IBM Software

Helping IT Asset Management Service Providers Work Smarter in a Complex WorldMukesh Sethi

© 2010 IBM Corporation

Optimizing the World’s Infrastructure[9th July 2010 Mumbai]

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Mitigate license and regulatory compliance risk; reduce associated cost

Enhance operational efficiency, service levels and customer satisfaction by aligning IT with the business

Manage and maintain multiple, siloed asset management systems, while addressing asset convergence

Improve Total Cost of Ownership by continuously reducing IT assets costs throughout their lifecycle

Maintain visibility and control over service and operational assets and their impact on the business

Customer Asset Management Challenges

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Every Business Needs IT Asset Management

“Enterprises that begin an IT asset management program experience up to a 30% reduction in costs the first year... and continue savings of 5-10% for the next 5 years” – Gartner

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A comprehensive, integrated asset management infrastructure Greater efficiency, visibility and control through data sharing and process optimization across the enterprise…

IT Managers can see how to streamline inventory and resources across the organization Software Asset

Managers can see how to optimize licensing to avoid over/under-purchasing and mitigate compliance risk

Financial Managers can see the entire inventory and analyze return on assets for financial reporting

Maintenance Managerscan see job plans enabled by availability of information to increase asset capacity

Service Desk Technicians can see asset data to streamline service request handling and expedite incident & problem resolution

Purchasing Managers can see costs and orders enterprise-wide for price comparisons, discounting, standardization and order tracking

Facilities Managerscan see assets in the Data Center to optimize power consumption and reduce unplanned outages

Risk Managers can see asset detail to ensure regulatory compliance and mitigate risk

Contract Managers can see asset related contracts; negotiate vendor T&Cs and monitor supplier performance

Hardware Asset Managers can see lease and maintenance status and when to plan for upgrades

Operations Managers can see asset conditions in sufficient detail to improve asset utilization & performance

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Service Management – Applications and Processes

Release Management

Asset Management

Configuration Management

Workforce Management

Procurement

Contract Management

Software Provisioning

Client Self Help

Collaboration

Process andWorkflow Mgmt

Service Catalog

Reporting

Service Level Management

Incident & problemManagement

Service Request

Integrated Service

Management

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Unified solution for Asset and Service ManagementGrows easily with client needs for faster time to value

Tivoli Provisioning Manager

Tivoli’s process automation engine

Tivoli Asset Management for ITWith License Management

Tivoli Service Request Manager

Maximo Asset Management

Tivoli Change and Configuration

Management Database

Tivoli Asset Discovery for Distributed

Tivoli Asset Discovery for z/OS

Integrated SolutionAn Integrated set of solutions represent the full management of data, processes,

tooling and people

Common Data Model The core solutions share a common data

subsystem for simple data sharing

Processes that Work Together The core solutions share a process

workflow automation engine

No Rip and ReplaceLeverage existing investments in IBM

and 3rd party IT management tools

Lower Cost of OwnershipLower infrastructure and training costs,

simple upgrade model

Tivoli Process Automation Engine

LicenseManagement

ChangeManagement

ServiceRequest

ManagementProvisioning

AssetDiscovery

For IT Assets

IT andNon-ITAsset

Management

Common Data Model

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Global Deployment

Integration Framework

Custom Workflows

Compatibility

Common ReportingCommon Reporting provides configurable dashboards, out-of the box enterprise reports, ad hoc reports, KPIs and spreadsheets.

Seamless and independent migration of individual products; included utility makes upgrades easy –without configuration re-writes

Truly global solution, supporting multiple languages &

currencies.

Seamless integration of ITIL-based frameworks, including support for Web Services, JMS, HTTP(S), Database Files (XML or Flat), LDAP, Launch in Context, Event or Batch/Bulk Processing, Email and Workflow connectivity

Easy-to-use Workflow Builder leveraging a shared engine, includes Application Designer, Database Configuration, Escalations, Notifications, and Email Listener

Unified solution for Asset and Service ManagementGrows easily with client needs for faster time to value

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Tivoli Asset Management for IT Portfolio• Tivoli Asset Management for IT

– Full Asset Lifecycle Management support for Hardware and Software License Management– Identifies under or over utilized software to reduce costs due to over-purchasing and to reduce risk

to under-purchasing

• Tivoli Asset Discovery for Distributed– Provides discovery and identification services for distributed platforms and virtual environments– Monitors software usage and trends– Provides reporting for inventory and usage

• Tivoli Asset Discovery for z/OS– Provides discovery and identification services for the z/OS platform– Monitors software usage and trends– Provides reporting for inventory and usage

• IBM License Metric Tool– No fee utility, mandatory for PVU Sub Capacity, optional for PVU full capacity– Helps maintain an up-to-date inventory of deployed PVU-based software and measures the

maximum processor core capacity in PVUs available to this deployed software

• Software Knowledge Base Tool– A collection of information about software products, their components, dependencies between them

and the means to discover them– Shared component that is used by all related IBM products

