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©2014 Flatirons Solutions, Inc. All rights reserved. New Aircraft Programmes Trends & Technologies to Improve MRO Airline Engineering & Maintenance: North America 23 September, 2014 Michael Wm. Denis, Vice President, Strategy & Marketing

New Aircraft - Trends & Technologies to Improve MRO

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Presentation given at the Airline MRO Network - North America conference in Seattle. This presentation by Michael Wm. Denis of Flatirons Solutions, covered new generation aircraft and the trends and technologies coming to market that improve maintenance, repair and overhaul (also known as Service Lifecycle Management (SLM)). Additional presentations were given by Airbus, Boeing, GE Aviation, MTU, Lockheed Martin, Honeywell, Lufthansa Technik, FAA, ARSA, Pratt & Whitney, UTC, and AJW.

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Page 1: New Aircraft - Trends & Technologies to Improve MRO

©2014 Flatirons Solutions, Inc. All rights reserved.

New Aircraft Programmes Trends & Technologies to Improve MRO

Airline Engineering & Maintenance: North America 23 September, 2014 Michael Wm. Denis, Vice President, Strategy & Marketing

Page 2: New Aircraft - Trends & Technologies to Improve MRO

©2014 Flatirons Solutions, Inc. All rights reserved.

Trends in Aviation MRO

MRO Networks AFI/KLM, LHT, Swire Group (HAECO/TIMCO), Mubadala Aerospace, Delta

TechOps / Aeromexico, P&W OEMRO, GE Aviation, Rolls-Royce, … MRO Business Networks require interoperable MRO IT Networks

Mobility Point of performance configuration management (ASD S1000D) Point of performance inventory management (ASD 2000M) Point of performance asset health management (AHM / PHM) (ASD S5000F)

Work Package Interoperability & Transferability eTaskCards (routine, non-routine, AD/SB/EO) (ASD S1000D) eRecords for regulatory compliance and asset transferability (ASD S5000F)

Skills Shortages / Training Point of performance interactive 3D models & viedos Integrated content training (ASD S6000T (S1000D + SCORM))

Product & Service Lifecycle Management PLM to SLM integration (ASD S2000M / S4000P / S1000D) SLM to PLM feedback (ASD S5000F)

Data Standards (Military, Civil Aviation, Marine, Rail, Automotive) ASD SX000i (S1000D, S2000M, S3000L, S4000P, S5000F, S6000T)

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©2014 Flatirons Solutions, Inc. All rights reserved.

Topics

MRO Networks

Mobility

Provisioning

Health Management

eRecords

3D Training

Data Standards

Intellectual Property

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©2014 Flatirons Solutions, Inc. All rights reserved. 4

Global hangar maintenance and modification costs are

forecast to grow 42.3% over the next decade.

Page 5: New Aircraft - Trends & Technologies to Improve MRO

©2014 Flatirons Solutions, Inc. All rights reserved.

MRO Network – Lufthansa Technik

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©2014 Flatirons Solutions, Inc. All rights reserved.

MRO Network – AFI / KLM E&M

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©2014 Flatirons Solutions, Inc. All rights reserved.

MRO Network – Swire Group HAECO

7

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©2014 Flatirons Solutions, Inc. All rights reserved.

MRO Network – Mubadala Aerospace

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©2014 Flatirons Solutions, Inc. All rights reserved.

OEMRO Business Networks Enabled by IT Networks

Mick Adams, Managing Director of Monarch Aircraft Engineering Limited (MAEL), suggested that by 2016 the only activity left for an [independent] MRO, apart from the hands-on work, could be a share of the integrated operations control within the airline. Planning and supply would be controlled by the OEMs. By 2041, there could be just a small select group of what he called OEMROs, the airlines having handed over all responsibility to other providers.

Source: MRO Management Magazine, March 2012

MRO Networks

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Delays cost the airline industry $5 billion annually.

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©2014 Flatirons Solutions, Inc. All rights reserved.

Mobile Solutions

Increase punctuality / technical dispatch rates Increase aircraft utilization Increase A&P / Engineers

labour productivity Increased compliance

management & reporting Configuration management and

inventory control at the point of performance

AA line mechanics using CORENA Pinpoint Mobile

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©2014 Flatirons Solutions, Inc. All rights reserved.

