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Register for this business-building session to learn more about the rapidly growing opportunities working with Enterprise IT, the factors that are driving the changes, and how Autotask’s new partnership programs can help you take advantage of them. In most organizations today, technology reaches far beyond the IT department and is a critical component of virtually every key business process from customer communications, sales and marketing, to finance, human resources and logistics. As a result, C-level business executives and managers are taking a more active role in setting their organization’s technology agenda and challenging their IT departments to link their technology investments with solid business results. This creates a significant opportunity for you to engage with the enterprise IT market and help CIO’s and IT managers transform their internal organizations to deliver solid, outcome-oriented technologies to move their businesses forward. [Presenters: Patrick Burns, Autotask & Chris Ambler, Blue Logic]
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Chris [email protected]
Located Leeds, EnglandBramley Grange,Thorner,Leeds,LS14 3DW
Hardware Microsoft networking Logicare comprehensive support Web development & digital Accounting systems Project management Installation Sales & service CRM
The complete IT solution
3 Directors 14 Helpdesk & service engineers 7 Technical Consultants 6 Web / SEO consultants 6 Customer service staff 3 Cabling & electric engineers 2 Sage & CRM consultants 5 Account Managers
The Blue Logic team
Identify the Opportunity?1. Internal IT department Projects team or helpdesk requirements
2. Centralised management of tickets and calls
3. Ticket escalation and management
4. Any department needing internal SLA or measures
5. Inventory and asset management requirement
6. Ability to interact with outsourced IT seamlessly
The customer1. One of the largest UK / global hotel groups
2. 5 x IT staff + 6 x in house developers
3. Servicing 250 staff plus 300 hotels in the UK
4. Multiple departments and requirements
5. Tight SLA’s without management and reporting
6. Prioritisation and escalation requirement
Taskfire vs Autotask?
Taskfire
1. Ticket handling for small IT departments or basic needs.
2. Escalation of tickets to outsourced IT
3. Easy management of tickets
4. Utilise IT providers helpdesk
5. Quick and easy
Autotask
1. Full control of tickets and escalation
2. Branding
3. SLA management
4. Reporting
5. Time entry's
6. Site config and configuration items
7. Email parser
8. Custom notifications
The Solution?1. Full Autotask implementation
2. CRM for departments and Hotels
3. SLA management using contracts
4. Configuration items for site documentation
5. Reporting using Data Warehouse
6. Customer portal for internal departments and hotels
7. Email parser for incoming emails
8. Key account icons
9. Notification templates
10.Customer surveys
11. Knowledgebase
Why Sell Auto tsk?
1. Additional revenue for your business
2. Bring in more opportunities and customers
3. Improve customer relationship and business understanding
4. Spot additional opportunities
5. Make yours and your customers businesses more efficient
