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NADA PRESENTATION FOR SHOPTRAK SERVICE APPOINTMENT SCHEDULING SERVICE by www.Upfile.com
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by Upfile
Welcome NADA Welcome NADA AttendeesAttendees
2009 NADA Convention & Expo2009 NADA Convention & Expo
New Orleans, LANew Orleans, LA
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Track »»»
Report »»»
by Upfile
Scheduling ChallengesScheduling Challenges
Maximize Shop RevenuesMaximize Shop Revenues
Optimize Loaner Use – Minimize Optimize Loaner Use – Minimize RentalsRentals
Efficiently Manage Client Efficiently Manage Client ServicesServices
Book Appointments Quickly & Book Appointments Quickly & AccuratelyAccurately
by Upfile
Customer Service Customer Service ChallengesChallenges
Find Earliest Available Dates for Find Earliest Available Dates for ServicesServices
Greet Service Clients when they Greet Service Clients when they ArriveArrive
Keep Customer Contact Keep Customer Contact Information CurrentInformation Current
Meet Promised Delivery TimesMeet Promised Delivery Times
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The Solution is… The Solution is… ShopTrakShopTrak
Schedules & Manages ALL Your Schedules & Manages ALL Your ResourcesResources
Replaces ALL Your Non-Integrated Replaces ALL Your Non-Integrated SystemsSystems
Helps meet JD Power Helps meet JD Power RecommendationsRecommendations
Increases Revenues & Customer Increases Revenues & Customer RetentionRetention
Scheduler
View and book available time for ALL your shops in one place.
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AccurateAccurate Shop Time Shop Time SchedulingScheduling
Schedule ‘Actual’ Job Hours – Not Schedule ‘Actual’ Job Hours – Not ‘Billable’‘Billable’
See Available Shop Time a Week at See Available Shop Time a Week at a Glancea Glance
Account for Holidays, Training, Account for Holidays, Training, Everything!Everything!
Multi-Days – Multi-Shops – One Multi-Days – Multi-Shops – One AppointmentAppointment
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PrecisePrecise Courtesy Vehicle Courtesy Vehicle TrackingTracking
Book & Track Loaners by TypeBook & Track Loaners by Type
Handle Multi-Day Loaners & Handle Multi-Day Loaners & Carry-OversCarry-Overs
Remove Loaners from Fleet for Remove Loaners from Fleet for MaintenanceMaintenance
Book Loaner & Appointment Book Loaner & Appointment SimultaneouslySimultaneously
Scheduler
The ShopTrak Scheduler lets you book an appointment time, courtesy vehicle and valet ALL at once.
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PowerfulPowerful, Versatile , Versatile SchedulingScheduling
Schedule Specific Times & Limits Schedule Specific Times & Limits for Waitersfor Waiters
Manage Valets, Shuttles, Car Manage Valets, Shuttles, Car Washes – Anything!Washes – Anything!
View Every Resource for a Week-View Every Resource for a Week-at-a-Glanceat-a-Glance
Meet JD Power ‘Within 3-Days’ Meet JD Power ‘Within 3-Days’ RecommendationRecommendation
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FastFast, Error-Free , Error-Free SchedulingScheduling
One-Click Booking of Every One-Click Booking of Every Resource & ServiceResource & Service
Eliminate Accidental OverbookingEliminate Accidental Overbooking
Multi-Location Call-Center Multi-Location Call-Center FeaturesFeatures
100% Customizable to Suit Any 100% Customizable to Suit Any NeedsNeeds
Appointment – Client & Vehicle
Verify Customer contact information right on the Appointment screen.
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BoostBoost CSI & Customer CSI & Customer RetentionRetention
Eliminate Customer Line-upsEliminate Customer Line-ups
Coordinate Drop-Off & Shuttle Coordinate Drop-Off & Shuttle TimesTimes
Minimize No-Shows with Minimize No-Shows with Reminder TrackingReminder Tracking
Book Appointments for ‘Any’ or Book Appointments for ‘Any’ or ‘Specific’ Advisor‘Specific’ Advisor
List of Appt Reminders
The ShopTrak Task List provides a list of all appointment reminders.
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Stay Up-To-DateStay Up-To-Date With With CustomersCustomers
Verify & Update Contact Verify & Update Contact Information Information Every VisitEvery Visit
Enforce & Track Updates – Advisor Enforce & Track Updates – Advisor AccountabilityAccountability
Store Extra Info for Loaner Store Extra Info for Loaner Agreements, etc.Agreements, etc.
Instant Access to R/O, Service & Instant Access to R/O, Service & Promo HistoryPromo History
Client Profile – Vehicles & History
Vehicle Record
List of Appointments
The List of Appointments provides at-a-glance overview of the entire days activities - real time!
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TrackTrack Jobs & Promise Jobs & Promise TimesTimes
Track & Manage Promise Times With Track & Manage Promise Times With EaseEase
Effective ‘Popup’ Follow-Up RemindersEffective ‘Popup’ Follow-Up Reminders
Status Screens Identify Potential Status Screens Identify Potential ProblemsProblems
At-a-Glance ‘Live’ Overviews for At-a-Glance ‘Live’ Overviews for ManagersManagers
Appointment – Check-in & Tracking
ShopTrak monitors job progress, and alerts advisors about promise times.
Appointment - Services
Book multiple jobs, in multiple shops over multiple days - ALL in one Appointment.
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PromotePromote Your Specials Your Specials
Manage Any Type of PromotionManage Any Type of Promotion
Track Promotion Acceptance & Track Promotion Acceptance & RejectionsRejections
Promos Integrated Into Appointment Promos Integrated Into Appointment ScreenScreen
Detailed History for Statistical Detailed History for Statistical ReportsReports
List of Clients
Find customers and vehicles in seconds
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Proven ResultsProven Results
ShopTrak has contributed to ShopTrak has contributed to AutoWest BMW being #1 in AutoWest BMW being #1 in profitability for the past two profitability for the past two years among Canadian BMW years among Canadian BMW dealers.dealers.
It can do the same for you.It can do the same for you.
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The Bottom LineThe Bottom Line
MORE Revenues from Your ShopMORE Revenues from Your Shop
LESS Expense for Courtesy LESS Expense for Courtesy VehiclesVehicles
BETTER Customer Service & BETTER Customer Service & RetentionRetention
GREATER Control of All Your GREATER Control of All Your ResourcesResources
by Upfile
Improve Your Business Improve Your Business
For a demonstration of ShopTrak and how it For a demonstration of ShopTrak and how it can improve your operation and profit, can improve your operation and profit, contact us:contact us:
Phone:Phone: 1.866.4-UPFILE (487-3453) 1.866.4-UPFILE (487-3453) Email:Email: [email protected]
Web:Web: www.upfile.com
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