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Download PDF: http://info.userzoom.co.uk/Mobile-Usability-testing-tablets-fashion-webshops.html International Mobile Commerce Study with Tablets - Remote Tablet Usability Testing: UserZoom invited 800 female users from 4 different countries (USA, UK, Germany, Spain) to take part. All of them purchase fashion items and clothes online and are tablet and smartphone users. Each of them performed 3 tasks on tablets.
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1
Mobile USAbiliTY TeSTiNG
iNTeRNATioNAl Mobile CoMMeRCe STUDY (TAbleTS):
Comparing Fashion Web Stores
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Mobile USAbiliTY TeSTiNGinternational Mobile Commerce Study (Tablets): Comparing Fashion Web Stores
Content
introduction
Results of the Mobile Commerce Study
. Market Environment
. Omni-Channel Experience
. The Tablet Boom
We invited 800 female users from 4 different countries (USA, UK, Germany, Spain) to take part. All of them purchase fashion items and clothes online and are tablet and smartphone users. Each of them performed 3 tasks on tablets.Tested brands:
Remote Tablet Usability Testing:
Mobile USAbiliTY TeSTiNGinternational Mobile Commerce Study (Tablets): Comparing Fashion Web Stores
Market environemt
Germany
Spain
USA
UK
29%
44%
44%
51%
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Penetration of Smartphones
base: Total population*Source: http://www.thinkwithgoogle.com/mobileplanet/ (Year 2012)
Mobile device, smartphone and tablet use has skyrocketed in recent years and their market penetration is increasing rapidly. While PCs and laptops remain the most popular choice for browsing and shopping online, tablet and mobile use is on the rise and more and more users are shopping on mobile devices. According to eMarketer, mobile commerce will more than quadruple in upcoming years, going from $6.7 million in 2011 to $31 million in 2015. A Google study published in May 2012* indicates that in the year 2015, smartphone market penetration will reach 51% in the United Kingdom, 44% in the United States and Spain, and 29% in Germany.
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Mobile USAbiliTY TeSTiNGinternational Mobile Commerce Study (Tablets): Comparing Fashion Web Stores
By the end of 2012, smartphone market penetration increased by 30% in these European countries, reaching a 50% market penetration in December 2012.
In December 2012, Spain led the ranking with 66% of users owning a smartphone followed by the United Kingdom with
64%. both countries are above the european average of 57%, topping Germany with 51%.
Smartphone Penetration Across the eU5 CountriesSource: comScore MobiLens, EU5, 3 Month Avg ending Dec 2012, 13 +
Changed buying behaviour
If retailers want to increase online sales and conversion rates, they have to ensure that customers find what they are looking for quickly and easily on all devices – no matter the time of day or user context. It forces them to redefine and build new relationships with their mobile customers. Providers have to get to know their users better and analyse how they use mobile applications or websites.
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The omni-Channel experienceMobile shopping offers new user experiences. Because of mobile devices, we have gone from a Multi-Channel Experience to an omni-Channel experience centred on the customer. This user-centred approach requires a consistent communication, creating the same user experience in all channels, whether it is a bricks-and-mortar location, an online shop, or a mobile application (mobile and tablet).
Many customers use their mobile for virtual window shopping, although they often do not complete the purchase on their mobile device. They rather use it to look for information on a certain product or to find discount coupons for the purchase in a store
Mobile USAbiliTY TeSTiNGinternational Mobile Commerce Study (Tablets): Comparing Fashion Web Stores
Activites Smartphones are used for
Germany
UK
Spain
USA
0% 25% 50% 75% 100%
base: Smartphones UsersSource: http://www.thinkwithgoogle.com/mobileplanet/ (Year 2012)
General Search
Brows the Internet Purchase a product/service Search for holidays
Product Search Use online/mobile shopping coupons 7
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Over the last couple of years customers have developed new buying behaviours. They are having a significant impact on the final conversion rate at both stores and in online shops.
