Embed Size (px)
Citation preview
04.11.2010 - 1 - © OMNINET
Core ComponentsOverview
Detailed information available by contacting OMNINET
04.11.2010 - 2 - © OMNINET
Content
1. OMNITRACKER Core Components at a glance2. OMNITRACKER Email Gateway3. OMNITRACKER Web Gateway4. OMNITRACKER CTI Gateway5. OMNITRACKER Interface Gateway6. OMNITRACKER Scanning Gateway7. OMNITRACKER Mobile Gateway8. OMNITRACKER GIS Gateway9. OMNITRACKER Dashboard
04.11.2010 - 3 - © OMNINET
OMNITRACKER Core Components at a glance
OMNITRACKER Core Components:
Part of the OMNITRACKER PlatformExtend functionality of theOMNITRACKER Platform
04.11.2010 - 4 - © OMNINET
The following OMNITRACKER Core Components are available:OMNITRACKER Email GatewayOMNITRACKER Web GatewayOMNITRACKER CTI GatewayOMNITRACKER Interface GatewayOMNITRACKER Scanning GatewayOMNITRACKER Mobile GatewayOMNITRACKER GIS GatewayOMNITRACKER Dashboard
OMNITRACKER Core Components at a glance
04.11.2010 - 5 - © OMNINET
OMNITRACKER Email Gateway at a glance
Route transmitted messages to a central process
Integration of different communication channels in OMNITRACKER in orderto route transmitted messages to central processing
Single Point of Contract (SPOC)Unified Messaging
Supports automatically, rule-based process of incoming and outcomingemailsIntegration of mail server via standardisid mail protocols
04.11.2010 - 6 - © OMNINET
OMNITRACKER Email Gateway at glance
Advantages
Uniform exchange of data via „Unified Messaging“Single Point of Contract (SPOC) for all message channesUniform interfacesOffers automated email sendingReducing administrative effortSupport of various message formats such as:
EmailTelefaxSMSTelexSNMP-TrapsSpeech
04.11.2010 - 7 - © OMNINET
Basic functionality of OMNITRACKEREmail Gateway
OMNITRACKER Email Gateway incorporates the core component ofsUnified Messaging for processing messages:
InboundAccept messages from differentchannelsAutomatic processing on differentmail servers
OutboundSend out messages fromOMNITRACKER applications
04.11.2010 - 8 - © OMNINET
Varied areas of use
Automatically send emails generated within OMNITRACKER via SMTP orMAPIReceive emails from mail servers via the POP3, IMAP4 or MAPI protocolsAutomatically convert emails into OMNITRACKER objects, condition andanalyse and save themAutomatically process of incoming emails via the definition of rules
OMNITRACKER Email Gateways: Areas of use
04.11.2010 - 9 - © OMNINET
OMNITRACKER Web Gateway at a glance
Access OMNITRACKER via platform-independent Webbrowser
Access using current web browsers, without special pluginsBased on Microsoft .NET technologyIntegration in existing internet precences:
Functionalities to adapt the appearance of the Web GatewayIntegration and adaption to existing web sites
Low „Total Cost of Ownership“ (TCO), since clients are not burdened byany installation, maintenance or updateCost-effective 24/7 availbility of a service organisation using associated„Self-Service“ functions
04.11.2010 - 10 - © OMNINET
OMNITRACKER Web Gateway at a glance
Advantages
Quick, easy and simulaneous access to data for service and supportrequestsBrowse folders and requestsSearch for objects by full-text searchUse predefined or configurabale filtersUpload and download of attachmentsCreation and modification of objectsReducing administration effort:
Configuration settings that appply to the Windows Client also automaticallytake effect in the Web Gateway
Intuitive user interfaceEasy adaption of the appearance via Cascading Style Sheets (CSS)
04.11.2010 - 11 - © OMNINET
Base functionality of OMNITRACKER WebGateways
Implementation using modern Microsoft .NET technologie
Installation on the serverNo need to install additionalsoftware on the clientContains primary functions of theOMNITRACKER WindowsClient
Filter and search form of the OMNITRACKER Web Gateway
OMNITRACKER Web Gateway
04.11.2010 - 12 - © OMNINET
OMNITRACKER Web Gateways – areas of use
Areas of use
Customers input their servicerequests viea the web an can tracktheir statusCustomers can check and maintainpersonnel data themselvesUse of fulltext search and filters toseek solutions to their problemindependentlyguest logins allow users access toOMNITRACKER data:
Managing of access data for everyindividual web user is unneccassary
Automatic notifications by email viacombination with OMNITRACKEREmail Gateway possible
Form of the service request in OMNITRACKER WebGateway
04.11.2010 - 13 - © OMNINET
OMNITRACKER CTI Gateway at a glance
Easy integration of telephone systems with OMNITRACKERCTI Gateway
Concept of Telephony locations to support OMNITRACKER installationsthat are configured across different area code regions and country bordersDisplay information on the current state of outgoing calls in a monitorwindowTelephone systems can be integrated as follows:
