MSP Mastering the Secrets to Succuss in Managed Security

Mastering the Secrets to Success in Managed Security

Mastering the Secrets to Success

in Managed Security

Success Series of Webinars1

Special Guest: David Castro, Kaseya

Host: Michael Siggins, Publisher ChannelPro Magazine


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Meeting Number: 660 618 127

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Agenda

• Four keys to safe computing

• Common managed security challenges

• Five proven managed security best practices

• Choosing the right RMM tool


• Choosing the right RMM tool

• Four examples of best practices in action

• Benefits of following best practices


The Managed Security Opportunity

• Security is still a major issue for SMBs• Kaspersky Lab identified > 1 billion threats and ~89.5 million

malicious URLs in 2Q 2012 alone

• SMBs spend heavily on security• IDC says U.S. SMB security spending will top $5.6 billion in


• IDC says U.S. SMB security spending will top $5.6 billion in 2015 and grow twice as fast as overall IT spending

• Spending on managed security services is growing fast

• Infonetics says global managed security service revenue grew 12% in 2011 to $11.7 billion and will reach nearly $18 billion by 2016


What SMBs and MSPs Want from

Managed Security Services

SMBs:

– End-to-end protection

– Guaranteed service levels

– Minimal disruption to user productivity and core business processes


business processes

MSPs:

– High customer satisfaction rates

– Low administrative expenses

– Strong profits

– A scalable foundation for long-term growth


The Four Keys to Secure Computing

• Properly install reputable security software on every end point

• Keep the software up to date with the latest revisions and containments


revisions and containments

• Ensure that the software performs system scans regularly

• Verify that the software successfully patches OS’s and applications


• Inconsistent execution due to lack of centralized oversight and control

Multiple security products with different interfaces

complicate management

• Reactive technical processes

Why MSPs Struggle with Managed Security


• Reactive technical processesSecurity software or vendor must notify MSP of problems

and new updates and patches

• Labor-intensive processesManual updating, installation, and patching—often in

person and device-by-device.


Managed Security Best Practices

How best-in-class managed security providers do business

1. Sell security, not security products• Business owners care about security, not tools


• Business owners care about security, not tools

• Emphasize the end result—comprehensive security—

rather than the tools used to achieve it

2. Choose the security tools your customers use• Build it into you SLA


Managed Security Best Practices

3. Employ centralized, proactive security processes

– Manage all products through one console

– Actively confirm installations, updates, scans, and

patching

4. Automate your security processes wherever


4. Automate your security processes wherever possible

5. Deliver thorough, regular reports

– Demonstrate value you add by listing updates,

patching, and scans


Features to Look For in an RMM Tool

• Extensive built-in automationSystem should search websites for updates and patches,

determine which devices need them, then install

automatically as instructed


• Robust scriptingSystem should be capable of automating anything you

can do at the command line


Features to Look For in an RMM Tool

• Proactive security featuresSystem should actively confirm installs, updates, scans,

and patches rather than react to input from security

software


• Tight integration with leading security products

Close, two-way communication, not just a click-through

• Strong reporting functionalityAbility to compile detailed data easily


Example 1: Patching a PC Running Msft Windows

1. Use RMM software to specify in advance:• Which patches to install on which PCs

• Installation dates and times

• How to handle issue like rebooting

2. Patch Windows devices automatically


2. Patch Windows devices automatically

Results:

– Patch nearly unlimited Windows devices with minimal human intervention

– No WSUS required


Example 2: Applying an Anti-Virus Update

1. Use RMM software to find security updates automatically

2. Install them automatically through one console at the click of a button


Results:

– No need to check websites yourself

– No need for manual installation

– More effectively keep clients current on latest updates


Example 3: Deploying a Malware Containment

1. Use RMM software to acquire new containments automatically as they appear

2. Install them automatically where and as you specify


specify

Results:

– Faster response times to new threats

– No need for manual searches or installation


Example 4: Deploying Non-Microsoft, Non-Malware Update

1. Use RMM software to find updates for common technologies like Java, Flash, Zip, etc.

2. Install them automatically based on highly configurable policies


configurable policies

Results:

