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Moodle in the UK Civil Service
Agenda
System overview
Scalability
Enhancing the user experience
Working with GDS standards
Core competency frameworks
Reacting to policy changes
System overview
500,000 registered users
Audience includes all civil servants
Typically 500-1000 users logged into the site in office hours
All departments are represented
500 e-learning courses ,1,000 resources, hundreds of face-
to-face courses
System overview
Portal
Coaching Moodle
App
Coursebooker
MailChimp
GSA
Scalable to 500,000 staffFirewall
Load balancer
Web server 1 Web server 2 Web server 3 Web server 4
SAN storage
Db server 1 Db server 2
Enhancing the user experience
UX improved in phases
User interviews, persona
workshops, analytics data
Prototype a/b testing, click
tracking
Primary navigation
Course catalogue
Search interface
Find courses by role
Screen estate
Course ratings
Enhancing the user experience
GDS standards
https://www.gov.uk/service-manual/phases
User centred design principles
Continuous improvement - feedback and analytics driven
Iterative releases
Core competency frameworks
10 generic Civil Service competencies
Annual self-assessment tool (SAT)
Build personalised development plan
Feeds into 5-a-year training days
For past 6 months, users who completed the SAT:– completed 15% more learning activities– spent 28% more time engaged in learning
Reacting to policy changes
Questions