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7SUMMITS
Next Generation Digital Enterprise Technology
#cebiteda
® 2016 7Summits 2
IntroductionDion Hinchcliffe
• ZDNet’s Enterprise Web 2.0• http://blogs.zdnet.com/Hinchcliffe
• ebizQ’s Next-Generation Enterprises• http://www.ebizq.net/blogs/enterprise
• 7Summits Chief Strategy Officer
• http://7summitsinc.com• [email protected]• @dhinchcliffe:
Judge
‹#›@dhinchcliffe
Digital Disruption is Here Now: Evidence of Urgency
‹#›@dhinchcliffe
Failure to Adapt to Technology Conditions the #1 Threat
Average Corporate Lifespan Has Fallen Dramatically As a Result
‹#›@dhinchcliffe
How Traditional Change is Untenable And Why New Models are Needed
Today: Slow linear tech change by doing it all centrally
Tomorrow: Fast exponential change by
enlisting broader networks (people and 3rd parties at scale) to
adopt, adapt, and transform
The Dislocation MostOrganizations AreHeading Towards
rate
of c
hang
e
increasing headwinds as legacy baggage
slows change
Ideal change rate that more closely matches market’s
change rate
by Dion HinchcliffeFrom http://zdnet.com/blog/hinchcliffe on
(cc) 2017 7Summits, Inc. | Creative Commons. Some Rights Reserved. | @dhinchcliffe
7Summits, Inc.
Most Companies Are Behind
6
‹#›@dhinchcliffe
Today’s Digital Vision Consensus
AccessEngagement Style
EmpowermentTouchpointsEngagement
Reactive Proactive->
From To
Traditional Consumerized->
Corporate Solutions Self-Actualized->Fragmented -> Omnichannel
B2B, B2C, B2Worker B2Community->
‹#›@dhinchcliffe
Digital Workplace Tech in 2017
Apps
WorkHub
Source: StepTwo + Dion Hinchcliffe
IndustryUse
Cases
‹#›@dhinchcliffe
The Internet of Things: Everything Is About to Be Connected
Top DigitalWorkplaceIssues:Education Control Manageability Use Cases
Everything in the workplace is about to become connected and collaborative
‹#›@dhinchcliffe
We’ll Engage with “Smart Everything” Soon: AI and Conversational Interfaces
‹#›@dhinchcliffe
Bots Will Be On the Front Line of Engagement, For Better or Worse
Example: A doctor digitally communicating with a patient, with an AI listening and proving insight in real-time.
‹#›@dhinchcliffe
Social Business Still the Most Strategic Digital Workplace Tech
• The use of open sharing and participation at the core of how we work with our stakeholders and manage our organizations
• And explicitly taking advantage of the rules (power laws) that make digital networks uniquely powerful
• Aimed at business objectives• Usually through social tools• Creates or leaves behind more value at each step
in the process• Works best with new technology• And new thinking• But leading companies are now
reaping major benefits today• Estimated to be a $23 billion industry by 2019,
growing at an strong 26% annually. Source: Technavio
Local Social Business Strategy
social business committee/center of excellence
Local Social Business Strategy
Local Social Business Strategy
coordination,cross-pollination,
best practice capture,support,
governance
Social Business Strategyglobal
agile & iterative
organization
external
internal
(cc) 2017 7Summits, | Creative Commons. Some Rights Reserved. | @dhinchcliffe
7Summits
But Now We Are Designing for Digital Business and Industry Use Cases
13
‹#›@dhinchcliffe
The Coming Shifts: Less Fixed Everything, More Dynamic Connected Change
Source: GCHQ’s Boiling Frog Report, May 2016
‹#›@dhinchcliffe
15
Silos of Collaboration Tools (Systems of Engagement)
Silos of Functional Tools (Systems of Record)
Productivity Apps
Sync and Share
ECM/DMS/CMS
ERP
ArtificialIntelligence
Integrated Activity Streams From All Apps
ContextualValue-Add
MultimodalComms (Video, Voice)
Analytics
+
+
+
+Point to Point Integrations
UnifiedComms
Messaging/Chat
ESN
IBMConnections
IoT Control and Management, etc.
