User Group DevOpsHub. IT Service Management

Igor Kozenko

«Monitoring, automation and visualization as approaches to the principles of Dev&Ops»

Understanding what is happening in your business - a very profitable habit

John Reese

Plan • Monitoring as a part of Dev&Ops

• Monitoring concept and opportunities

• Performance monitoring

• IT Dashboards

• Benefits

• Example of evolution and high level designing

of the complex solution

Monitoring as a part of DevOps

DevOps

Monitoring & Automation

Load testing, Real users

control, Synthetic

transactions

All services and systems

monitoring

Automation of typical scenarios and elimination

simple deviations

Accounting and visualization of

results for management,

reporting

Monitoring concept

round the clock monitoring of service

instantaneous fault escalation

proactive and reactive actions to

eliminate deviations

keeping of information about deviations

accounting of key indexes

“making life easier" for administrators

Opportunities of monitoring

Services

Servers

DataBases Network Objects

Data Center Equipment

Virtual Inftastructure

Application Platform

Control of real users & performance

Performance indicators

How APM aligns with ITIL concept ITIL

APM

Loss of user access; loss of service within a

geographic region; slow performance;

software incompatibility; missing cookies;

inability to acquire address or credentials

Physical networks, client-server

connections and devices in the flow

path are all operational; SSL keys

are installed and certified

Sufficient bandwidth for each flow; QoS and precedence handing;

load balancing; sufficient TCP

connection pools; latency within

application needs; proper application

acceleration techniques applied

Flow characteristics are known and supported; user response time

supports the business function; voice

services meet quality standards

INCIDENT AVAILABILITY CAPACITY SERVICE LEVEL

Data: NetForecast

Benefits of monitoring improvement

Decrease the number of users’ claims

Increase the availability and

performance of IT Services

Improvement of MTTR, MTBF, MTTF

Optimization and assessment of using

equipment

Reducing the cost of equipment

Costs to deploy

$

net profit from services for the year

$

<1year ROI

$ Revenue Satisfaction

$

<30% Performance

min 1..5% Availability <75%

Resolve time

<50% Complaints

High level business case

Dashboards

Distribution of severities

Real-Time Information actual indicators

Analytics

Trends and charts Detailed data Drilldown

WEB-interface A single entry point Cross platform Cross browser

Implementation requirements Convenient use

Fast receiving

Visualization benefits

Infrastructure monitoring

Agent

Agentless

Application monitoring

E2E monitoring

End user control

Deep Dive

Automation

Auto resolve

Automation support

Open Source

Enterprise

Unidirectional

IT Inventory

CMDB + discovering

Correlation engine

Trouble ticket system

Big Data

Security monitoring

Attacks

Inside Actions

Distributed Application

Proactive events analytical

Forecast

Anomalies

Event Management

Configuration Management Incident Management

Reports Dashboards Real Time Distributed

Application

Service Quality Management

Customer Experience Management & Revenue Assurance & other

N.B.

Automation

Monitoring Visualization

Metodology