46
Text Text 2 2 Success! Success! Ron Weber Trinet Internet Solutions, Inc. Visit Booth #19

NTC 2010_Trinet Internet Solutions_Mobile Giving

Embed Size (px)

DESCRIPTION

Learn 7 strategies to implement a successful mobile campaign into your nonprofit’s communications program. From text2give to text2broadcast, several of the nation’s most respected nonprofits have integrated mobile campaigns into their regular marketing strategy. This session will highlight key takeaways from these nonprofits and how these case studies parallel high level strategy recommendations. Additionally, this presentation will highlight new media strategies and how nonprofits can implement these tools to engage constituents either through a PC or mobile phone.

Citation preview

Page 1: NTC 2010_Trinet Internet Solutions_Mobile Giving

TextText22Success! Success!

Ron WeberTrinet Internet Solutions, Inc.

Visit Booth #19

Page 2: NTC 2010_Trinet Internet Solutions_Mobile Giving

In January 2010, mobile giving raised over $30 million, compared to $4 million for 2009.

© 2010 Trinet Internet Solutions Inc.

Page 3: NTC 2010_Trinet Internet Solutions_Mobile Giving

Agenda• Industry Overview• 7 Steps to Strategies for Success!

© 2010 Trinet Internet Solutions Inc.

Page 4: NTC 2010_Trinet Internet Solutions_Mobile Giving

Today’s Trends

© 2010 Trinet Internet Solutions Inc.

Page 5: NTC 2010_Trinet Internet Solutions_Mobile Giving

Today’s Trends

Social MediaMicro-giving

Micro-Blogging

“Wired Wealthy”

Mobile Donations

© 2010 Trinet Internet Solutions Inc.

Page 6: NTC 2010_Trinet Internet Solutions_Mobile Giving

What’s the Reach?

Source: Mobile Web Design by Cameron Moll, Telephia

850M 1.5 B 2.7 BCurrently 68.7% of all American Mobile phone subscribers are active user of text messages.

© 2010 Trinet Internet Solutions Inc.

Page 7: NTC 2010_Trinet Internet Solutions_Mobile Giving

Mobile Industry Overview

• Mobile Industry Growing at 27% year over year

• 268 Million U.S. Mobile Subscribers in 2009

• 40 Million Smart Phones Sold in 2nd Quarter ’09

• US mobile phone users open more than 90% of the text messages they receive

Sources: The Nielsen Company, Apple, Venture Capital Companies

© 2010 Trinet Internet Solutions Inc.

Page 8: NTC 2010_Trinet Internet Solutions_Mobile Giving

4 Billion Text Messages sent PER DAY in the US!

© 2010 Trinet Internet Solutions Inc.

Sources: 2009 Social Media Revolution, 2009 CTIA Semi Annual Report

Page 9: NTC 2010_Trinet Internet Solutions_Mobile Giving

© 2010 Trinet Internet Solutions Inc.

Page 10: NTC 2010_Trinet Internet Solutions_Mobile Giving

+ =

© 2010 Trinet Internet Solutions Inc.

Mobile Giving

Page 11: NTC 2010_Trinet Internet Solutions_Mobile Giving

© 2010 Trinet Internet Solutions Inc.

Mobile Giving

Page 12: NTC 2010_Trinet Internet Solutions_Mobile Giving

How Does it Work?

“Give” to 50500 “Yes”

2) Confirmation Text1) Keyword Text Message

Opt-In

© 2010 Trinet Internet Solutions Inc.

Page 13: NTC 2010_Trinet Internet Solutions_Mobile Giving

Mobile Giving Overview

1st Year – 2007

Mobile Giving

Sources: Mobile Accord, USA Today, 2009, *Mobile Cause

$300,000

*Estimated $15 Billion in 2017?5

Nonprofits

In 2008, text2give raised 4 million for all nonprofits. January 2010, text2give has already raised 30 million + for nonprofits.

© 2010 Trinet Internet Solutions Inc.

Page 14: NTC 2010_Trinet Internet Solutions_Mobile Giving

Who is Using Mobile Giving?

© 2010 Trinet Internet Solutions Inc.

Page 15: NTC 2010_Trinet Internet Solutions_Mobile Giving

7 Strategies for Mobile1. Short-Term Events2. Matching Gifts3. Social Media4. Partnerships5. Text2Pledge6. Text2Broadcast7. Applications

© 2010 Trinet Internet Solutions Inc.

Page 16: NTC 2010_Trinet Internet Solutions_Mobile Giving

1) Short-Term Events

Since the HAITI Earthquake,* ADRA’s online and mobile fundraising initiatives have raised over 73% of 2009’s online initiatives.