When e.g. showrooming, customers try on clothes at a shop to then use their smartphone to compare prices. If the item is cheaper online, they complete the purchase at home on their tablet or computer.
According to research by the design agency Foolproof, 24% of the shoppers ‘showroomed’ while doing their Christmas shopping. 40% of them ended up buying the product from a competitor.
Many people use their mobiles in stores. While shopping, they spend an average of 15 minutes looking for information or sending pictures.
Mobile USAbiliTY TeSTiNGinternational Mobile Commerce Study (Tablets): Comparing Fashion Web Stores
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Social Commerce is more than just a trend. Many brands are beginning to integrate social into their shopping experience, creating different experiences that intertwine physical with online shopping. C&A shows the number of likes an item received on Facebook on their store hangers, and DIESEL encourages customers to post fitting room pictures on the DIESEL Facebook page. SoloMo (social-local-mobile) is the latest trend to emerge as a major e-commerce opportunity to be exploited, adding the mobile commerce experience to all other shopping experiences.
It would be wrong to interpret these changes as transition from off- to online, as both channels are part of the user’s overall experience.
In order for an e-commerce site to be successful, it must be able to adapt to the user’s behaviour in each channel, creating unique and personal shopping experiences, and defining different functionalities for each of the applications involved.
This is why it is crucial to get to know your customers, to ask them what they need in order to learn how to equip each channel with the most suited user experience.
brands like C&A show the number of likes an item received on Facebook on their store hangers.
Social Commerce is more than just a trend...
Mobile USAbiliTY TeSTiNGinternational Mobile Commerce Study (Tablets): Comparing Fashion Web Stores
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Tablets are the next device to take off
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Mobile USAbiliTY TeSTiNGinternational Mobile Commerce Study (Tablets): Comparing Fashion Web Stores
Tablets
A study by Cisco (Cisco Visual Networking Index: Global Mobile Data Traffic Forecast Update, 2012–2017) on the evolution of mobile devices predicts that in 2017 there will be more mobile devices in use than people on the planet.
Tablets and smartphones will generate the majority of online traffic. Although tablets rank second in terms of internet connections, they will become the fastest way to surf the net in the future.
Source: http://www.businessinsider.com/
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Mobile USAbiliTY TeSTiNGinternational Mobile Commerce Study (Tablets): Comparing Fashion Web Stores
The key to success
Most retailers are still not taking advantage of the shopping potential offered by mobile devices and tablets. Either they are unfamiliar with the role of mobile devices in the shopping process, or they have not optimised their e-commerce sites to create the best and most efficient shopping experience. This often translates into a frustrating experience for their customers. There is a great deal of opportunity for improvement.
Mobile devices are part of an overall user experience. It is not a matter of creating a different experience for each device. The ideal solution would be to create a single experience - a brand experience - that adapts to the device in use.
Most retailers are still not taking advantage of the shopping potential offered by mobile devices and tablets...
The key to success lies in designing to optimise
all the functionalities of these devices and taking advantage of all the opportunities they offer, integrating them into
multi-channel shopping experiences in order to
increase sales.
Mobile USAbiliTY TeSTiNGinternational Mobile Commerce Study (Tablets): Comparing Fashion Web Stores
Few brands have web stores designed to offer a positive
shopping experiences on mobile devices.
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A long way to go
It is surprising to see that so far, very few brands have invested in optimising their online business for all mobile devices such as tablets, whether this is because of how fast these devices have burst on the scene or because of a lack of resources.
it is not unusual to find mobile websites with a difficult to read text due to its size, links which are too small to click with only one finger; sites which are hard to navigate and offer a disorganised content where important information is often not prominently displayed or difficult to find.
Few brands have web store designed to create a positive shopping experience on mobile devices. Generally, their content, forms and payment methods are not mobile ready and are therefore not adapted to the specific requirements of tablet use.
It is also common to find shopping websites, which offer mobile applications, but do not inform their users about them or do not make it easy to download them. This way, users end up browsing a website, which has not been optimised for tablets.