Tivoli Asset Discovery for Distributed

Tivoli Asset Discovery for

z/OS

IBM License Metric Tool

Tivoli Asset Management for IT

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Tivoli Asset Management for IT - CapabilitiesIT Asset Management Lifecycle

Acquire

Deploy

ManageRetire

Plan• Payment approvals• Creation of assets

via procurement, inventory or vendor data

• Asset assignment

• Asset tracking• Notification of

asset receipt to end user

• Utilize Tivoli Service Desk

• Closure of IMAC• Asset reconciliation• Manage costs• Utilize Tivoli Change Manager

• Asset recovery and cleansing

• Lease end notification• Asset replacement

initiation

• Technology refresh• Lease & contract

termination• Asset reuse

Negotiate agreements to maximize value

Processes to ensure standardize committed ROI

Implement support infrastructure and process to enhance productivity and satisfaction

Provide for orderly disposition of assets: disposed, auctioned, donated and employee purchase

Reconcile

Align IT to corporate strategy

IBM’s IT Asset Management product portfolio helps organizations efficiently and effectively manage their IT asset lifecycle

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Tivoli Asset Management for IT - Capabilities

Asset Management• Software Asset Management• Hardware Asset tracking • Installs, moves, adds, changes • Reconciliation/Audit• Extend beyond IT

(data center facilities, power, etc.)

Procurement• Procure based on standards• Create and route purchase orders• Use catalogs• Integrate with ERP systems

Work Management• Work planning and scheduling• Skills, labor, and inventory management• Service plans and cost management

Service Management• Support service desk with asset

configuration data

Contract Management• Contract Terms & Conditions• Notifications• Software Contracts

License Management• Full Lifecycle support• Multiple License types supported• Audit Ready Reports

Financial Management• Purchase/Lease Cost Tracking• Work/Service Cost Tracking

IT AssetManagement

Easy Configuration• UI, dashboards, KPIs, reports• Process workflows with alerts &

escalations • New applications

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Tivoli Asset Management for IT – Capabilities

AuthorizedAssets

DeployedAssets

TAMIT Application(IT Asset Lifecycle + full SAM)

Rules BasedReconciliation

Procurement

Contracts

Human Resources

Finance

Other Sources

Out of the Box Reconciliation• Linkage based on unique attribute(s), like serial

number

• Identification of ‘authorized’ Assets missing in Deployed Asset Inventory

• Identification of Deployed Assets missing in ‘authorized’ Asset Inventory

• Comparison of attributes/specifications

Reporting andAnalysis

SMS Altiris

Centennial TCM

TNMTPM

TADzTADd

Authorized Asset• Authorized assets is the inventory of record

• The Assets are populated via the procurement process and other business processes

• Authorized assets may or may not be deployed and are central to managing purchases, leases, warrantees, service agreements, stockrooms and more.

• Attributes include: asset, software licenses, location, features, assigned to, condition monitoring, etc

Discovery Services

Enterprise Applications

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These tables are part of common database shared with TSRM, CCMDB and TPM

TADDM

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Business Model for Service Providers

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Description:Our Approach is to provide you a Integrated solution to manage your Employee Identities as well as Assets. This would help you to use a Service Catalog providing a set of centralized standard services. Efficient and speedy employee onboarding is shown through automated provisioning and management of various types of assets.

The services can include

- Automated user provisioning (user-id, access to common work environment, …)

- IT asset assignment (HW, SW, …)

- Use of user self-services (PW reset, new access request, …)

Service Management Products: IBM Tivoli Service Request Manager IBM Tivoli Asset Manager for IT IBM Tivoli Identity Manager

Employee Onboarding Scenario Overview

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Employee On boarding Steps

Create Requests• User ID• HW & SW• Asset

End User OfferingChange

Password

Manage HW and

SW Request

Manage Asset

Request

Notify Employee

Create HR Record

End User

Facility Manager

Asset Controller

People Manager

HR Employee

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Benefits:

Ease of use allows end user to request services

Role based offering

Standardized offerings reduce maintenance and operation costs

Faster and enhanced service delivery

Re-use of provisioning and service processes

Service Catalog:

Service Catalog contains offerings for identity, hardware and software services

Different types of services

Start of service fullfillment process

Service Catalog

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Employee Onboarding - IT Asset Mangement

Benefits:

– A comprehensive, integrated asset management

– Reduced operational costs– Improved decision making across

asset lifecycle– Better alignment of IT with business

requirements

IT Asset planning

Item availability

IT Asset procurement

IT Asset deployment

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Mukesh Sethi

9873084374

muksethi@in.ibm.com

Thank you