Mobile Solutions

What to consider: Multi-path connectivity Asynchronous connectivity MRO & SCM IT Integration AHM Integration (TSM/FIM) Memory Personalization Compliance Reporting BYOD, corporate issued or shared Device lifecycle (Android, Windows, Apple) Mobile Device Management / App Lifecycle Mgt Screen size, resolution and brightness Battery life Costs – device, data transmission

AA line mechanics using CORENA Pinpoint Mobile

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©2014 Flatirons Solutions, Inc. All rights reserved. 13

Inventory per aircraft increased 37.9% between 2007 and 2012.

Page 14: New Aircraft - Trends & Technologies to Improve MRO

©2014 Flatirons Solutions, Inc. All rights reserved.

Initial Provisioning – Data Types

Past Future Present

EDI UN/EDIFACT S File V File T File

Cloud Services

ESB

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©2014 Flatirons Solutions, Inc. All rights reserved.

Business Process Management Audit trails, reporting, resource optimization

Security & Access Control

Content Lifecycle Management

Customized Publishing Check-in / check-out Version control Workflow

Dynamic assembly and delivery

Reconciliation & Customization Multi-Device / Multi-OS Support

Technical Data Management

Structured authoring, revisions Effectivity / applicability Publication & job

management

Mechanics, Planners, Regulators

Print/PDF

Mobile IETP / tablets

Web portals

Change Drivers

Support for Technical Content

Support for all formats IETP

Access manuals with up-to-date information for routine and non-routine maintenance

Deliver reports for managers and regulators

Integration Asset Management / ERP Maintenance Planning / MRO Parts lookup & ordering / SCM Engineering

Tech Ops

Training

Flight Ops

Tech Pubs

OEMs: Temporary revisions, new manuals, service bulletins

Airlines:

Regulatory Requirements:

ADs

Continuous Provisioning – Processing

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©2014 Flatirons Solutions, Inc. All rights reserved. 16

No Fault Found cost airlines a fleet type estimated

$185,000 per aircraft per year, not including negative passenger experience impacts.

Page 17: New Aircraft - Trends & Technologies to Improve MRO

©2014 Flatirons Solutions, Inc. All rights reserved.

Health Management

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©2014 Flatirons Solutions, Inc. All rights reserved. 18

Over its service lifecycle, the average aircraft generates 217,500 pages of paper .

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©2014 Flatirons Solutions, Inc. All rights reserved.

eRecords

Past Future Present

XML Cloud Service

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©2014 Flatirons Solutions, Inc. All rights reserved. 20

67% of MRO respondents surveyed said there is a shortage

of aviation technicians and engineers

556,000 new technicians will be required over the

next two decades.

Page 21: New Aircraft - Trends & Technologies to Improve MRO

©2014 Flatirons Solutions, Inc. All rights reserved.

Mobile 3D Web Based Training

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©2014 Flatirons Solutions, Inc. All rights reserved.

ASD S6000T (1000D + SCORM) = MROs to Do More with Less

Reuse OEM and internal tech pubs information as SCORM packages to lower training development costs eLearning and web-based training and simulation on-demand, when and where it’s needed.

50% savings vs. instructor based training

60% reduction of instruction time

85% reduction of CO2 emissions per student

60% increased information retention rates

3D and multimedia Task / procedure info Parts, tools, consumables

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©2014 Flatirons Solutions, Inc. All rights reserved. 23

Dissimilar data standards and regulatory requirements cost the aviation industry

$7.3 billion over the past ten years.

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©2014 Flatirons Solutions, Inc. All rights reserved.

Data – Technical Content

Past Future Present ATA SPEC 2000 ATA iSPEC2200

ASD S1000D v3.2 ASD S1000D v4.2

ASD S1000D v5 ATA SPEC2300 ASD S2000M v6 ASD S4000P v1 ASD S5000F v1 ASD S6000T v1

Boeing 787 Airbus A350

Bombardier C-Series Mitsubishi MRJ

Embraer E-2 RR, GE, P&W, IAE, CFM

A350

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©2014 Flatirons Solutions, Inc. All rights reserved.

