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Monitor & Operate your Private CloudSystem Center 2012
Adam HallProduct Marketing ManagerWindows Server & ManagementMicrosoft Corp.
Agenda• Delivering IT as a Service• Monitoring and Operating your private cloud• Infrastructure• Service Delivery & Automation• Applications
• This session is a compilation from 4 x 75 minute presentations
Delivering IT as a Service
Self Service
Service Delivery & Automation
System Center Helps Deliver IT as a Service
Deploy
Configure
Service Model
DC Admin
Operate
Monitor
Virtual
Physical
Public Cloud
Private Cloud
Virtual Machine Manager
Operations Manager
App Controller
Service Manager Service Manager
Orchestrator
Configuration Manager
Data Protection Manager
AppOwner
Application ManagementService Delivery &
AutomationInfrastructure Management
System Center 2012 Cloud and Data Center Management
PREDICTABLE APPLICATIONSPRODUCTIVE
INFRASTRUCTUREYOUR CLOUD
Deliver flexible and cost-effective infrastructure with what you
already know and own
Heterogeneous support
Process automation
Self-service infrastructure
Apps power your business. Deliver predictable application
service levels with deep application insight.
Private and public cloud computing
on your terms, managed with a common toolset
Flexibility with delegation and control
Applications self-service across clouds
Physical, virtual, and cloud management
Deep application monitoring and diagnosis
Comprehensive application manageability
Service-centric approach
Infrastructure Management
Datacenter TwoDatacenter One
DevelopmentProduction
Delegating Access to Private Cloud Capacity
Cloud Abstraction
Delegated Capacity
Production
Development
Assign Actions to User Roles
Create custom roles
Choose actions and change actions dynamically as needed
Uses Active Directory users and groups
Assign Quota Capacity
Ability to set quota at the “all members combined” level
Ability to set quota at the “individual member” level
50 VM limit for all members of user role10 VM limit per individual member
Simplifying Application Maintenance IN PLACE UPDATES
• Change application or template settings without replacing OS image
• Change memory, update application package
TEMPLATE DRIVEN
• Provide a single source of truth for service deployments
• Use Upgrade Domains to limit disruption of service during updates
IMAGE BASED UPDATES
• Replace old OS image with new OS image
• Reinstall the application and restore the state
Service Templatev1.0
Pending Service Update
Deployed Service Instance
In Place Updates
Service Templatev1.5
v1.0
v1.5
Template Library
1. Choose service template from library
2. Deploy an instance of the service
3. Copy the service template, update version number, and update application or configuration
4. Publish the template and set the deployed service to the new template
5. Apply the update while maintaining availability of the service through the use of Upgrade Domains
Service Templatev1.0
Pending Service Update
Deployed Service Instance
Image Based Updates
v1.0
v1.5
Template Library
1. Choose service template from library
2. Deploy an instance of the service
3. Copy the service template, update version number, and update virtual disk or application
4. Publish the template and set the service to the new template
5. Apply the update while maintaining availability of the service by replacing the virtual hard disk and redeploying the application using Upgrade Domains
Service Templatev1.5
Private Cloud Usage Reporting
Choose Date Range
ChooseHosts
ViewResults
DemoSystem Center 2012Infrastructure Management
Service Delivery & Automation
REPORTINGPROCESS AUTOMATIONINTEGRATION
Monitor & Operate Service Delivery
Integration across System Center and the enterprise to give end to end visibility of IT
services and components
End-to-end visibility of IT services and components
Business rules built into service level agreements, assignment
and notification rules, and activity workflows to drive
standardized and consistent service support, change, and
release management
Service level agreements
Release management
Proactive & Reactive Operations
Consolidated data warehouse for reporting on performance of
service delivery activities across multiple products
Configuration Manager
Operations Manager
Virtual Machine Manager
Service Manager
Active Directory
Any SQL Server database
PROACTIVE & REACTIVE OPERATIONSRELEASE MANAGEMENTSERVICE LEVEL AGREEMENTS
Process Automation to drive Business needs
Drive a consistent service delivery experience
Embed support rules and measurements into the workflow and activities for Work Items
Ensure changes to the organization are effectively managed and released to minimize the impact and duration of the disruption to normal business
Streamline IT operational processes and activities– Consistent delivery– Greater Productivity– Support Compliance
Facilitate the rapid remediation of errors related to IT assets and enable dymanic self-healing infrastructure, applications and services
CALENDAR
• Business hours
SERVICE LEVEL METRIC
SERVICE LEVEL OBJECTIVE
• Response time• Resolution time
• Work Item (Service Request & Incident by default)
+
+
WORK ITEM SLA• Visibility• Notifications• Reactive Processes
Service Level Agreements
In a Project - Hand Off to Operations
• On time, on budget, agreed quality• Usually is a single app, infrastructure, or a service• Has specific start and end• Quite often treats supportability aspects as low
priority
Release Management
Release Managemen
t
In Operations - Manage Rollout of Changes
• Deploy many changes in the most efficient, effective, and consistent manner through applications, infrastructure and services.
