Create Survey Templates Create Managed Surveys

A survey is typically sent to a Customer when a Ticket is Closed

Survey Templates are Service Desk Records that an Administrator uses to define a Survey

They Consist of Introduction & Completion Messages ,Comments, Q & A Fields

Email is usually the most convenient notification method for Surveys

It is a transactional Data Record in Service Desk

You cans elect a list of recipients to take Survey when you associate Survey Template with Managed Survey

List of people selected under a managed Survey are called as “ Targeted respondents “

Managed Surveys have assignees whose responsibility is to update status appropriately