EFFECTIVE NON VERBAL COMMUNICATION

‣Sending messages through other means than by talking or writing.

What is Non-Verbal Communication?

Recall that non-verbal communication means:

To become an effective non verbal communicator it is imperative to understand the basics of non verbal communication.

USES OF NON VERBAL MESSAGES

• To Illustrate

• To Reinforce

• To Replace

• To Regulate

• To Contradict

AppearanceAppearance

NON-VERBAL COMMUNICATION FORMS

Eye Eye ContactContact

EYE CONTACT

‣Sends a message about the interest you port to what a person says

‣Tells how you perceive yourself compared to that person.

FACIAL EXPRESSIONS

‣ Determine what people are thinking and feeling

‣ Words and facial expression can be contradictory

Example: someone telling you everything’s fine when their faces look sad

‣ What a person wears may convey a message about the type of personality they possess

‣ There are clothes appropriate for various types of situation. For example:

APPEARANCE

The first image would create a better type of impression during an interview rather than the second image. It demonstrates that the person is more serious and creates a better image. It

is also more appropriate.

‣ Through postures, one can convey feelings and attitudes.

‣ One who is sitting in this kind of posture may demonstrate that he/she is in a position of power..

‣ Whereas, one who is sitting in this kind of posture may suggest that he/she is interested in the conversation, and is attentive by the way they are leaning in.

POSTURE

ENVIRONMENT

• The way you arrange the space around you conveys a message about you.

• Directs the interactions that are going to take place in that area.

EX: Round table.

TIME

For example, punctuality is a tool of non-verbal communication. Arriving 10 minutes early demonstrates that you are organized, as opposed to arriving 10 minutes late.

‣ Research has shown that many people like to keep the distance between one another

‣ In other words our “personal bubble”

‣ Some may feel uncomfortable when someone enters their “bubble” in proximity, meaning the amount of space someone needs to communicate effectively

‣ Factors that affect this: familiarity, characteristics and situational cultural factors

‣ Make sure that you do not invade someone’s personal space by keeping a regular distance between the other.

TERRITORIALITY

EFFECTIVE NON VERBAL COMMUNICATION TIPS

1. Establish good eye contact

2. Use your posture to support your words and show interest

3. Structure your environment so that it send the right message

4. Pay attention to other peoples non verbal cues

5. Ask questions to make sure you understood the right thing

6. Be careful of cultural differences in non verbal messages

7. Pay attention to appearance

8. Practice and observe the non nonverbal messages you send

9. Adapt to the situation

10.Update your knowledge of non verbal communication

EXAMPLES

•http://www.zenome.com/directory/index.php?parentID=007.064.007.005

Zenome Link

• Communication Quarterly 58.2 (2010). Tylor&Francis Group. Web. 31 July 2011. <http://www.tandf.co.uk/journals/titles/01463373.asp>.

•  "Communication Supplement." College of DuPage :: Home. Web. 31 July 2011. <http://www.cod.edu/Course/Mgt100/mgtcomm.htm>.

•  "Free Body Language Newsletter - Body Language Expert, Patti Wood, MA, CSP." Body Language Expert and Speaker | Patti Wood, MA, CSP. Web. 31 July 2011. <http://www.pattiwood.net/newsletter.asp>.

•  Guffey, Mary Ellen, Kathleen Rhodes, and Patricia Rogin. Business Communication Process and Product. Mason, OH: South-Western, 2008. Print.

•  I CAN - The Children's Communication Charity. Web. 31 July 2011. <http://www.ican.org.uk/>.

•   Lie To Me - Mark Bowden Body Language Expert like Dr. Cal Lightman - YouTube. YouTube - Broadcast Yourself. Web. 31 July 2011. <http://www.youtube.com/watch?v=2rSijMXH1_0>.

•  "Nonverbal Communication - Zenome Community." Zenome - The Directory of Communities. Web. 01 Aug. 2011. <http://www.zenome.com/directory/index.php?parentID=007.064.007.005>.

•  "Non Verbal Communication - Social Anxiety Forum." Social Anxiety Disorder and Social Phobia Support. Web. 31 July 2011. <http://www.socialanxietysupport.com/forum/f24/non-verbal-communication-125472/>.

•  Nonverbal Communication Links. Jaume Masip. Web. 31 July 2011. <http://campus.usal.es/~nonverbal/introduction.htm>.

•  "Nonverbal Communication." Wikipedia, the Free Encyclopedia. Web. 31 July 2011. <http://en.wikipedia.org/wiki/Nonverbal_communication>.

•  Perez, Daniel Gatica. "Automatic Nonverbal Analysis of Social Interaction in Small Groups: A Review." ScienceDirect - Home. Web. 31 July 2011. <http://www.sciencedirect.com/science/article/pii/S0262885609000109#bibl001>.

•  Riggio, Ronald E., and Robert S. Feldman. Applications of Nonverbal Communication. Mahwah, NJ: L. Erlbaum Associates, 2005. Print.

•  Weblog post. Http://www.nonverbal-world.com/. Sachchidanand Swami, July 2011. Web. 31 July 2011. <http://www.nonverbal-world.com/>.

Bibliography