Via Windows TAPI (if the telephone system provides a TAPI 2.x driver)OMNITRACKER Telephony interface to integrate non-TAPI capabletelephones
CTI: Computer Telephone Integration
04.11.2010 - 14 - © OMNINET
OMNITRACKER CTI Gateway at a glance
Advantages
Signaling of incoming andoutcoming calls OMNITRACKERclientLogging of incoming and outgoingcalls:
Tracking of each call
Administration of telephonylocationsOption of developing scripts toexecute user-defined tasks inresponse to incoming callsUserfriendly adding of telephonenumbers
04.11.2010 - 15 - © OMNINET
Base functionality of OMNITRACKERCTI Gateways
Concept of Telephony Location to zur Umwandlung desAnzeigeformats
Overview TelephonyLocation
Properties for Telephony Location
Supports OMNITRACKER installations,that are configured across differentarea code regions and country bordersTelephony location contains allinformation necessary to process atelephone call:
Country codeLocal area codePrefix numbers for internal andexternal phone calls
04.11.2010 - 16 - © OMNINET
OMNITRACKER CTI Gateways - Areas of use
Areas of use
OMNITRACKER CTI Gateway supports telephone systems:Cisco CallManager 2.4Ericsson MD 110 (mit „Solidus eCare“)Siemens Hicom/HipathTelephon Elmeg CS100Telephon Tiptel 192
With OMNITRACKER CTI Gateway incoming calls are displayed directly inOMNITRACKERMonitor window for outgoing calls (via TAPI) that displays information onthe current state of the call
04.11.2010 - 17 - © OMNINET
OMNITRACKER Interface Gateway at a glance
Integration of external systems
Provides key functions to integrate external systems, e.g. SAP or networkmanagement systems into OMNITRACKERKey functions needed for data exchange are available:
Import functionsExport functions
Included reports of all import-aund export functions, e.g.:Display of data volumeNumber of occuring errors
Logged and traceable data comparison by:Acknowledgement or error messages in both directions (import and export)Marking of affected objects „successful/failed““
04.11.2010 - 18 - © OMNINET
OMNITRACKER Interface Gateway at a glance
Advantages
Exchange data via export andimport functionsData processing is alreadypossible with data export Data:
Modifying, merging and splittingdata
Productive system exhibits stableperformance during export andimport processesExecute automated time-triggeredactions using OMNITRACKERSchedule functionalityReports
Report: Imported lines per date
04.11.2010 - 19 - © OMNINET
Base functionality of OMNITRACKERInterface Gateways
Export:Data transport from OMNITRACKERSource system to a folder created forit in the Interface GatewayGenerating of an export file
Import:Data integration from all supportedsystems:
Direktly into live systeminto a folder of the OMNITRACKERInterface Gateway, transformed andthen passed to live system
Export
Import
Exchange data via export- and import functionalities
04.11.2010 - 20 - © OMNINET
OMNITRACKER Scanning Gateway at a glance
Acquiring a computer network´s software and hardware assetsAutomated management and evaluation of inventoriesConnection of commonly used inventory scanning systems toOMNITRACKER, e.g.:
OMNITRACKER Inventory scanner: WMI-based inventory scanner, whichdoes not require any installation in the clientTS.Cenius©: Tally Systems patented detection technology for installedsoftware products
Return of Invest (ROI) attained after just 4-6 monthsWorkflow for managing detected software and hardware assets
Inventory scanning systems of WMI-based network software
04.11.2010 - 21 - © OMNINET
OMNITRACKER Scanning Gateway at a glance
Easy, automated generation of inventory data form heterogeneous ITnetworksExtensive evaluation options for the inventory dataIntegrated software licensing managementFull product integration in the user´s infrastructure (technical andorganisational)Very high product flexibility, easy to adapt to specific customerrequirements and easy to extendSimple configuration, administration, handlingManagement of large data sets (several 10.000 Assets)Installing in the client is not required
Advantages
04.11.2010 - 22 - © OMNINET
Base functionality of OMNITRACKER ScanningGateway
Inventorying of Windows based pcs, servers and network componentsScan results are directly imported into OMNITRACKER
No separate file import is necessary
Automatically and manually data comparison between OMNITRACKERand the inventory scanning system„Scan-on-Login“ functionality: After a user is registered, the person´s PCis scanned shortly thereafter
Inventorying of PCs and Servers with the help of WMI and remoteregistration services
04.11.2010 - 23 - © OMNINET
Base functionality of OMNITRACKER ScanningGateway
Workflow characteristics:Management of hardware information,such as computer name, IP adressManagement of software information,such as product name or versionManagement of licence numbers of theinstalled softwareManagement of administrativeinformationTarget/actual comparison for softwarelicences
