NYSCATE 2015 Avaya Smart Campus Solutions

Avaya Smart Campus Solutions SMART Technology building SAFER Environments

Mark J. Fletcher, ENP Chief Architect, Public Safety Solutions WW Sales - Avaya

© 2015 Avaya Inc. All rights reserved. 3

The answer is very often NOT 9-1-1

9-911 / 0 5555 9-911 44 7400

5 55 9-911 / 0 8160 7 - 911


The answer to that is not always ONLY 9-1-1


December 1, 2013

e

Kari met her estranged husband in a Marshall, Tx, hotel for visitation with their 3 children Her ex-husband brutally stabbed her 31 times Her 9 year old tried to call 911 four times Kari Hunt died from the 31st stab wound Had her daughter reached 911, she may be alive Why did the calls fail? You needed to dial 9-911 from the hotel room But that’s not what we teach our children

Kari Hunt died because of a single digit


http://Change.Org/KarisLaw http://No9Needed.com

HOMEWORK ASSIGNMENT Read about Kari’s Law If you agree, sign the petition

© 2015 Avaya Inc. All rights reserved. 7 7

KARI’S LAW - Basic System Requirements

!  Direct access to Emergency Services with or without the ‘Trunk Access Code’ (TAC)

!  On Site Notification Alerting to devices that an emergency call has occurred

!  Interception or termination of calls internally prohibited to untrained internal staff

PD


A little bit of effort and awareness . . . Can go long way in saving a life


The Baymont in Marshal was in the news once again


22 Months Later – History [Amost] Repeats Itself

!  October 13th, 2015 a man was stabbed at the same Baymont Inn & Suites

!  9-1-1 was dialed and this time it worked

!  Police Chief Campa said, "The caller was able to call [9-1-1], get law enforcement and EMS out to the scene with no problems, no hesitation."

!  He also noted, “There's still a lot of businesses out there, not just hotels, that you're still forced to dial that additional 9."

Chief Jesus ‘Eddie’ Campa Marshall Police, Texas


E9-1-1 is NOT just a box . . .

E911 is often confused as an application.

It is actually a solution in the true sense of the word.

Many partners offer products for E9-1-1, and methodologies widely differ. Before you can decide on a solution, you need to understand E911.

Most customers cannot articulate what their actual needs are, causing them to: !  Under Spec

!  Over Buy

!  Pick the Wrong Technology

!  This leads to Poor CSAT


Correlating Internal Data Managing Information for Situational Awareness


Leading suppliers of security, alerting & paging endpoints

Leader in Customer and Team Engagement Solutions

Best of Breed Partnering for School Safety

ALGO

! 1 Million endpoints shipped ! 40+ years delivering quality telecom solutions with global

footprint ! SIP and IP audio & visual alerting CONVEYANT / SENTRY

! ONLY Select Product for IPO E911 ! Disruptive Pricing forces competition to respond with

solutions at 5 times the price ! NG911 Ready now with no future upgrades

! Trusted by more than 5,000 education institutions worldwide

! Districts can expect TCO savings as high as $4.12M with Avaya Ethernet Routing switches¹

! IP Office voted TMC Labs Innovation award winning unified communications platform

! Leader in Unified Communications² with 300,000+ customers in over 1M customer locations - 95% of Fortune 500 ¹Miercom Report: Plug and Play Switches, August 2011,

depicts 1 year savings, commissioned by Avaya ²2014 Gartner Unified Communications Magic Quadrant

Compatibility & interoperability through compliance testing

End-to-end solution to address the most pressing needs of

K-12 schools globally

Situational Awareness Business Engagement


AVAYA Aura or

IP Office

Cable Mgmt

PBX User Data

WLAN User Data

Enviro Info LDAP

Active Directory

Opt In Info

Smart Building

Correlating Data for a Smart Campus

ADLR

Additional Data Location

Repository

Data is placed in DMZ ready for pick-up by 1st Responders


Enterprise Networks Have LOTS of Data

Enterprise networks are full of information

This is very relevant to public safety

•  Incident Details

•  Critical Resources

•  INTERNAL data paints the picture

Situational awareness for staff, enhancing response to the situation adding in:

•  Resources from Smart Buildings

•  Environmental Details

•  Live Video / Monitoring


Situational Awareness through Integrated Endpoint Devices

Algo SIP Application Controller

! Bell Scheduler application ! Music/Media player

! Paging zones and adapters ! Analog speaker conversion

Emergency Buttons & Legacy integration

! Highly visible and hidden buttons ! Convert legacy speakers with benefits of SIP devices