Data Standards – Products & Service Lifecycles

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©2014 Flatirons Solutions, Inc. All rights reserved.

Data Standards – Products & Service Lifecycles

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©2014 Flatirons Solutions, Inc. All rights reserved. 27

The battle for MRO and the “aftermarket” won’t be

waged around ICA it is being waged by control of

Technical Data IT requirements.

Page 28: New Aircraft - Trends & Technologies to Improve MRO

©2014 Flatirons Solutions, Inc. All rights reserved.

Intellectual Property

READ THE FINE PRINT!

OEMs Own Their IP and want Control of Your Operational Data

Page 29: New Aircraft - Trends & Technologies to Improve MRO

©2014 Flatirons Solutions, Inc. All rights reserved.

Questions

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©2014 Flatirons Solutions, Inc. All rights reserved.

About Flatirons

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©2014 Flatirons Solutions, Inc. All rights reserved.

Our Mission

Turning Content into Knowledge®

To Help Our Clients Succeed

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©2014 Flatirons Solutions, Inc. All rights reserved.

Our Industries

Aerospace Aviation Defense

Financial Services Publishing & Media

Government

Healthcare Electronics

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©2014 Flatirons Solutions, Inc. All rights reserved.

Our Expertise: Content Lifecycle Management (CLM)

Turning Content into Knowledge®

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©2014 Flatirons Solutions, Inc. All rights reserved.

Our People

Tim Larson Global Product Manager 26 years in commercial aviation & technologies ATA eBusiness Program, Member of Civil

Aviation Working Group

Michael Wm. Denis VP, Strategy & Marketing 27 years operations, engineering, maintenance,

technology , business architecture & strategy Founder, Aviation Service Lifecycle Forum Author and public speaker

David Boyer VP, Aerospace Operations 33 years as aircraft technician, U.S. Air Force,

and commercial airlines Expertise in operational, tactical and strategic

maintenance planning for civil and military

Paul Saunders Global Product Manager 19 years in aviation software design Technology specialist advising airline

operators, OEMs, and MROs Author and public speaker

Contributions to Leading Publications AircraftIT MRO eJournal How I see IT column: Paper or Plastic – does the medium of content make a difference? In an age of Netflix and GoGo, why isn’t aircraft data real? eSignatures, why are we a decade behind? Why pay billions for smart aircraft only to plug them into dumb IT? Do MRO business networks need MRO IT networks? Is the definition of “airworthy” changing? Operational and

regulatory changes due to recent civil litigations. AircraftIT OPS eJournal The world according to IT and me column: The rise of Phablets in Aviation Smart Content takes Tablets to NetGen Level Tablet Strategy and Next Generation Airline Operations Mega Trends: Internet of Things, Device Driven Networks, Identity

and Machine Learning Are we ready for meta data and symantic networks?

Aircraft Technology, Engineering & Maintenance “Aviation Service Lifecycle Management”

Aviation Week & Space Technology “Why MRO Networks Need Data Standards” “MRO Business Networks Need MRO IT Networks” “Digitizing MRO Records Shows Need for Standardization”

SAP Game-Changers Radio: Airline Turnaround: Blue Skies Ahead? 2014 Predictions

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©2014 Flatirons Solutions, Inc. All rights reserved.

Our Locations

Flatirons offices

Kongsberg, Norway Copenhagen, DK

EMEA headquarters

Örebro, Sweden

Frankfurt, Germany London, UK

Chennai, India

Beijing, China

Seattle, WA

Arlington, VA

Austin, TX

Phoenix, AZ

Boulder, CO

Irvine, CA Headquarters

Shanghai, China ASIA headquarters

Ontario, Canada

Flatirons headquarters

Flatirons field representatives

Kuala Lumpur

Sydney

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©2014 Flatirons Solutions, Inc. All rights reserved.

Our Customers: Content Technology

Harvard Business School

Publishing

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©2014 Flatirons Solutions, Inc. All rights reserved.

Our Customers: Aerospace

a

Finnish Navy

Dutch MOD/Tedopres

Danish Defence

Norwegian Defence

Swedish Defence

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©2014 Flatirons Solutions, Inc. All rights reserved. w w w . f l a t i r o n s s o l u t i o n s . c o m