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The fashion industry has the biggest impact on online shoppingFemale users who regularly purchase clothes or accessories online are accustomed to using their smartphones to find information and browsing when they are on the go or have a spare moment while waiting for something.
However, when at home or when having more time to surf, they prefer to use a tablet.
These female users are active in social networks and forums. This way, a satisfied female customer can turn into a brand advocate “goldmine”.
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international Mobile Commerce Study (Tablets)
Fashion Web Stores
16
How did we conduct the study?
*This report is based on the evaluation made at the time of analysis.
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Mobile USAbiliTY TeSTiNGinternational Mobile Commerce Study (Tablets): Comparing Fashion Web Stores
ParticipantsWe invited 800 female users from 4 different countries (USA, UK, Germany, Spain) to take part. All of them purchase fashion items online and are tablet and smartphone users.Each of them performed 3 tasks on an e-commerce website/web store.
Ages: 25 to 45
Regularly purchase fashion items online
Tablet, iPad or Android users
200 users
200 users
Ages: 25 to 45
Regularly purchase fashion items online
Tablet, iPad or Android users
Ages: 25 to 45
Regularly purchase fashion items online
Tablet, iPad or Android users
200 users
Ages: 25 to 45
Regularly purchase fashion items online
Tablet, iPad or Android users
200 users
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Mobile USAbiliTY TeSTiNGinternational Mobile Commerce Study (Tablets): Comparing Fashion Web Stores
Web Stores
19
Mobile USAbiliTY TeSTiNGinternational Mobile Commerce Study (Tablets): Comparing Fashion Web Stores
Countries
COLOMBIA
SLOVAKIA
Mobile USAbiliTY TeSTiNGinternational Mobile Commerce Study (Tablets): Comparing Fashion Web Stores
Task-based Online Remote Test
UserZoom Mobile
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Mobile USAbiliTY TeSTiNGinternational Mobile Commerce Study (Tablets): Comparing Fashion Web Stores
Tasks
buy a black dress for a party, the one you like
the most
Task 1.You like your friend’s
necklace... You want to buy one like it.
Buy a specific necklace
Task 2.Find information
about returns in order to return the dress
Task 3.
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Mobile USAbiliTY TeSTiNGinternational Mobile Commerce Study (Tablets): Comparing Fashion Web Stores
UserZoom Mobile - Mobile Usability Testing
How does it work?
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Mobile USAbiliTY TeSTiNGinternational Mobile Commerce Study (Tablets): Comparing Fashion Web Stores
Results - Task 1Purchase a basic fashion item which can be found in any woman’s wardrobe: a black dress. Other than this, the task was open.
buy a black dress, the one you like the most.
buy a black dress
for a party, the one you like the most.
Task 1.
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Mobile USAbiliTY TeSTiNGinternational Mobile Commerce Study (Tablets): Comparing Fashion Web Stores
Did they succeed?
Not all the users succeeded in making the purchase. The main reason for abandoning the task was the registration process, either because they felt it took too long or because they received an error.
Despite the fact that it is more difficult and awkward to write on a tablet than it is on a computer, most of the brands tested have not adapted their forms, and in some cases, they require the user to register in order to make a purchase.
Site loading time and optimisation for tablets are other problems encountered by the users.
The main reason for abandoning the purchase is the user registration process.
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Mobile USAbiliTY TeSTiNGinternational Mobile Commerce Study (Tablets): Comparing Fashion Web Stores
Task Success Rate - Task 1
Zara
54%
Top Shop
31%
New look
38%
Asos
90%
100
50
0
Springfield
60%
Mango
48%
blanco
31%
Zara
56%
100
50
0
WHbM
53%
bebe
42%
Guess
42%
Kenneth Cole
52%
100
50
0
H&M
70%
S.oliver
64%
eSPRiT
73%
Hallhuber
85%
100
50
0
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Mobile USAbiliTY TeSTiNGinternational Mobile Commerce Study (Tablets): Comparing Fashion Web Stores
Why users did not succeed - Task 1
User Feedback -
“They required me to enter a lot of personal information before reaching the payment detail page.”
