 weeks

Discovery

Project prioritization and selection

CA Release Automation implementation/rollout


Financial Services Institution: Consolidated Benefits

Labor Cost Avoidance

$1.4 MM

Infrastructure Cost Avoidance, $2.3 MM

Infrastructure Cost Reduction,

$2MM

Quality Cost Avoidance,

$380 k

Labor cost avoidance: Improved testing efficiency, reduction in developer and QA resource time Infrastructure cost avoidance: Reduced infrastructure costs, related environment support costs Infrastructure cost reduction: Reduction or elimination of existing infrastructure, third party and resource costs

Quality-related cost avoidance: Early defect identification % increase in system availability: Increased dependent system availability Time-to-market: Parallelize testing phases and help shrink release cycles

Total Annual Estimated Savings using CA Service Virtualization*: up to USD$6 MM

Consolidated Data from

Adoption across • 2 Business Verticals

• 12 different application teams

• Up to 200% increase in System

Availability

• Up to 20% increase time to market

• 4 different use cases :

• Performance Testing,

• Parallel Development

• Functional Testing

• Regression Testing

*One customer experience. Every customer is unique; these results not representative of or for all customers.


Enterprise CoE Rollout–Enterprise Driven (Example)

Sector CoE

Sector CoE

Sector CoE

Enterprise DevOps

CoE

Development Teams

QA Teams

Sector (or) Line of Business or Application Portfolio

Legend


Large Financial Services Institution: Enterprise Adoption

Use case:

Performance testing

# of projects: 2

Saves*: up to USD$850k /year

Lines of business: 1

1/2013

4/2013

11/2013

4/2014

Use case:

Performance, regression, functional testing

# of projects/teams: 4

Saves*: up to USD$2.5 MM/year


Use case:

Performance, regression, functional testing, development


Saves*: up to USD $6.1 MM/year


Use case:

End-to-end SDLC

Federated teams: 7


Targeted saves: USD$10 MM/year


Operationalize

Establish

Scale Federate

*One customer experience. Every customer is unique; these results not representative of or for all

customers.


Health Care: CA Service Virtualization adoption benefits

Benefits $1.8M cost avoidance (NAC Resource costs) $500k Cost avoid for pre-production

environments

Quality improvements Overall code quality- 250% increase in # of

defects found Defect Escape Ratio: 80% reduction in # of

External Defects

Efficiencies gained Elapsed cycle time reduction of 35 DEV days

7/2011

10/2012

Benefits

$2.3M cost avoidance on infrastructure

$500k Cost avoid for pre-production environments

Quality improvements

Overall code quality- $0.6 MM in defect avoidance

Efficiencies gained

25% reduction in tester/developer idle time

6/2013

Over 800 services built

19 Virtual Services Servers

~20 teams leveraging CA SV

Customer CoE (AE) team leads delivery

Development, functional and performance testing groups

Performance Testing

Functional + Performance Development, functional and performance

ICD10

Military Health Offering

Enterprise rollout

(Current state)

*One customer experience. Every customer is unique;

these results not representative of or for all customers.


Adoption Scorecard

Customer Development/ Testing Process

Compelling Event

Clarity of Use Case Functional/Regression/Performance

Integration w/customer SDLC

Documented Release Schedule/Cycles Integration of Use Case

User Community Readiness

User community defined/ trained

Strong interaction of CA architect with user community

Documented plan to update assets that are created

Customer buy-in & interest

Strength/Access: customer sponsorship

Strong project management Daily Sprints

Active participation in steering committee


Summary

Pick the right landing spot and measure the outcome

Focus on consumption of the assets

Federate the capability

Manage the change


Agile Parallel Development

CA Technologies

DevOps Assessment

CA Technologies

Related Technologies

CA Services for DevOps

CA Technologies

Continuous Delivery

CA Technologies


For More Information

To learn more about DevOps, please visit:

http://bit.ly/1wbjjqX

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ensure it links to correct page DevOps






For Informational Purposes Only

© 2014 CA. All rights reserved. All trademarks referenced herein belong to their respective companies.

This presentation provided at CA World 2014 is intended for information purposes only and does not form any type of warranty. Some of the specific slides with customer references relate to customer's specific use and experience of CA products and solutions so actual results may vary.

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Operationalizing Enterprise Adoption of DevOps in the Application Economy