Upload
addictive
View
1.282
Download
3
Embed Size (px)
DESCRIPTION
the deck we shared at the Ogilvy Mobile day in London today
Citation preview
Mobile, loyalty & advocacy
Simon AndrewsFounder – addictive
Fixed phone?
The mobile web opens up new situationsfor business to connect with their customers
Fixed web?
Loyalty?
Advocacy?
People are in control
Old CRM• Opt in/ opt out• Direct Mail• a/b split• Mail everyone• Buy everything• .01% clickthrough
• Suspects/Prospects
• Brand in control
Old CRM• Opt in/ opt out• Direct Mail• a/b split• Mail everyone• Buy everything• .01% clickthrough
• Suspects/Prospects
• Brand in control
New Dialogue• Facebook Like• Twitter follow• RSS• App
• “Friends”• People in control
http://www.flickr.com/photos/mcazadi/2388418126/
Turning Strangers into Friends
Turning Friends into Family
Strangers
Acquaintances
Friends
Family
Mobile is social
Social is mobile
“Today around 37% of active users use Twitter on their phones. More than most other web services, but that should be 100%. There should be people using Twitter only on mobile, eventually. Twitter is built for mobile”
Evan Williams – CEO Twitter
Mobile gives us context
Precise Targeting is feasible
Men 18 – 24 & In Central London (postcodes W1, WC1, W2)& Between 9am and 4pm Monday to Saturday& Who have searched for sports content in last 28 days& And have a iPhone 3gs or Android phone
http://www.flickr.com/photos/myklroventine/3283063477/
http://www.dandad.org/awards08/entry.asp?entry_id=18031
Branded games work
Branded games work
10million downloadsTop game in 57 countries
Utility works
Tesco Wine utility
Amazon adds utility
Branded utility works
But must be thought through
Starbucks – payment & loyalty mechanism
Smart retailers are reengineering their
business
Opening up new opportunities
Couponing is still nascent
Things to think about
How do you earn a place here?
How can you use existing platforms?
Or should you clone one?
How do we reframe SMS as a dialogue?
How do we use advocacy
Connecting barcodes with reviews or green
credentials?
How do you
• Get introduced?• Join the conversation?• Learn about people?• Make the dialogue more
interesting?• Turn strangers into Friends and
Families?
addictive ideas
Solving Businessproblems
by Solving Customerproblems
Focused on mobileSupported by other digital channels
Mary Meeker – Morgan Stanley – April 2010
“Rapid Ramp of Mobile Internet usage will be a boon
to consumers &some companies will likely win
big (potentially very big)while many will wonder what
just happened”
Sign up for Mobile Fix
www.addictivemobile.com
@addictivemobile