“it’s probably easier on a computer, but on the tablet it was very slow. i had to hit the keys on the keypad several times and exit and return.”
“The pages took a long time to load and the images didn’t load. When i tried to enter more information, my keypad covered most of the text.”
“The registration process is very long and is required to make a purchase.”
“They asked me to register.” “i have to register before making a purchase. ”
“i had technical problems when using the guest account. And i couldn’t exit.”
Main reasons for abandoning purchase:
“it was impossible to select the size quickly.”
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being able to achieve what you want to do on a shopping site without difficulty and making shopping a pleasant experience are key factors.
The user experience after browsing a shopping site is very important. if the experience is negative, this may affect brand perception.After completing the task, the users were asked to rate how easy it was.
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Mobile USAbiliTY TeSTiNGinternational Mobile Commerce Study (Tablets): Comparing Fashion Web Stores
Was it easy for you to purchase the dress?Satisfaction on a scale of 1-7
Zara
5,8
Top Shop
5,9
New look
6,3
Asos
6,1
7
6
5
4
3
2
1
0
WHbM
6,2
bebe
6,5
Guess
5,7
Kenneth Cole
6
Springfield
6,3
Mango
6,1
blanco
5,8
Zara
6,2
7
6
5
4
3
2
1
0
7
6
5
4
3
2
1
0
H&M
5,8
S.oliver
5,9
eSPRiT
6
Hallhuber
5,6
7
6
5
4
3
2
1
0
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Mobile USAbiliTY TeSTiNGinternational Mobile Commerce Study (Tablets): Comparing Fashion Web Stores
The users were asked to buy a specific necklace and to find out what it is made of.By means of this task the goal was to measure efficiency when searching for a specific product and to find out how female users behave when searching for an accessory online they have seen in a store or on a friend. In addition, the participants gave feedback on how they deal with information provided on the product page and which preferences they have.
Results - Task 2
You like your friend’s necklace...
You want to buy one like it.
Buy a specific necklace
Tarea 2.
30
Mobile USAbiliTY TeSTiNGinternational Mobile Commerce Study (Tablets): Comparing Fashion Web Stores
Zara
26%
Top Shop
57%
New look
46%
Asos
61%
100
50
0
Springfield
69%
Mango
85%
blanco
39%
Zara
62%
100
50
0
WHbM
82%
bebe
84%
Guess
90%
Kenneth Cole
93%
100
50
0
Task Success Rate - Task 2
H&M
75%
S.oliver
26%
eSPRiT
78%
Hallhuber
9%
100
50
0
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Mobile USAbiliTY TeSTiNGinternational Mobile Commerce Study (Tablets): Comparing Fashion Web Stores
User Feedback -
Did they succeed? - Task 2
“i couldn’t find it. The search engine didn’t work.”
“it’s difficult to use on the tablet.”
“i found the necklace, but not the information about what material it is made of.”
“The description is not very detailed. There isn’t a lot of information about the product.”
“The touch screen keypad doesn’t respond very well.”
“i found the necklace, but no information or images for the product.”
“The filter tab covered up the shop menu and i couldn’t use the filter. The pages loaded very slowly.”
“There was no filter for jewellery or accessories.”
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in addition to the lack of optimisation for tablet use, the participants complained about how difficult it was to access the information they considered important.on some sites the users mentioned that they missed detailed product descriptions.
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Mobile USAbiliTY TeSTiNGinternational Mobile Commerce Study (Tablets): Comparing Fashion Web Stores
The users looked for information on how to return the dress.
The information the customer needs when browsing the site is not always accessible or not in the right place.
Results - Task 3
Find information about returns in order to
return the dress
Tarea 3.