IT Operations
Project
Release Management focuses on the controlled release of one or more changes to an application, infrastructure and services.
Linking Changes and Releases
Change Request, CR1
Approve
Release (ReIM)
Post-Implementatio
n Review
End
Release Deployment
Deploy Change
1
Change Request, CR2
Approve
Release (ReIM)
Post-Implementatio
n Review
End
Deploy Change
2
PIR (ChM)
End
…
Release Planning
Approved Changes
Release
1:11:Many
Reactive Process - Manual
• Resource intensive - only scales with more people
• Error prone - manual processes often create inconsistent outcomes
• Little documentation available
• Proving compliance is hard• Negative impact on Service
Level Agreements• Support costs continue to
increase
Monitoring
Test andDiagnostics
Infrastructure
Service Desk 1
Configuration Management
Service Desk 2
Manual Processes
Reactive Process – With Automation
• IT services can scale up and out
• Drives more consistent outcomes
• Best practices captured• Service Level Agreements
improve• Improve Operational ROI
Monitoring
Test andDiagnostics
Infrastructure
Service Desk 1
Configuration Management
Service Desk 2
Automated Processes
Proactive Processes
Event Mgmt
Service Desk
Asset/CMDB
Configuration
Virtual
Security
Storage
Server
Network
Disa
ster R
eco
very
Pro
cedure
s
Pro
visio
nin
g
Change a
nd C
om
plia
nce
Monitor For Error
InitiateChange
CreateDeployment
VM to Maintenance
Create Extra Disk
UpdateServer
ConfigureNetwork
ConnectDisk to VM
AssociateServer to Service
UpdateCMDB
CloseRequest
• Improved SLA Support
• Supports compliance
• Process traceability
• Improved productivity
• Captures best practices
• Improved operational ROI
Benefits
Sta
ndard
Opera
ting P
roce
dure
s
DemoSystem Center 2012Service Delivery & Automation
Application Management
Scalable, Standardized, and Predictable Applications
ABSTRACTION
Server App-V abstracts the application from the OS, encapsulated in a consistent format and dynamically configured at deployment
CONSISTENCY
Service Templates provide standardized specifications for deploying applications, defining how they are configured and scaled
INSIGHT
Application Performance Management provides the structure to define desired performance levels based on end user experiences
CONTROL
App Controller provides visibility of quota utilization across applications running in both on-premise and public-cloud contexts with a single role-based identity
Application operating models in a Private Cloud
Traditional
Standard application running on an OS
Provides support for legacy applications
Consistent Abstracted
Standard application delivered in a service template
Deliver consistent applications
Server App-V encapsulated application delivered in a service templateUnleash the full potential of the private cloud
Service Templates
Managing applications across multiple clouds
Private Cloud
XenVMwar
eHyper-V
Windows Azure
Deploy
Manage
MonitorPackage and Configuration
Application management across private
and public
Open up the conversation
Application performance monitoring pinpoints exactly where the issue is, reducing the mean time
to resolution
“The servers are running
fine”
“The Network looks good”“My application is
running slowly!”
“The code passed all testing”
Server-side monitoring shows the application is
functioning
Client-side, however, shows there is a
problem
Deep Insight into application performance
Server-Side
• Collect data from the .NET calls
• Application methods• Variables and parameters• Types of calls being made,
web methods, internal execution, SQL commands
Client-Side
• Page load times and where the time was spent (such as images, and CSS)
• JavaScript exceptions• Data is collected by injecting
custom JavaScript on the page
Code execution–level information
Rich visualization
Reporting and trending analysis
Operations Manager Application Advisor provides rich reporting and trending information about the applications performance
Easily see where to focus resources
Understand the relationships between
application components
Gain quick visibility into the Top issues and application components that are impacting the end user experience
Get started quickly with application dashboards
Out-of-Box
Dashboards pre-configured with the right KPIs for instant visualization
Examples: • Network dashboards• Operations Manager
Health Dashboard
Wizard Driven Custom
Publish
Enable IT professionals to quickly create the powerful dashboards they need
1. Select KPIs2. Specify scope3. Tune visualization
Target different dashboards to sets of users with delegated access control
Take advantage of the Web Console and SharePoint webparts
DemoSystem Center 2012Application Management
Close
Sub-title details (optional)
Resources• http://www.microsoft.com/systemcenter • http://blogs.technet.com/server-cloud
• My Details:• [email protected] • @Adman_NZ • http://blogs.technet.com/adhall
© 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.