With UCX your office is anywhere that you need it to be.Whether it’s a corporate HQ, on the road, a job site, or your favorite coffee shop, you’reconnected with the features and applications of a powerful business communications platform.

Our WebRTC client for yourAndroid device will keep you connected virtually anywhere when you’re on the go.

Or log in to the WebRTC client on your Mac or PC from anywhere for complete connectivity, just like you were sitting in the office. And there is no software to download or install.

For your desk we support the full suite of Nortel digital and IP devices. And many other well known devices from Yealink, Cisco, and others.

Make any device your business phone

We provide cost effective solutions for any business. From a SOHO to multi-national corporations, E-MetroTel has a solution that’s right for you.

The UCX platform supports analog trunks, PRI trunks, and unlimited SIP trunks. With no additional licensing costs

Office size doesn’t matter

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Powerful built-in features and applications.

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Remain connected virtually everywhere by logging into your Mac or PC and access every feature and application, just like you were sitting at your desk. You can even log-in as a Contact Center agent, or function as an Attendent / Operator from anywhere that you have internet access. And best of all - There is no software to install!

Listen to and manage your Voicemails in your inbox, as well as send andreceive FAX with our simple fully integrated Unified Messaging solution.

Manage your Voicemails, recorded calls, and Find Me / Follow Me. See records of who called you and who you called. All from your personal web based portal.

Route calls to specific groups of employees. Hold callers in queue until an agent is available to take their call, play specific messages to callers, record calls selectively or all of them, and much more with our extremely powerful professional contact center application.

Record calls in virtually every conceivable manner. Play them back and store them as necessary. This is a very powerful UCX feature.

Ring your mobile device when your desk set rings, transfer calls between your mobile device, desk set, or anywhere else. This is a popular stay connected feature.

Create conference calls on the fly, build conference bridges for anyone, record conferences, manage conference calls from your browser. This is a very power-ful and popular UCX feature.

Save money by eliminating your old phone lines. Make and receive calls over the internet. This is a very popular UCX feature.

See who called who, analyze phone line usage, store and export results to Excel, PDF, or CSV.

Record dictation and email to transcription / translation services.

WebRTC Client

Unified Messaging

User Management Portal

Contact Center

Call Recording

Find Me / Follow Me

Conference Bridges

SIP Trunking

Call Detail Reporting

Dictation Service

Every UCX system is packed with useful features and applications. And every system no matter which size supports all of them. This means even the smallest office can takeadvantage of the same communication tools as the largest corporate office.

One cost effective, permanent license per extension turns on all of the features, and all but a few applications are included in the license price!

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Advanced Applications

Contact Center is one of the most powerful features built in to the UCX platform and it is configurable for any user, whether remote or in the office.

Contact Center Reporting andWallboard are additional add-onapplications that give you the power to manage every aspect of yourprofessional contact center.

• Answered calls• Unanswered or abandoned calls• Agent Logins/Logouts and Pauses• Call distribution by queue, time, date• Realtime view of queues and calls• Easy to use charts, graphs, reports

UCX Contact Center Reporting and Wallboard

The UCX WebRTC client allows users to enable real-time, full featured com-munications from a web browser. This means that as long as you have inter-net access your Mac or PC becomes your mobile or in-office communica-tions client.

• Complete business telephony features• TLS & SRTP encryptions• Single click to call• Speakerhone with mute• Call Transfer• Unlimited multi-party conferencing• Do Not Disturb• Busy Lamp Field• Call Center features• Hotdesking• Shared line appearance• Attendant Console functionality• Up to 120 programmable buttons

Work anywhere with WebRTC

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Save money and improve productivity

With the UCX built-in Meet Me Conferencing all team members are able to participate in conference calls from the office, at home, on the road or anywhere. UCX Voice Mail Blast enables team members to share voice messages with the whole team.

UCX integrated Call Center and Interactive Voice Response (IVR) ensures your customer facing employees can quickly and efficiently provide the best in customer care. Redirect urgent customer calls using presence to connect with experts that are instantly available to provide additional assistance and expertise.

Improve Productivity and Customer Service

1. SIP TrunkingRight now you are probably paying too much for your calls over the public network. With UCX you can significantly lower your costs by switching to a SIP Trunking service. This can save you up to 80% on your line rental and up to 30% on your call costs. UCX built-in support of SIP trunks delivers truly remarkable savings.

2. ConferencingIf you currently subscribe to a conferencing service, with UCX you can eliminate these costs and bring this in-house. With the UCX integrated Meet Me Conferencing everyone gets their own easy to use conference bridge.

3. Work AnywhereAllowing your employees the option to work at home will reduce office space costs. UCX sup-ports an amazing WebRTC client connecting your employees to the office phone system through their broadband connection at home or anywhere business takes them.

Save Money

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Nortel Feature Codes ü ü ü ü ü

Teleworker ü ü ü ü ü

Unlimited Mailboxes ü ü ü ü ü

Unified Messaging ü ü ü ü ü

Call Detail Reporting ü ü ü ü ü

Call Center ü ü ü ü ü

Self service IVR ü ü ü ü ü

Conference Bridge ü ü ü ü ü

Find Me Follow Me ü ü ü ü ü

Suite of Business Features ü ü ü ü ü

UCX Core Features Included Counterpath BRIA Softphone ü ü ü ü ü Nortel i2050 Softphone ü ü ü ü ü Cisco SIP Phones ü ü ü ü ü Polycom SIP Phones ü ü ü ü ü Yealink SIP Phones ü ü ü ü ü E-MetroTel WebRTC client ü ü ü ü ü E-MetroTel SIP & Wifi Phones ü ü ü ü ü 1100 / 1200 / 2000 Series ü ü ü ü ü

M3900 / M2000 Series ü ü ü ü ü

T/M Series ü ü ü ü ü

Nortel Digital,SIP, & IP Phones Hard Drive 32G SSD 80G Intel SSD 500G Dual Hard Drive Dual 1Tb Raid 8Tb Raid 6

Processor Intel® Dual-core Intel® Dual-core Intel® Pentium™ Intel® Xeon™ Intel® Xeon™ Atom™ N2600 Atom™ 2550 G850 3MB cache E5620 12MB cache E5-2697 30 MB (1.8GHz) (1.86GHZ) (2.9GHZ) (2.4GHz) cache (2.7GHz)

Rack / Wall Mount Optional Optional Rack Rack RackRedundant Power and HDD NA NA NA Yes Yes10/100/1000 LAN Ports 1 2 2 2 2Call Recording Hours 1200 2400 7000 16000 320004 Span PRI NA NA NA Optional Optional1,2 Span PRI/BRI/T1/E1 NA Optional Optional Optional Optional4 or 8 Port FXO Card Optional Optional No No NoTraditional Trunk Slot 1 1 1 5 7SIP Trunks Unlimited Unlimited Unlimited Unlimited Unlimited

Number of Extensions 25 80 450 1000 5000Concurrent Calls 25 80 450 1000 2000

UCX 1000EUCX 1000UCX 450UCX 50EUCX 20Features

UCX Product Family

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