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Mobile USAbiliTY TeSTiNGinternational Mobile Commerce Study (Tablets): Comparing Fashion Web Stores
Task Success Rate - Task 3
Zara
88%
Top Shop
78%
New look
54%
Asos
55%
100
50
0
Springfield
69%
Mango
56%
blanco
36%
Zara
83%
100
50
0
WHbM
94%
bebe
86%
Guess
76%
Kenneth Cole
73%
100
50
0
H&M
75%
S.oliver
79%
eSPRiT
97%
Hallhuber
88%
100
50
0
35
Mobile USAbiliTY TeSTiNGinternational Mobile Commerce Study (Tablets): Comparing Fashion Web Stores
User Feedback -
“it’s not at all easy to find.” “i had to browse the website to find the information.”
“it was difficult to find the information.
“i didn’t get any results when i searched.”
Did they succeed? - Task 3
“Too many stipulations. it’s not simple.”
“The information is vague and not very clear.”
“everything is explained very clearly. There isn’t much text.”
“Too complicated. i had to click a lot.”
ThoughtsWe are not ready for the Multi-Channel Experience. Most of the brands analysed are not optimised to create a positive Multi-Channel User experience. All brands have a lot of opportunity for improvement in this area.
All of them have a lot of opportunity for improvement in this area.
Some web stores are not optimised for tablets. Others offer mobile websites and/or apps, but only for some operating systems, and they do not always inform you that these apps exist when you visit their site.
We aren’t ready for the Multi-Channel experience.
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What we found out during the study...
Mobile optimised Websites
TabletApp
Company Mobile sitesearch function iPhone Android iPad Android
*This report is based on the evaluation made at the time of analysis.
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Mobile USAbiliTY TeSTiNGinternational Mobile Commerce Study (Tablets): Comparing Fashion Web Stores
Net Promoter Score (NPS) by device
49,35% 31,17% 19,48%
51,39% 29,17% 19,44%
iPad
Android
NPS -30%
NPS -32%
22,06% 43,38% 34,56%
37,5% 34,38% 28,13%
iPad
NPS -9%
NPS 13%
Android
iPad NPS -4%37,84% 28,38% 33,78%
22,03% 38,14% 39,83% NPS 18%Android
24,65% 33,1% 42,25% iPad NPS 18%
24,59% 34,43% 40,98% NPS 16%Android
User Preferences and User Satisfaction
User satisfaction (NPS) for iPad or Android is different in each country. Users in the USA and UK show a preference for iPad. However, in Spain they prefer Android and in Germany they seem to have no preference.
•NPSisametricformeasuringusersatisfaction.Itiscalculatedasthedifferencebetweenbrandpromoters and detractors.
What happens if a website is mobile optimised?Although people in the USA and UK prefer the iPad, the study showed that if brands offer an application optimised for Android devices, there is an increase in the NPS for Android, and the overall NPS for the brand itself improves.
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Unoptimized Website
Global NPS 2% NPS iPad 0%
Website optimized for Android
NPS 10%
Unoptimized Website
global NPS 18% NPS iPad 16%
NPS 21%
Website optimized for Android
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What do the highest rated shopping sites have in common?
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Mobile USAbiliTY TeSTiNGinternational Mobile Commerce Study (Tablets): Comparing Fashion Web Stores
User Preferences and User SatisfactionNet Promoter Score (NPS) per brand
33,33% 22,92% 43,75% NPS 10%
NPS 29%38,78%16,33% 44,9%
NPS 26%20% 34% 46%
NPS 16%42%26% 32%
NPS 22%24% 46%30%
24,49% 40,82% 34,69% NPS 10%
19,61% 43,14% 37,25% NPS 18%
NPS 19%43,31%34,62%23,08%
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Mobile USAbiliTY TeSTiNGinternational Mobile Commerce Study (Tablets): Comparing Fashion Web Stores
User Preferences and User SatisfactionNet Promoter Score (NPS) per brand
*Asos: The NPS score for 25-30 year olds was 29%.*Hallhuber: The reason why the NPS is so low could be due to the higher prices of Hallhuber products compared to the other brands. NPS -61%
NPS 0%42,22%28,89% 28,89%
NPS -8%*30%38% 32%
NPS -16%34% 48% 18%
72,73% 15,15% 12,12% NPS -61%*
38,46% 43,59% 17,95% NPS -21%
51,35% 32,43% 16,22% NPS -35%
NPS -13%42,5% 30%27,5%
NPS 2%32% 34%34%
Users do not like to register in order to make a purchase.
