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All organisations regard mobile solutions for their people as critical for increasing productivity and delivering superior customer service. That's a fact. But too many mobile solutions restrict the user experience and risk compromising other areas of the organisation. It doesn't need to be that way via open, any device mobile solutions that deliver enterprise unified communications to mobile users whilst not compromising other critical enterprise communications requirements. Mobile working with no compromise, now that's a better solution.
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Mobile Working with No Compromise
Adam KnightDirector of Technology EMEAIT Expo – 21st October 2010
slide 3Mitel | Confidential slide 3Mitel | Confidential
Evolution
We are ½ way through the major re-invention of business communications
Transition to SW Centricity
– Product
– Go to Market
– Business Model
Drivers to watch– Mobility– Virtualization
– Communications as a Service(CaaS)
TDM VoIP Software
slide 4Mitel | Confidential slide 4Mitel | Confidential
Virtualization and SaaS & CaaS
Virtualization– Trading MIPs for simplicity– Cost and footprint consolidation– Consistent with IT best practices
Virtualization key enabler– SMB cloud – server consolidation– Private cloud – application centralisation– Public cloud – SaaS, PaaS, CaaS– Hybrid combinations (Secure Federations)
A different packaging optionA different business model
slide 5Mitel | Confidential slide 5Mitel | Confidential
Does “virtual”mean it isn’t real?
Virtual MCD– 4.0 released in February a Worlds First with VMware
vSphere4
– 4.1 current release in line with VMware management tools VMotion, High Availability & Fault Tolerance
Virtual Mitel Applications Suite– Coming with MAS 2.1
Virtual Mitel Border Gateway– Coming with MBG 6.0
Virtual UC Advanced– Coming with UC A 3.2
Over 90 Virtual MCD installs to date over 10k Users
slide 6Mitel | Confidential slide 6Mitel | Confidential
Mitel’s Differentiation
Common software:– CPE
– Mitel 3300 Controllers
– Industry Standard Servers
– Virtual appliances
– SMB cloud
– Private cloud
– Public Cloud
– Hybrid Clouds
Common Applications– Software only
– Server Appliance
– Virtual appliance
Common desktop
Simplicity– Same software and user experience
– Common Administration & Management
Flexibility– Fits customer needs and IT Strategy
– Different Channel Business Models
Investment Protection– Migration & evolution
– Reduced TCO
Commonality– Channel Operational Benefits
– R&D efficiency
slide 7Mitel | Confidential slide 7Mitel | Confidential
Integrated Premise Equipment Through to VMware Appliance Same Software, Features, Benefits and Integration, 5 or 50k users platform based or delivered from a Cloud
(SMB, Private or Public)
Any ISS Intel x86 based (Xeon 5500 Series and above for Real-time Apps) DELL, HP, Oracle/SUN, Cisco etc…
Any Standards Based LAN/WAN data infrastructure (HP Networking, Cisco, Juniper, Extreme, Enterasys, Foundry etc…)
A Communications Strategy thatCompliments NOT Conflicts witha broader IT Strategy
Summary on IT Infrastructure
slide 8Mitel | Confidential
MobilityA portfolio approach
Mobile Working No Compromise
slide 9Mitel | Confidential slide 9Mitel | Confidential
Mitel’s Mobility Solutions
Tailored to Business Value
Optimized to organizational use cases
Interworking for graceful build of capabilities
MitelMobility
UC Mobile
Office Wireless
UCA MobilePortal
BlackBerry® MVS
DynamicExtension
slide 10Mitel | Confidential slide 10Mitel | Confidential
UC Advanced Mobile
Collaborate while Mobile
– View corporate contact details and presence information
– View consolidated Call History
– View voicemail message details
Dynamic Status control while Mobile
– Call delivery in accordance with your work state and device – ‘Meeting’/’Office’/’At Home’/’Travelling’
– Have your Outlook Calendar drive your Dynamic Status
– Dynamic Location (R3.1) - BlackBerry®
Mobile Browser access
Extending UC value to the Mitel Mobility constituency
slide 11Mitel | Confidential slide 11Mitel | Confidential
UC Mobile Client - Nokia and Windows Mobile
Drive cost savings through reduced mobile Long Distance costs and Call-Through/Back optimization
Single Identity (in/outbound) OfficeLink calling via native Contacts Simple GUI for PBX feature access Rich Remote User Management
Release 2.1 Dynamic Extension Integration – external device
provisioning and dialing, call hand off from menu UC Advanced Interworking (launch & dial from
corporate directory)
Menu access to key PBX features. Transfer or Conference using your native contacts.
Handoff a call to your desk phone, home phone, etc. Pull a call to your UC Mobile from any member of your Personal Ring Group.
Change your twinned number on the go; schedule when you want calls twinned to your mobile
Select any contact (PSTN or extension) from your native directory, call log, etc. Seamlessly translated to OfficeLink call.
slide 12Mitel | Confidential slide 12Mitel | Confidential
BlackBerry® - Integration Tiers
Dynamic Extension– Single Number Reach / Single Voicemail– Handover - desk to mobile / mobile to desk– Single key access to Transfer, Conf, etc– Single number outbound – RIM Smart Dialing integration (MCD 4.1)– Call Monitoring / Presence status
UCA Mobile Portal– View Corporate Directory, Call History, etc– Dynamic Status control– Dynamic Location
BlackBerry® MVS– Seamless Device Integration
slide 13Mitel | Confidential slide 13Mitel | Confidential
BlackBerry® Mobile Voice System (MVS) - 5.0
Flexible Transport and Call Direction – Cellular Cost Savings– WiFi & Cell– Incoming vs Outgoing (configurable)
Integrated BlackBerry GUI– Direct PBX dialing– Menu access to mid-call PBX features– Enterprise vs. Personal; Call filtering
MCD PRG Interworking– Inclusion and Availability– PRG <> MVS Handover interworking
UCA Interworking– Mobile Portal & Dynamic Locate
Enterprise grade Security and Management
Highly integrated - suitable for SMB to Enterprise
BlackBerry Enterprise Server
(BES)
Desk Phone
BlackBerry(with MVS Client)
Wireless Network
PSTN
ISD
N-P
RI
Mobile Voice System (MVS)
Internet
TC
P/IP
IPSIP Line
Mitel MCDSIP Trunk
BlackBerry Enterprise Server
(BES)
Desk Phone
BlackBerry(with MVS Client)
Wireless Network
PSTNPSTN
ISD
N-P
RI
Mobile Voice System (MVS)
InternetInternet
TC
P/IP
IPSIP Line
Mitel MCDSIP Trunk
slide 14Mitel | Confidential slide 14Mitel | Confidential
Enterprise Mobile Device Choice
Work productively with your preferred mobile device
PBX Integration
UC Integration
All Mobiles iPhoneBlackBerry
Dynamic Extension
(Express)& UC Mobile
BlackBerry MVS
MobileIntegration
Nokia WM
UCA Mobile
UCM Client
UCM Client
UCA Mobile
UCA Mobile
UCA Mobile
Android
UCA Mobile
slide 15Mitel | Confidential
In Summary, Mitel …
Will be Desktop & Mobile Client Agnostic
Is IT Infrastructure and Data Network Agnostic
Delivers best-of-breed UC solutions that reduce costs and improve productivity
Provides investment protection via integrating into existing communications systems and business applications
Delivering products and solutions to help reduce cost and support business agility and growth
slide 16Mitel | Confidential slide 16Mitel | Confidential
Wish to find out more…
See How Mitel Address Topics Today
See Mitel and our Partners at and around Stand 332
Thank YOU Questions?
Global Technology Innovator