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BLACKBAUD USER FORUM New York Law School – 2/10/12

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• Chris Clark

• chris.clark@blackbaud.com

• Product Manager,

Internet Solutions

• Twitter: @cclark

• 843-654-2942

INTRODUCTIONS

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• Discovery Process

• Roadmap!

- Available Now

- Coming Soon

- In Discovery

• Questions!

AGENDA

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75+ customer calls and visits since May

DISCOVERY PROCESS

Customer Calls & Visits

Support Data

Application Metrics

Idea Bank & Forums

Market Research

Problem

Prototype

Test & Learn

Iterate

Solutions

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BLACKBAUD.COM/DISCOVERY

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AVAIL ABL E NOW – 6 . 41

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BUILDING IN SOME RATTLE ROOM

I WANT YOU TO UPGRADE!

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• Remove the BBNC Service

• Remove the COM Service

• Remove Plug-in version dependency

• Remove RE7 WS version dependency

• Reduce upgrade time by 25%

SIMPLIFIED ARCHITECTURE

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• Removed 20% of the JavaScript

and CSS

• Removed browser restrictions

- …and ensured Chrome, Safari,

Opera compatibility

CMS UPGRADES

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EMAIL NOTIFICATIONS

- Donations

- Event Registrations

- Memberships

- Form Builder (April/6.45)

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MOBIL E WE BS IT E S

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• There are over 10,000 different web browsers

• Within the mobile space alone:

- Mobile Safari 2

- Mobile Safari 3

- Mobile Safari 4

- Android 1

- Android 2

- Android 3

- Blackberry 4

- Blackberry 5

- Blackberry 6

THE STATE OF THE MOBILE WEB

- Windows Mobile 6

- Windows Mobile 7

- Opera Mini 4

- Opera Mini 5

- Nokia S60 4

- Nokia S60 5

- Kindle Web

- WebOS 1

- WebOS 2

- WebOS 3

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• YOY mobile page-view growth July 2010 – July 2011: 88.7 %

- We are bad at planning for this kind of growth

THE STATE OF THE MOBILE WEB

Source: Opera – State of the Mobile Web (July 2011) - http://www.opera.com/smw/2011/07/

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THEY ARE ALREADY HERE

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WHAT TO DO? WHAT TO DO?

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WHAT TO DO, WHAT TO DO?

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THIS IS THE SAME PAGE

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MARKUP P E RS P E CT IV E - L AY OUT

<div>

logo

</div>

<div>

nav

</div>

<div>

primary content

</div>

<div>

secondary content

</div>

<div>

footer

</div>

<div>

quick links

</div>

logo

nav

Primary content

Secondary content

footer

Quick Links (SEO)

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DE S KTOP PAGE

logo

nav Primary content Secondar

y content

footer

• CSS applied

to structure

layout divs

Quick links

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MOBIL E PAGE

Logo

Nav

Primary content

Secondary content

footer

Quick links

• CSS Change to

rearrange

content

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MOBIL E PAGE

Logo alt. lo-res logo

Nav alt. mobile nav

Primary content

Secondary content

footer

• CSS Change to

rearrange

content

• Serve up some

alternative

content

• Remove a

content pane

Quick links

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MANAGE AND DELIVER MULTIPLE STYLE SHEETS

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MADE IT AS EASY AS POSSIBLE

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•Mobile-friendly CSS and Layouts

•Blackbaud has ways to help

- Our services team is experienced in

delivering mobile sites to our customers

IT REQUIRES SOME KNOWLEDGE

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COMING SOON April/6.45

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CMS OBJECT MANAGEMENT

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FRIENDLY URLS & 301 REDIRECTS

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ADDITIONAL MERGE FIELDS (EVENTS)

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ADDITIONAL MERGE FIELDS (EVENTS)

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IN DISCOVERY April/6.50

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EMAIL

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EVENT REGISTRATIONS

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E V E NT RE GIS T RAT IONS – P ROTOT Y P E

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• Available Now – 6.41 (November)

- Mobile websites & style sheet management

- Notification emails

- Easier upgrades

• Coming Soon – 6.45 (April)

- Bulk CMS object management

- Friendly URLs

- Additional event merge fields

• In Discovery – 6.50 (August)

- Email usability

- Event registrations

RECAP

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QUESTIONS? blackbaud.com/discovery