Deep AppIntegration
+
Extensible Platform, Data Fabric, and Work Context
hub facilitation
by Dion HinchcliffeFrom http://zdnet.com/blog/hinchcliffe on
The Emerging Digital Workplace HubKey Examples:
individual workplace
apps
digital workplace
hubs
old
new
• Workplace Hub • Contextual Apps • Second-Order
Functions like AI, IoT, etc.
The Enterprise Collaboration Shift for 2017Industry Leaders Are Going Up the Stack to Become a Digital Workplace Hub
‹#›@dhinchcliffe
Leading to the New Digital Workplace Hub
‹#›@dhinchcliffe
Other Candidate Digital Technologies
7SUMMITS
2) Next-Gen Building Blocks
18
‹#›@dhinchcliffe
"Digital is not the big breakthrough. It's the change in people's behavior."- Gabriele Maltinti
Building Block #1
‹#›@dhinchcliffe
The key: Digital engagement is a single connected continuum…
Social Businessenterprise ecosystem
customers +world
business partners
workers
integrated vision
intra
net
extra
net
Inte
rnet
…with people as the fundamental building block
‹#›@dhinchcliffe
So Communities Are Still The Construct - And Building Block #1
• Hierarchies, bureaucracies,other methods of control have value
• But we’ve discovered that self-organizing groups of people are the single most powerful human construct
- Open Source- Facebook, etc.- Blockchain
Tenet #1: Anyone can participate. Tenet #2: Create shared value by default.
…Because They Have Most Scale, Diversity, and Connectedness
‹#›@dhinchcliffe
Wirearchy
Social Business
Emergent Management Theories, Methods for
Modern Leadership in the Digital Age
blogs
wikis
enterprise social networks
social CMS
unifiedcommunications
online communities
IM/Chat
e-mail groupware
collaboration suites
digital organization support tools
chronological evolution
Social Technology for Mass Collaboration and
Self-Organization
• Inspire •Enable •Empower
crowdsourcing
•Re-imagine
•Transform
•Improve
Network Core Business
Practices
leadership
management operations governance
hiring budgeting resource allocation
project management
product development
marketing and sales
All of This Is Leading Directly to New Ways to Manage and Work
We Started Here
We’re Startingto Arrive Here
‹#›@dhinchcliffe
Also Giving Rise to The Collaboration Paradox
23
“The More Tools We Have, The Less Connected We Seem”
‹#›@dhinchcliffe
And Everyone Is Selecting and Using Digital Workplace Tech
Shado
w
Digital
Workpla
ce
For Better Or Worse
‹#›@dhinchcliffe
One Potential Solution: A Larger Scale, More Inclusive Solution
point-to-point
team, department, project
enterprise-wide
all stakholders,internal and external
Hub B
Hub A
A Multilayered Digital Workplace Strategy
supportinglayer
AppA
AppD
AppG
AppF App
H
AppE
AppC
AppB
AppI
search
compliance
analytics
records retention
backup security
community management governance
a mass collaboration platform, such as ESN or online community that integrates well
a team-scalecollaborationplatform that
integrateswell
Customers
Partners
‹#›@dhinchcliffe
Organizations Must Build a Scalable Digital Metabolism for Change
Or They Will Not Be Able to Realize These Next Gen Advances
(cc) 2017 7Summits, LLC | Creative Commons. Some Rights Reserved. | @dhinchcliffe
7Summits LLC
Conclusion: The Ultimate Sustainable Digital Workplace Tech is Platform for Change
27
(cc) 2017 7Summits, LLC | Creative Commons. Some Rights Reserved. | @dhinchcliffe
7Summits LLC
Most Of All, Don’t Forget: Digital Workplace is About People
28