– More comprehensive security

– Minimal incremental effort


• Lower overheadCentralization + automation = major savings of time and effort

• Higher profitsLower overhead translates to a bigger bottom line

Benefits of Using Managed Security Best Practices


Lower overhead translates to a bigger bottom line

• Better securityAutomated, proactive processes reduce human error, keep customers safer

• Reduced risk of SLA failureBetter security means fewer SLA violations


• More time for strategic consulting and project work

Because you’re spending less time on routine security

maintenance

• Enhanced customer satisfaction

Benefits of Using Managed Security Best Practices


• Enhanced customer satisfactionClients appreciate vendors who keep them secure and

provide strategic guidance

• Greater ability to scale your businessGrow customer base faster than payroll thanks to

automated processes


Summary

• Managed security is a significant opportunity if you deliver it efficiently and effectively

• Best-in-class MSPs use state-of-the-art RMM software to:

– Build their managed security practice around


– Build their managed security practice around automated, centralized, and proactive security processes

– Sell security as an end result rather than a set of products

– Secure and satisfy their clients more completely

– Earn consistently high profits


About Kaseya

• Enterprise-class IT systems management for everybody

• Key Facts– Founded 2000

– Privately held, no debt, no external capital requirements

33 offices worldwide in 20 countries with


– 33 offices worldwide in 20 countries with 450+ employees• 12,000+ customers

• Millions of assets managed

– Patented IT service delivery process & remote IT management process• 24 patents pending

– Common Criteria (EAL2+) certified and FIPS 140-2 security compliant

– ITIL v2 and v3 compatible


The Kaseya Topology

1 agent > 1 server > 1 web console


On premise OR SaaS


One web consoleCore

• Agent Monitoring

• Agent Procedures

• Audit and Inventory

• Backup

• Info Center

• Live Connect

• Mobile Device Management


• Network Discovery

• Network Monitor

• Patch Management

• Policy Management

• PSA Integration

• Remote Control

• Ticketing

• Time Tracking

• Service Billing

Add On

Directory Services, Desktop Policy Management,

Desktop Migration, Service Desk, Data Backup,

Antivirus, Antimalware, Imaging and Deployment,

Software Deployment & Update, Endpoint Security


Kaseya’s Security SolutionBlended Protection/Unified Platform/Remediation/PartnersPatching

Operating

System

MS

Office

3r

d

Party

*

Software

Deployment

Anti-Virus

Kaseya

Antivirus

Kaseya

Endpoint

Security

Anti-Malware

Kaseya

AntiMalware

Partners

/

Remediation

Partners

Agent

Procedures

Monitoring

&

Mobile

Service

Desk

&

Reporting

Scheduling

&

Management



Why MSPs Choose Kaseya

A single Kaseya user can proactively manage 1,000s of automated

IT systems and network tasks in the same amount of time required

by a team of technicians using other techniques

It’s the industry’s only patented server-agent architecture; MSPs

get enterprise-class capability that is easy to use and easy to afford


With 60+% of top MSPs worldwide using Kaseya, they get access to

the most robust community available

And with so many ISVs plugging in to Kaseya via a seamless

integration process, they get an easy way to leverage their existing

strategic technology partnerships


More Machines per Technician

60% of Kaseya


25

60% of Kaseya

customers double the

productivity of their

technicians


Attendees – Q3 ’12 Get started with Kaseya

• Custom demo

– Eligible for free hosted POC (Kaseya EJS)

• Special Pricing

– Foundation $1995/Admin/yr

– Essentials starting @ $5.75/device/mo


– Essentials starting @ $5.75/device/mo

• Promos*

– KSDU starting @ $5/device/mo

– KAV or KAM starting @ $6/device/yr

26@kaseyacorp/company/kaseya/KaseyaFan community.kaseya.com

*Other terms apply

Technology

MSP Mastering the Secrets to Succuss in Managed Security