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44
NPS 26%
What do the highest rated shopping websites have in common?Registration for making a purchase is not required. The web shops that were rated best do not require you to register in order to make a purchase, or registration is optional and/or they offer the option of purchasing as a guest.
NPS 22% NPS 29%
NPS 19%
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even when the success rate for task 1 (purchase a black dress) - is higher, registration affects user satisfaction.
On Zara UK, 43% of users commented that the site requested too much information,
compared to 13% for the other websites.
Having to register is the main reason for abandoning the purchase.
69%
31%NPS 29%
55%45%
NPS -16%
Task Success Rate -Task 1
The task success rate with regards to purchasing the black dress is higher for ZARA UK than for Topshop. Nevertheless, ZARA UK users have a lower satisfaction rate than Topshop users.
USASpain UKGermany 46
Most users prefer to choose whether to register or not.
I don’t mind
It keeps me from purchasing
I prefer to choose whether I register or not
It’s ok, because my details will be saved for my next purchase
6%
4%
7%
11%
10%
16%
8%
16%
66%
68%
65%
62%
20%
20%
11%
10%
47
Mobile USAbiliTY TeSTiNGinternational Mobile Commerce Study (Tablets): Comparing Fashion Web Stores
information that is important to the customer Key information about the purchase is important to the customer. It has an influence on brand perception and customer satisfaction.
Websites are ranked higher in terms of brand perception, if this information is more accessible during the shopping process.
69%
31%NPSglobal10%
Relevant information in page footer
Task Success Rate -Task 3
NPS 7%
even when users succeeded in completing the tasks, their NPS went down in comparison with the overall rating.
Purchase information accessible during the shopping process
Topshop´s value does not decrease and the general
NPS stays the same
NPS 29%
78%
22%
NPSglobal 29%
Task Success Rate -Task 3
48
Mobile USAbiliTY TeSTiNGinternational Mobile Commerce Study (Tablets): Comparing Fashion Web Stores
What do users value about a product page?
Detailed product information
A structured, not overloaded site
High quality pictures
Easy to select sizes and products
If the product is displayed on a model
Recommendations on how to combine products
Easy and fast payment method e.g. PayPal
Zooming in on products
Not enough pictures or product is not being displayed
The font is too small
Missing information
The product is not worn by a model
Site is not structured and payment process is
too complicated
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“Close look of the product, you can see the composition and how to wash it”
“The product can be clearly seen. it was also very well organised”.
56% 55%
47% 35%
58% 53%
50% 42%
Product pages, which were rated best by the users
50
Product pages, which were rated best by the users
“i like the zoom option” “Clear, detailed and easy to find information”
56% 56%
53% 36%
59,5%
52,5%
55%
33%
51
Mobile USAbiliTY TeSTiNGinternational Mobile Commerce Study (Tablets): Comparing Fashion Web Stores
What do users like?
“A clear and elegant design”
“Visible shipping information” “Shipping details are easily understood, it has icons, pictures and information”
“Clear, tidy and elegant”
“it gives outfit combination possibilities, it´s clear, concise and tidy”.
“i like the additional product information and customer comments”.
“The article information was there. i didn´t have to scroll down or open a new window”.
“i like to easily go from one category to another”
Find information about returnsbuy a black dress buy a specific necklace
45%
75,5%
32,5%
Use the search feature
100
80
60
40
20
0
23,5%
51,5%
23,25%
Use the search feature
100
80
60
40
20
0
72,5%
91,25%
28,25%
Use the search feature
100
80
60
40
20
0
36,25%
70,75%
21,5%
Use the search feature
100
80
60
40
20
0
52
Especially on the Blanco website, which has no search function, users complained that they could not find it.
is the search function important for tablets?Users do use the search function on their tablets.
