Personal Information

• Marital status: Married• Military Service : Exempted • Nationality: Egyptian• Age:29• Date of birth : 14 / 7 / 1986• Place of Birth: Alexandria, Egypt

Objective• Technical support to end users. Including, computer software and hardware, networking, printing, emails, office applications and business applications. Where I can utilize my knowledge and various skills.

Education• Bachelor Of Social Work. (2009).• Graduation from High Institute Of Social Work. (Alexandria).• Grade: Good.

CertificationSpecial Diplomas :• A+( Software and Hardware - Grade Good ) 2010• Certified Technical Support Professional (CTSP)• Maintenance and Support Computers. S.W• CCNA - Cisco Certified Network AssociateRouting and Switching 200 - 120• MCITP - Microsoft Certified IT Professional ( Self Study )• IT Business Edge ( Technical Support Specialist ) 2014

Languages• Arabic: Mother Tongue.• Good spoken and written in English.

Work experience

• Worked In First Computer Company for four Month 10 / 2007:4/2008...• Worked in pc world computer company for Six month 6 /2008 : 12 /2008• Work At LinkTech computer company from 1 /2009 : 9 / 2010 ( for IT solution and Network )• Work in Egyptian Integrated Solutions Company from 10 / 2010 : 1 / 2011• Work with :elsherouk Magazine – ICC center – Dental Arts center – Center Library – kaka factory – more pharmacy in Alexandria - and more schools for ( IT engineering ) about same time with Link Tech company and EIS Company• Working in IT Department at SakrGroup For Food Industries at Technical Support Unit Leader from Feb / 2011... •In the same company was promoted to administrator the

13 elsad elali, Street, El Asafra Kebly, Alexandria, Egypt.

Phone : 0100 3083114E-mail : e4e2005@hotmail.Com

Technical Support in the biggest branch is Burg El-Arab.I was promoted to Network & System Administrator in Sakrgroup Company plus Technical Support Unit Leader.5 Years' experience for IT

Computer Skills• System Administrator and Processing on servers ( A.D ,Exchange server 2008)• System Administrator server Kaspersky Security Center.• Installs and configure all features in Server (2003 & 2008 & 2012).• IT solution and good dealing with Active Directory servers and Exchange Server 2008. • All Information about customize programs for all version of windows.• Installation of internal networks for homes and company.• Installing surveillance cameras internal (Indoor), external (Outdoor) and remote, DVR and finger print.• Configuration all Cisco Routers, switches and core.• Technical support for more problems about all pc's and laptops• Assembly and installation of parts and computers.• Repair and maintenance of all troubleshot in computer and laptop.• Take first call from the User try to troubleshoot and solve the errors • Installing computers (Troubleshooting and Supporting) for All Computers, laptop, printer’s maintenance Helpdesk•Support Microsoft office programs.• Support all software implemented in all companies• Configuring and administering Microsoft windows XP & Vista & 7 and 8 & 8.1 ...• Troubleshooting and excellent experience interconnectivity of all branches using VPN Device, ADSL.

Competencies & Skills

- Full adaptation to work in a team work.- The ability to perform under pressure at work.- Enjoy the ability to build good relations, constructive social.- Ready to work full-time or part time.- Ability to work in a high pressure environment.- Excellent Customer Service skills.- Excellent Troubleshooting skills.- Excellent problem solving skills. - Customer focused.- Interpersonal skills.- Presentation skills- Other Special Skills.

Hobbies. Football, Running, Swimming and Playing Play Station 1 & 2.