Easy modifing and expanding of theWorkflows
Workflow for managing detected software and hardware assets
Workflow for managing detected software andhardware assets in OMNITRACKER
04.11.2010 - 24 - © OMNINET
OMNITRACKER Mobile Gateway at a glance
Location-independent offline processing of OMNITRACKER dataIntegration of field service personnel for dispatching and managingPassing of incoming OMNITRACKER requests and messages to mobiledevicesCommunication between OMNITRACKER server and mobile end devicesvia mobile radio standards such as GSM, GPRS; UMTS or WLANPerformance optimising of your service organisation in wireless mobileservice applications
Offline processing of data on mobile devices (PDA) and itssynchronisation with OMNITRACKER
04.11.2010 - 25 - © OMNINET
OMNITRACKER Mobile Gateway at a glance
Easy to adapt and extend to specific customersEasy to configure, administer and handleVery high product flexibilityHigh integration capability (technical andorganisational)Very attractive priceUser-selectable mobile end devicesLAN/WLAN/GPRS/UMTS supported communicationwith all mobile devicesManage large offline databases using memory expansion cardsPush technology
Advantages
04.11.2010 - 26 - © OMNINET
Base functionality of OMNITRACKER MobileGateway
Push-Service for synchronisationOMNITRACKER DataNumber of data and number of datasets of the folder to be synchronisedare user-configurableSynchronisation and processing ofattachmentsTransmitting of data sets to specificmobile end devices possibleChange-Detection-Mechanism re-integrates modified files automatically
Push-Service to synchronise data
04.11.2010 - 27 - © OMNINET
OMNITRACKER GIS Gateway at a glance
Intuitively-controlled route plannerCombining OMNITRACKER with Geo Information System (GIS) Server forgraphical display of routesDispatching of resourcesRoute planner is available under in „Dispatch view“ in OMNITRACKER
Extensive route planner with access to a Geo Information Systemwith integrated maps
04.11.2010 - 28 - © OMNINET
OMNITRACKER GIS Gateway at a glance
Dispatching of resources (e.g. fieldservice personnel, servicetechnicians)Represents the geographic positionsof objects and resourcesUser-friendly dispatch view
Combinable with filters and searchformsTime information on jobsAssigning and routing by „Drag &Drop“
Advantages
Time-line-view of the dispatch view
04.11.2010 - 29 - © OMNINET
Base functionality of OMNITRACKERGIS Gateway
A route is a sequence of objects thatare interrelated by a predecessor/successor relationshipTime line view:
Objects of a route are interconnectedby a small black line
Map view:Route is shown with linesinterconnecting objectsArrows indicate the „driving direction“Additional path point: home locationof the resource (red flag)
Automated calculation of driving times
Route is the fundamental concept in the dispatch view
Time-line-view and map within dispatch view
04.11.2010 - 30 - © OMNINET
OMNITRACKER Dashboard at a glance
Display of all essential information in your OMNITRACKER environmentAutomatically update at user-defined time intervalsEasy creation of reportsOwn application
Display of several reports at a glance
04.11.2010 - 31 - © OMNINET
OMNITRACKER Dashboard at a glance
Advantages
OMNITRACKER Dashboard
Display of selected reports inone or more windowsAutomatic updating afterpreset time intervalsIntuitive operated
04.11.2010 - 32 - © OMNINET
Base functionality of OMNITRACKER Dashboard
form for creation own reportsAll folders to which the user hasaccess rights in theOMNITRACKER Client areavailable to choose fromAfter creation reports can bedisplayed in one or multiplewindowsOMNITRACKER Dashboardrequires Crystal Reports runtimecomponents to display reports
Functionality
For m for creation reports
04.11.2010 - 33 - © OMNINET
Any Questions?
Thanks for your attention!
Any Questions?
Thanks for your attention!
Questions ?
Thanks for your attention!
04.11.2010 - 34 - © OMNINET
OMNINET GmbHD-90542 [email protected] – http://www.omninet.de
OMNINET Austria GmbHA-1010 [email protected] – http://www.omninet.at
OMNINET Technologies NV/SAB-3018 [email protected] - http://www.omninet.be
OMNINET NederlandNL-2517 Den [email protected] - http://www.omninet.nl
OMNINET RussiaRUS-Moscow [email protected] - http://www.omninet.ru
OMNINET GmbH (Schweiz)CH-3072 [email protected] - http://www.omninet.ch
OMNINET Software Solutions
![Naming Conventions for Core Components… · Web view[S9] Stored Aggregate Core Components will consist of two or more Basic core Components, or at least one Basic Core Component](https://img.pdfslide.us/doc/110x75/5f026ed77e708231d4043dad/naming-conventions-for-core-components-web-view-s9-stored-aggregate-core-components.jpg)