53
Mobile USAbiliTY TeSTiNGinternational Mobile Commerce Study (Tablets): Comparing Fashion Web Stores
Payment MethodDespite having more time available when using a tablet, it is more difficult to write on a tablet because of its device characteristics. That’s why the majority of the users value a fast payment process.
89% of the users rated a fast payment system as important for tablets.
NPS 22%
NPS 19%What bothers them?one user complained that it was bad not being able to see the total amount until the end.
What do they find valuable?
Most users prefer and value a fast payment method like PayPal.
54
When making a purchase on a tablet, is it important for you that the web store offers a quick payment method?
Mobile USAbiliTY TeSTiNGinternational Mobile Commerce Study (Tablets): Comparing Fashion Web Stores
I don’t mind
No
Yes
Germany
95%
Spain
91%
UK
86%
USA
84%
55
Mobile USAbiliTY TeSTiNGinternational Mobile Commerce Study (Tablets): Comparing Fashion Web Stores
USASpain UKGermany
Payment MethodThe users agree that it is important to have a fast and secure way to pay.
PayPal is the preferred payment method in all 4 countries.
The older the users, the more their
preference for PayPal decreases (USA). Teenagers prefer
PayPal.
11%
16%
7%
22%
I like to save my payment details, so
I don’t need to enter them each time
I prefer to enter my payment details each time I visit a shopping
site to make a new purchase
20%
25%
33%
33%
PayPal
65%
59%
60%
45%
56
What do you prefer?
Most users prefer a mobile website adapted to all devices if it works well.
MobileWebApp vs.
Mobile Web
App
Germany
43%
57%52%
48%
Spain
32%
68%
UK
31%
69%
USA
App or mobile web: what to offer?
Mobile USAbiliTY TeSTiNGinternational Mobile Commerce Study (Tablets): Comparing Fashion Web Stores
57
Do users download an app?When asked if they would download the web store app, the users responded:
1. If they use it a lot YeS
2. If they like the mobile web No
3. If they shop a lot on this shopping site and trust the site YeS
Some users believe that the app doesn’t work as well as the website and uses up more battery power than the mobile web. Others commented that they do not like it when their tablet screen is full of icons.
USA SpainUK Germany
27%24%
14%
21%
NoYes
30%
22%
45%
38%
It depends
43%
54%
40% 41%
Mobile Testing Made Easy
UserZoom UK
50a Alderley RoadWilmslow, Cheshire SK9 1NT
Fon: + 44 (0) 1625 525 650Mobile: + 44 (0) 7900 472 920Contact: Arthur [email protected]
@userzoom_UK
UserZoom USA
Sunnyvale (CA) USA440 N. Wolfe Rd. Sunnyvale, CA 94085
Fon: +1 (866) 599 1550Contact: Alfonso de la [email protected]
@UserZoom
UserZoom Germany
München (De)Glückstraße 280333 München
Fon: +49 89 41 41 42 45-0Contact: Jakob [email protected]
@userzoom_DE
UserZoom Spain
bARCeloNAAv. Diagonal 618 3º D08030 barcelona, SpainTelf: +34 93 414 7554
MADRiDGran Vía 62 7º izqda. 28013 Madrid
Fon: +34 915 426 252Contact: Sara ló[email protected]
@xperience_UZ
www.userzoom.co.ukwww.linkedin.com/company/userzoom
Team
Coordination and report: Dolors Pou Data collection and analysis: UserZoom UK: Jenna CosquieriUserZoom Germany: Nina Beck UserZoom USA: Sneha KannegantiUserZoom Spain: Dolors Pouediting translation: Jen Kirschniok
Graphic Design: Rocío Carrasco
Sponsor:
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