Legacy paging Hidden/Visible Buttons

Algo SIP Audio & Visual Alerting

! Audio and visual incident identification ! Paging, multicasting and hands-free talk-back

Algo SIP Door Access Controls

! Outdoor rated PoE SIP door access control ! Audio, Audio/Video and Multimedia options


Door Controllers

Emergency Button Notification

PC and Mobile Instant Messages

Paging and Alerting

Avaya Communicator

for IP Office

Manage communications and emergencies from

mobile devices

SMART Safety through Mobile Alerting & Communication

Emergency Activation and Announcements

Broadcast Messaging

Emergency Soft Button

Door Access Control


Call to Action Public Safety / Emergency Communications

Evaluations and needs Assessment


Day 1 - 1:00-2:00 PM Day 1 - 2:00-4:00 PM Day 1 - 4:00-5:00 PM Day 2 - 9:00 -10:00 AM Day 2 - 10:00-11:00 AM Day 2 - 11:00-12:00 PM ` Day 2 - 12:00-12:30 PM

Agen

da

Workshop Kickoff & Overview/Strategy,

Mission & GoalsE-9-1-1 Overview User Profiles Finalize User Profiles High-Level Architecture Technical Review Wrap Up

Reso

urces

Requ

ired Project Sponsor & resources

identified - IT, Telecom, Risk Mgmt, Compliance, Legal

Avaya E9-1-1 Subject Matter Experts & Project Sponsor

resources identified

Project Sponsor & resources identified - IT & Telecom

Project Sponsor & resources identified - IT, Telecom, Risk

Mgmt, Legal



Project Sponsor & resources identified by

the Sponsor

Prepa

ration Customer to Prepare &

Distribute Architecture/ Configuration & Operational

Overviews

Prepare/Discuss different methodologies for Location

Discovery

Whiteboard Matrix of Users, Locations and

Profiles

Mapping Customer & Documentation of User

Profiles & Locations

Whiteboard Customer of Proposed Strategy Solution

Decisions & Action Plan Summary

Workshop Kickoff Location Discovery Use Case for Profiles Recap Previous DayEnd to End Interaction Flow for all Users & User Profiles

IT/Telecom Overview and Initiatives to Satisfy

ArchitectureTeam Q & A

IntroductionsDescribe On-Site

Notification

Inside Building Customers - Remote Access - Mobility -

Other States

Overview of Various Use Cases & profiles

Operational Performance - Targets, Measurements,

Communications, FrequencyTechnical Requirements

Workshop Overview & Deliverables

Local PSAP OperationsBusiness Units &

Contribution

Real-Time and Historical Reporting Customer

Requirements and Processes

Real-Time and Historical Reporting Customer

RequirementsSystem Integration

Current Customer Telecom Architecture & Configuration

Building Customers - structure/floor/layout, Remote Access, WLAN-

campus

Document Current Requirements

Business Processes/Health Human Services/Security

Network Topology Security Management

Customer Locations/States & Physical Facilities

Compliance & Legislation - other States & Locations

Future Requirements

Operational Performance - Targets, Measurements,

Communications, Frequency and Tools

High-Level Design Assumptions

Project Sponsors

Current Operating Customer Procedures for E9-1-1

NG9-1-1 Overview ChallengesCall Flow & Emergency

ProceduresBudget Requirements Next Steps

E9-1-1 Mission & Goals

Long-Term Strategy Planning Customer

discussion - Infrastructure Design & Planning Customer

Discuss and document current infrastructure state and limitations impacting Customer company vision

and objectives

PolicyNext Steps - Programming

Customer, RFI, RFPWorkshop Summary &

Conclusions

Day 1 Wrap Up

E9-1-1 Strategy/Planning Customer WorkshopDis

cussi

on &

Focu

s Area

s

Consult with people who understand Public Safety


Dan Wilson, ENP – Sales Engineer Public Safety SME-US Member of EENA, NENA, APCO Intl.

FEMA ICS 100 Certified

Twitter: @NewYorkWilson Email: [email protected]

Mark Fletcher, ENP – Chief Architect Worldwide Public Safety Member of EENA, NENA, APCO Intl and B-APCO NENA Institute Board / APCO Standards Definition Committee

FCC Task Force for Optimized PSAP Architectures

FCC Disability Advisory Committee FEMA ICS 100 Certified

Twitter: @Fletch911 Email: [email protected]

Avaya Public Safety Thought Leadership

“[Avaya] are true thought leaders in this environment”, Susan Lampard, President British APCO