*As of January 26, 2010© 2010 Trinet Internet Solutions Inc.

Page 17: NTC 2010_Trinet Internet Solutions_Mobile Giving

Short-Term Events Strategy

• Promote campaign at offline ministry events

• Promote campaign on radio or television

• Promote campaign on social networks, such as Facebook or Twitter

Medium: Large: Small:

Make sure to feature and integrate campaign in

marketing materials!

© 2010 Trinet Internet Solutions Inc.

Page 18: NTC 2010_Trinet Internet Solutions_Mobile Giving

2) Matching Gifts

Share our Strength partners with AT&T

• Goal: Provide relief to the 12.4 million children at risk of hunger in America

• Donate $5 by texting “SHARE” to 20222

• AT&T encouraged employees to volunteer and participate •Organized 32 food drives throughout the country •AT&T matched up to $100,000 in text2give initiatives

© 2010 Trinet Internet Solutions Inc.

Page 19: NTC 2010_Trinet Internet Solutions_Mobile Giving

Case Study: Toys For TotsHASBRO Match “Text 4 Tots” donation

• Text “TOY” to “90999” to donate $5 • HASBRO matched up to 150k texts.

+

© 2010 Trinet Internet Solutions Inc.

Page 20: NTC 2010_Trinet Internet Solutions_Mobile Giving

2) Matching Gifts Strategy

• Partner with an influential donor or “wired wealthy”

• Partner with a large corporation

• Partner with corporate employee matching donation program

•Partner with group of influential donors

Medium Tier: Large Tier: Small Tier:

Establish a realistic giving goal

© 2010 Trinet Internet Solutions Inc.

Page 21: NTC 2010_Trinet Internet Solutions_Mobile Giving

Over 70% of US online adults now participate in some form of social media activity.

Source: Forrester Research, 2009

3) Social Media

© 2010 Trinet Internet Solutions Inc.

Page 22: NTC 2010_Trinet Internet Solutions_Mobile Giving

YouTube Campaign

Open Doors USA Text to Send a Bible Campaign (Integrated w/YouTube Marketing Campaign)

+

=© 2010 Trinet Internet Solutions Inc.

Page 23: NTC 2010_Trinet Internet Solutions_Mobile Giving

Social Media Strategy

Medium: Large: Small:

• Post movies promoting campaigns on social media sites, such as YouTube

•Embed videos on blogs and different sites

• Encourage congregations to promote the films on their social media accounts and websites

• Encourage large scale websites to feature movie

• Contact and encourage influential ministry bloggers and sites to feature movie

Encourage your constituents to

“retweet” or embed your video

© 2010 Trinet Internet Solutions Inc.

Page 24: NTC 2010_Trinet Internet Solutions_Mobile Giving

Fox Q13 and Food Lifeline partners for the 5th Annual Children's Holiday Campaign

© 2010 Trinet Internet Solutions Inc.

4) Partnerships

Page 25: NTC 2010_Trinet Internet Solutions_Mobile Giving

Partnerships Strategy

• Partner with local TV and newspapers to promote campaign

• Develop relationships with local journalists

• Partner with National TV Programs and Publications to promote and feature campaign

• Leverage celebrities

• Partner with regional television programs and large publications

Medium Tier: Large Tier: Small Tier:

Don’t be afraid to leverage

relationships!

© 2010 Trinet Internet Solutions Inc.

Page 26: NTC 2010_Trinet Internet Solutions_Mobile Giving

5) Text2PledgeAllows constituents to PLEDGE a donation amount.

Image Sources: Apple, MVGR

+ =• Receive Larger Mobile Donations• 80% Response Rate

© 2010 Trinet Internet Solutions Inc.

Page 27: NTC 2010_Trinet Internet Solutions_Mobile Giving

6)Text2Broadcast

Allows nonprofits to send constituents a text message.

Image Source: Apple© 2010 Trinet Internet Solutions Inc.

Page 28: NTC 2010_Trinet Internet Solutions_Mobile Giving

Why is Text2Broadcast effective?

• Requires constituents to opt-in.

• Reach anyone, anytime and anywhere.

• Over 90% SMS Open Rate.*

• Share News, Updates, Donation Opportunities

Source: Mobile Marketing USA, Gartner Research

© 2010 Trinet Internet Solutions Inc.

Page 29: NTC 2010_Trinet Internet Solutions_Mobile Giving

Hope For The Heroes

Image Source: Apple© 2010 Trinet Internet Solutions Inc.

