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Newgen Software Driving transformation through Operational Excellence

• Software Products in Business Process Management (BPM),

Enterprise Content Management (ECM) & Customer Communication

Management (CCM)

• Global footprint with 900+ ECM and BPM installations in 52

countries across Verticals

• Over 400+ customer’s in BFSI

• Over 100+ mission-critical SSC processes deployments

• Credited with some of the world’s largest implementations

• Innovative culture, Consistent R&D investments, 35 patents

• Employee strength 1200+

• Certified for ISO 9001:2008, ISO 27001:2005 and CMMI Level3

Investors

Offices

USA

UK

UAE

Singapore

India

Newgen Overview

Industry Recognition

Emerging India Award for IT, ITeS and ICE

Significant player in Banking

Market Leader in DM & WF

Innovator in ECM

2010 BPM and 2009 & 2010 ECM MQ Reports

Global Leader in BPM & DMS

“Newgen brings strong support for content interactions within the process (due to its heritage in the

EDM market). OmniFlow is proved for large-volume, document-centric workflows. Newgen has a

good focus on and an understanding of BPM needs in emerging geographies. Newgen consultants

are well-trained in the design and architecture of solutions using Newgen's BPMS.”

Magic Quadrant for Business Process Management Suites, 2010

Fastest Growing

Significant Player

Market Leader

Innovator

Very Large Installations

Global Leader

Enterprise Scale, Proven Deployments

18 Financial &

Accounting

processes across 4

Continents

700+ branches

automated in 2

years; 40,000 loans

per month

Financial Services

30 min consumer

loan approval in 4

countries

2,000+ users, leaner

branches, 97 offices

200 million

customers, 4 billion

pages archived,

2000 branches

Insurance

Claims processing

through 40 low

bandwidth branches

5000 users, 300

branches, 20 million

documents, retrieval

time 3 sec

100+ processes

(e-Serve); pioneering

work

20,000 checks in 4

hours; Loan Proc

14,000 branches

archiving 300 report

types (25GB/day)

55 processes across

LOBs implemented

in just 8 months

450 branches in 22

countries, 4

languages

Banking Banking

Reports Archival for

10 yrs. Automated 9

core processes for

registration

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Insurance Industry Deployments

Automation of Motor, Household and

Healthcare insurance Processes using WFM Solution – WFM

DMS Installation for archival of 200

million policy records, 4 billion pages

across 2000 branches

Phased approach starting with DMS for

Archival of Policy dockets. Now going for

Workflow.

Workflow automation across 2,000+ users,

leaner branches, 97 offices

45% reduction in Turn around Time

Enterprise DMS for Archival of Policy

dockets across India handling load of

20,000 per day

Unleashing Workflow for all business

processes like New Business, Claims, Policy

servicing and Customer Query Resolution

DMS for Centralization of document

intensive operations over 100 branches

for Policy Documents

Complete life cycle Management of

policy documents using DMS

Full Fledged DMS and Workflow

deployment for Motor Insurance

underwriting process.

Enterprise wide Document Management

Deployment for Policy Dockets

Big Bang approach aiming at ready

platform for DMS and Workflow to

start the India operations

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Insurance Automation Solutions Across LOBs

Medical

Customer Service

Enrollment

Membership Services

Medical Claims

Renewal of policies & related actions

Handling Cross Promotional Products

Motor

Renewal of policies & related actions

New Business & underwriting

Auto Response to Queries & Deficiencies in Proposals

Customer Query Resolution

Fraud Tracking & Monitoring

Motor claims

Marine Cargo

New Policy Issuance & underwriting

Reinsurance Services

Claims

Documents Management for Customs

Personal Accident

New Policy Issuance & Underwriting

Claims

Fraud Management & Tracking

Life Insurance

New Business & underwriting

Claims

Auto Response to Queries & Deficiencies

Fraud Tracking & Monitoring

7 7

Insurance – Need for Workflow

Customer Front Office

Head Office

Approval/Rejection/

Excepton

Follow up

Corrective Action

Response

Back Office Users

Finance

Underwriting Inspection

Reminder

Reminder Reminder

Response

New policy

FRONT OFFICE

BACK OFFICE

Unified Automation Framework

Content Capture

Processing Reporting & Monitoring

Customer Communication

Archive

Indexing

Collaborative Process Design

People

Process

Execution

Real Time Dashboard Leading Indicators

Record Classification Retention & Disposition Physical Tracking

Long Term

Preservation

Design Templates

Designer

Flat Files Spool

Unified Framework

Distribution

Business Process Management

Customer Communication

Mgmt

Records Mgmt

Enterprise Content Management

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Document Archival & Core Sys Image-Enablement on OmniDocsTM

