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Dublinked Transport DubMeet - December 2012
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www . TransportForIreland . ie
Tim Gaston – Integrated Ticketing Scheme Director
p u b l i c
t ranspor t
D a t a event
Thursday 6th December 2012Tallaght Stadium
The Original Vision
A common payment mechanism for travel:
Is simple and intuitive – easily understood Works in a similar way on all modes Supports fair competition between operators Is fast and reliable Reduces the likelihood of fraud Has the full confidence of customers, staff,
transport operators and Regulators Supported by an easily recognisable brand.
National Transport Authority
Leap Card – Contract structure
Government
Participants
Dublin Bus (Parkeon)
Iarnród Éireann (S&B)
Luas (S&B)
Bus Éireann (Parkeon)
Commercial Bus Operators (Mapflow/Avego)
Non-transit (future)
ITS OperatorHP/Payzone:
• Back office operations
• Card supply & issuing
• Customer Support
• EPOS network
Suppliers
Design – Sequoia
Back Office – IBM/MSI
SCIMs – RTT
Equipment for CBO’s – Mapflow/Avego
Hosting – Eircom
Comms – PlanNet 21
4
Card SupplyCard
Personalisation
Scheme Manager
Clearing System
Card / Application / Product Issuer
ITS Scheme Smartcard
Dublin Bus Bus ÉireannPrivate Bus Operators
PayzoneSales AgentsIrish Rail Luas
CBO Bus Devices
TVMsGates POS TerminalsOn-Bus Devices Platform Validators
ITS Scheme Smartcard
ITS Scheme Smartcard
ITS Scheme Smartcard
ITS Scheme Smartcard
ITS Scheme Smartcard
ITS Scheme Smartcard
ITS Scheme Smartcard
ITS Scheme Smartcard
ITS Scheme Smartcard
ITS Scheme Smartcard
ITS Scheme Smartcard
ITS Scheme Smartcard
ITS Scheme Smartcard
Central SystemsDepot SystemsTransport Operator Domains
Inspection Devices
ITS Access Point (ITSAP)
Smart Card Interface Module (SCIM)
Leapcard Integration Approach
Website
Help Centre System (HCS)
TelephoneHelpdesk
KEY HIGHLIGHTS Cumulative (30 Oct)
Total Cards issued Luas replacements 7,666
Irish Rail replacements 3,106
Payzone sales 97,097
Web sales 26,306
Student travel Leap cards 28,473
Irish Rail TVM sales 6,263
Total Card Issues 168,910
Top-up Value Cumulative €18.7 million
Usage Value Cumulative €17.6 million
Total journeys 9.9 million
Leap Card Highlights
Total(n=252)
%
Very satisfied
Satisfied
NeutralDissatisfied
Very dissatisfiedMean 4.38
89%
Leap Card Satisfaction
Overall satisfaction is positive with nearly 9 in 10 people scoring satisfied or very satisfied (this is a high score by anyone’s standards)
Growth through enhancements
+
+
+
Annual/Monthly passes
Ticket products on Leap Cards
School & Student travel cards
Instant Top-Upusing direct debits
Public Services Card forFree Travel will be integrated
+
Smart Ticketing, e.g. capping
+
+
Bus Éireann
Private Buses
Leap Card enhancements
Q3 • Luas & Iarnród Éireann vending being enabled for web collection √
• Iarnród Éireann vending of card sales & top ups √• Student travel card scheme launch√• Bus Éireann customer pilot√
Q4 • Fare capping on Luas• Auto-top facility customer pilot• Bus Éireann launch• Additional private bus operators
Q1/Q2 • Fare capping on Iarnród Éireann & Dublin Bus• Taxsaver annual & monthly cards• Range of time-based products• Integration with Free Travel Scheme
Information Cycle
Service control
On Vehicle/•Predictions•Ticketing•On Bus info
Bus Statistics
Route Planning
Schedules
NTA/Operator
Punctuality, Reliability, % operated, where delays occur
Data Cycle for RTPI
Service control
Vehicle•Predictions•Ticketing•On Bus info
Bus Statistics
Route Planning
Schedules
Operator Data
system
Control CentreCurtailments cancellations
AdditionsCrisis
Management Agreed schedule
Real timeSigns, Web,
etc..
RTPI central system
On Vehicle System
Links to Leap, JP and DMS
Service control
Vehicle•Predictions•Ticketing•On Bus info
Bus Statistics
Route Planning
Schedules
Operator Data
system
Control CentreCurtailments cancellations
AdditionsCrisis
Management
Schedule output to
journey planner
Agreed schedule
Real timeSigns, Web,
etc..
Data Management System
LEAP system
RTPI central system
On Vehicle System
Each Arrow is a Process
Each arrow will have implications Operators requirements and responsibilities
Vehicle Control and Monitoring Equipment Control and Monitoring Process of technical and operational resolution
(resources) NTA responsibilities
Data interface requirements Process of technical and operational resolution
(resources) Penalties
National Scheme• Urban Centres• Long Distance• Free travel• X-border services
Opportunity
Joint Offerings• Taxis• Dublin Bikes• Dublin Tourist card• Car Parking• Event ticketing
Opportunity
New technologies• Contactless EMV• NFC
Opportunity
Opportunities to explore/exploit