Page 30: NTC 2010_Trinet Internet Solutions_Mobile Giving

Text2Broadcast Opportunities

• Share Donation & Volunteer Opportunities• Share Breaking News• Share Site Updates• Share Inspirational Messages

© 2010 Trinet Internet Solutions Inc.

Page 31: NTC 2010_Trinet Internet Solutions_Mobile Giving

7) Applications

*Source: Mobile Marketer

According to industry experts,* mobile ads are three-to-five times more effective than online.

© 2010 Trinet Internet Solutions Inc.

Page 32: NTC 2010_Trinet Internet Solutions_Mobile Giving

Smartphone Sales in North America Grew 69!%

Source: Gartner Research, 2009

© 2010 Trinet Internet Solutions Inc.

Smartphone Industry

Page 33: NTC 2010_Trinet Internet Solutions_Mobile Giving

iPhone Market

Sources: Goldman Sachs Research, Apple

20072 million

20087 million

200920 million

201040 million

• iPhone is most popular mobile phone in the US

• 100,000+ iPhone Applications

© 2010 Trinet Internet Solutions Inc.

Page 34: NTC 2010_Trinet Internet Solutions_Mobile Giving

TBN

© 2010 Trinet Internet Solutions Inc.

Apple’s first live network streaming mobile application.• Live Streaming of Television Shows and Network Channels • Integrated Brand Promotion, which helps encourage donations

Page 35: NTC 2010_Trinet Internet Solutions_Mobile Giving

GoPlanit.com’s Pet Earth Application

Source: Acu.edu© 2010 Trinet Internet Solutions Inc.

• Application Features: Earth is Your Virtual Pet and You Take Care of It• Applications donates a portion of the retail price and ad revenue to plant trees

Page 36: NTC 2010_Trinet Internet Solutions_Mobile Giving

Can You Meet Me Half Way?

Image Source: Apple

iPad, 2010

• Will Create More Demand for Mobile Applications

© 2010 Trinet Internet Solutions Inc.

Page 37: NTC 2010_Trinet Internet Solutions_Mobile Giving

Mobile Application Opportunities

• Volunteer Applications• Interactive Games• Connect Constituents • Share Videos, Photographs, Event Highlights &

News

© 2010 Trinet Internet Solutions Inc.

Page 38: NTC 2010_Trinet Internet Solutions_Mobile Giving

Mobile Friendly WebsiteAccording to Gartner Research, “by 2013, mobile phones WILL OVERTAKE PCs as the most common Web access device worldwide.”

© 2010 Trinet Internet Solutions Inc.

Page 39: NTC 2010_Trinet Internet Solutions_Mobile Giving

Mobile Friendly Website

© 2010 Trinet Internet Solutions Inc.

Livestrong.org

Page 40: NTC 2010_Trinet Internet Solutions_Mobile Giving

Jumping to NEW Heights with Mobile!

Page 41: NTC 2010_Trinet Internet Solutions_Mobile Giving

Steps for Mobile Success

1. Filter: Strategize and determine unique and engaging content.

2. Focus: Create appealing content, including voice response channels, segmented content paths and SMS alerts to engage target audience.

3. Adjust: Tailor the mobile content to continually reflect the changing needs and desires of your target audience.

© 2010 Trinet Internet Solutions Inc.

Page 42: NTC 2010_Trinet Internet Solutions_Mobile Giving

Make Mobile Part Of Your IMC Plan!

Awareness

Knowledge

Interest

Trial

LoyalConstituent

Mobile - Radio/TV/Print/Direct Mail – Email/Banner Ads/SEO –SEM/Facebook/Twitter

Visit YOUR WEBSITE

Attends Ministry

Donation

Goal 1:

Goal 2:

Goal 3:

Integrated Marketing Communications

© 2010 Trinet Internet Solutions Inc.

Page 43: NTC 2010_Trinet Internet Solutions_Mobile Giving

Questions

[email protected]

Page 44: NTC 2010_Trinet Internet Solutions_Mobile Giving

Trinet Internet Solutions, Inc.

• Visit Booth #19

• Mobile Giving Provider

© 2010 Trinet Internet Solutions Inc.

Page 45: NTC 2010_Trinet Internet Solutions_Mobile Giving

www.trinetsolutions.com

[email protected]

Visit Booth #19

© 2010 Trinet Internet Solutions Inc.

Page 46: NTC 2010_Trinet Internet Solutions_Mobile Giving

Evaluation Code: 244How Was this Session?

Call In Text Online

Call 404.939.4909Enter Code 244

Text 244 to 69866 Visit nten.org/ntc-evalEnter Code 244

Session feedback powered by:

Tell Us and You Could Win a Free 2011 NTC Registration!