Document Processing

•Centralized indexing post

branch scanning

•Maker-Checker approvals

Retrieval

•Search and retrieval of

documents from

anywhere

Physical Documents Mgmt

•Lifecycle management

•Tracking of documents

while in transit or storage

Core Enablement

•Associate & retrieve documents

with Core System transactions (viz

claim papers)

•Faster Query resolution

Documents Archival

• Rights-based archival

• Policy Docs • Claim Docs • Underwriting Reports • Premium notices • Agent Commission Reports

• Remote Image Repository

Document Scanning

•Centralized or bulk scanning

•Distributed scanning

•Web-scanning

•Off-peak upload

Documents Anytime, Anywhere

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OmniFlow - BPM Product Suite

Visibility, Accountability and Improvements

Business Insights/ KPIs

Operational Reports Investigative Reports

Operational Reports Transactional Report

BA

M/

D

ASH

BO

AR

DS

Default Reports

Graphical & Tabular Reports

Customized Dashboards

Drill Down Reports for detailed Analysis & RCA

Analysis for Load Monitoring, Process Optimization

Email Alerts, Color Code Alerts & Scheduled Reports

Generation

BPO Process Managers can monitor work-load

allocation

Customer’s Process Owners review Processes through

Summary Reports

Trend Analysis Reports across locations & timeline

Process Metrics like SLAs, Turnaround Times and other

KPIs can be measured

Auto escalations as per defined TATs / SLAs

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Integration Capabilities

Integration via Service Oriented Architecture (SOA)

Web Services

Messaging Services

API Integration

XML API

Java Beans

GUI based Integration

Custom Desktop

Automated workstep

Form based integration

Terminal Emulators

Standard Adaptors

DMS Archive Connector

SAP Adaptors

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Integration Examples

Sr. No. Customer Name Core Application Processes Automated Integration Methodology

1 Fortune 100 company, largest

player in US

Ingenium: Web based

Core Application

New Business, Owner

Servicing and Claims

Process

Web Services: Integrated

desktop containing OmniFlow

& Ingenium

2 Premium General Player in

Singapore

Premia: Oracle Database

based Core Application

Claims Processing Web Services

3 Purely Private Indian

Company, part of Multiple

Domain Business House

Life Asia: IBM DB2

database based Core

Application

New business, Servicing

and Claims Processes.

Letter Generation

through OmniFlow

Table based Integration for

fetching data from Core

System. OmniFlow used as the

Primary Desktop by End

Users.

4 India’s No1 Life Company:

Public Sector Organization

eFEAP: Cobol based Core

Application

Storage, Search &

Routing of Dockets,

Documents Generation,

Image Enabling of Core

System

Text Buffer/Flat File

5 Largest Airline of Kenya Multiple Legacy Systems

like ICARUS, Unique,

CORDA/CORDECO

Screen Scraping/Terminal

Emulator

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45% Reduction in Policy Servicing TATs

“… the front-end for many of our business processes…system allows us to closely monitor

timeframes, given the substantial growth in the number of customers and rapid growth in the

number and complexity of customer requests.”

Challenges:

•Ambitious customer acquisition targets (LIC had the monopoly)

•Planning for 300-500% growth in operations in short time frame

•Lower costs and increased people productivity

•Reduce TAT of transactions

•Adhere to strict response times defined by regulator

Processes Automated:

New Business Acquisition

Policy Servicing

Claims

Benefits:

• Policies issued within 24 hrs

•Reduction in document handling cost

•80% auto-work allocation

•Automated Role and Group management

•45% reduction in Policy Servicing TAT

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Enhancing Scalability – 20,000 documents per day

Challenges

•Quick Customer Service

•Difficulty in searching

•Space constraint

•Need for an effective system

•Re-insurance cases turn around time

•Curb Cost

Solution Deployed

•Document Management System for all the policy documents

(handling 20,000 documents per day)

Policies issued uploaded on the central DMS Server

Document scanned from different locations Policies can be accessed online from

different branches

Solution Deployed

Branch Office

Branch Office

Branch Office

Benefits

Easy Document Search and View

Seamless Flow and upload

Instant Access for Re-insurance

Streamlined Processes & reduced TAT

Optimal Bandwidth Utilization