Company Overview

Agenda

– Oceans Connect overview

– Markets and programs

– Some of our clients

– Peace of mind

– Our Board

Oceans Connect

Mission Statement

• To be your outsource partner of choice

Market Positioning

• For the most customer-focused businesses, Oceans Connect uniquely blends the flexibility, scalability and experience of a large BPO with the attention, commitment and value for money of a company that prizes its partnership with you and strengthens your customer relationships

Oceans Connect Overview

• A Business Process Outsourcing (BPO) solution provider since 2003

• 600 workstations split between India (500) and the UK (100)

• A right-shore strategy where needed– On-shore– Off-shore– Blended

• Services provided– Customer interaction (voice & non-voice)– Supply chain management– Data processing and back-office solutions

Example Markets & Programs

• Retail

• eCommerce

• Mobile phone

• Insurance

• Travel/Transport

• Sports clubs

• Inbound Order Line– Catalogue/Mail-Order

– TV Shopping

• Inbound Customer Service– Catalogue/Mail-Order

– e-commerce, websites,

• Outbound Telesales/marketing– Customer acquisition

– Customer re-activation/renewal

• Market research– Data collection/validation

– List-cleansing

• Back-office Processing– e-mail response

– Supply chain management

Some of our clients

Your peace of mind

• All sites operate from the same UK-based IT platform

(mirrored for resilience)

• IT and telco infrastructure triangulated, fully resilient with

redundancy

• Massively scalable IT infrastructure from world-class

suppliers

– Aspect, BT, Cisco, Dell, Verizon Business & Virgin Media

• Bureau operations to supplement dedicated teams for

managing peaks in demand

Your peace of mind

• ISO:9001

– Quality Management Systems

• ISO:27001

– Data & Information Security

• Six Sigma

– Extensive deployment throughout business

– 25 qualified staff

– Expert and dedicated Transition Team

– Qnalytics, re-engineering

• Dedicated account management

• Comprehensive open-book operational reporting

– Available to clients real-time via secure Internet access

Board of Directors

• Adarsh Sethia• Founder of Oceans Connect• Successfully built and divested international speciality food business• In industry since 2003

• Howard Sarna• 20 years in industry including founder/CEO of PSC, then.... • CEO ClientLogic Europe (acquired Sitel in 2007)• Managing Director Dun & Bradstreet

• Nicholas Temple• Formerly CEO of IBM UK later becoming its Chairman• Subsequent executive and non-executive directorships including

Electrocomponents plc, Datacash Group plc, Datatec and Fox IT• Currently Chairman of Retail Business Solutions, TCSL, and Capula

• Howard Levene• Managing Partner Silver Levene, West End Accountants• Accountancy Age 2008 Excellence awards winner

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