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PresenterBala Vaidhinathan | CTO | eG Innovations
Monitoring Citrix in 3D | A Must for Delivering A Great User Experience
April 13th 2016 | 2:00 pm to 3:00 pm EST
Citrix Ready Technical Webinar with eG Innovations
© eG Innovations, Inc | www.eginnovations.com
About Citrix Ready
“Citrix Ready is the #1source to evaluateverified partner productsfor customers making aCitrix purchasingdecision”
Citrix Ready Marketplace - www.citrix.com/ready Citrix Ready Program - www.citrix.com/partner-programs/citrix-ready.html
© eG Innovations, Inc | www.eginnovations.com
Agenda & Presenter
Bala VaidhinathanCTO, eG [email protected]
• About eG Innovations
• Success with Citrix
• eG Enterprise Universal Insight
–Reach, Depth and Speed
–Better User Experience
• Live Demonstration
• Q & A
© eG Innovations, Inc | www.eginnovations.com
About eG Innovations
© eG Innovations, Inc | www.eginnovations.com
About eG Innovations
eG Innovations is dedicated to helping businesses across the globe transform IT services delivery into a competitive advantage and a center for productivity, growth and profit.
© eG Innovations, Inc | www.eginnovations.com
Citrix Performance Management
© eG Innovations, Inc | www.eginnovations.com
Audience Poll
What are the biggest performance management challenges you face?
User Experience Issues
Takes too long to troubleshoot problems
Unable to find out root cause of issues
Reactive as opposed to Pro-active
Help Desk escalates too many issues
© eG Innovations, Inc | www.eginnovations.com
© eG Innovations, Inc | www.eginnovations.com
Silo-based Views Don’t Cut It!
© eG Innovations, Inc | www.eginnovations.com
eG Enterprise
© eG Innovations, Inc | www.eginnovations.com
A Real-World Example
08:00User to the helpdesk – “my application access is very slow. I am not able to work properly.”
8:00AM
Helpdesk
We will get on it
right away!
© eG Innovations, Inc | www.eginnovations.com
What Follows … Citrix Director / EdgeSight
VMware VCOPS - Virtual
Task Manager - Windows
Event Viewer - Windows
EMC Ionix - Storage Cisco UCS Manager - Hardware
CiscoWorks - Network
© eG Innovations, Inc | www.eginnovations.com
A Real-World Example
08:00 Helpdesk receives a call that application access is slow
09:00Helpdesk has received many calls that application access is slow. The Citrix admin is called to look at the issue.
11:00The Citrix admin has reviewed Director/EdgeSight metrics, has killed the offending process. But user complaints persist.
12:00The Citrix admin decides to reboot the server but the problem persists even after the reboot.
13:00The problem does not appear to be specific to Citrix. The Citrix admin calls for a conference call with the other administrators .
17:00 After hours of troubleshooting, the problem is identified in the VMware tier!
Slo
w a
nd
man
ual
dia
gno
sis
© eG Innovations, Inc | www.eginnovations.com
Real-World Example - Revisited
06:30The helpdesk receives an automatic alert saying that access to Ctirix is slowing down. No user has been impacted yet.
6:30AM
Helpdesk
This looks odd. Let’s get to the bottom of this before users start calling …
© eG Innovations, Inc | www.eginnovations.com
&
© eG Innovations, Inc | www.eginnovations.com
WhoWhat
Citrix Performance Management
How
Profile Management
SharefileControl
DeviceManager
CitrixPerformance Management Citrix performance management
must cover the non-Citrix tiers as well.
© eG Innovations, Inc | www.eginnovations.com
eG Enterprise: Unified Performance Management for Citrix
Unified Performance Management Goes Far Beyond Traditional
Monitoring:
REACH across the infrastructure
DEPTH throughout each stack
SPEED to resolution, through automated
correlation and diagnosis
© eG Innovations, Inc | www.eginnovations.com
Common issues – How can eG Help?
Common Performance Challenges
1. User experience issues – can the helpdesk help without escalation?
2. Citrix logon is slow – why?
3. Citrix is slow – It is Citrix’s problem – really?
4. My browser is slow – Citrix is not working ?
5. Printer issues/User Profile issues?
© eG Innovations, Inc | www.eginnovations.com
&
© eG Innovations, Inc | www.eginnovations.com
Resources to Help You
More details
http://www.eginnovations.com/freetrial
Send an Email
Call Us +1 (866) 526 6700