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Agenda
• Research project background• Common like and dislikes• Ideal scenarios for mobile learning technology• Microlearning• How to ensure continued engagement• Summary
Clear usage patterns
• Early mornings, late afternoon, evening• Random periods throughout the day• Short session times (3 minutes or less)• Spikes following notifications
Likes
Short, bite size knowledge packages
Relevant and useful information
Video
Transcripts so I’m not forced to use audio
Variety of form factors
The fun element – points and awards for achievements
The competitive element - leaderboards
New content notifications
Likes and dislikesDislikes
Lengthy content modules, eLearning on a phone
Telling me what I already know
Fiddly (over interactive) content
Text that is hard to read
Overly complex navigation
Too many notifications
Notifications in the middle of the night
Learning Information and knowledge people need to know in their heads
Performance support Information people need to have at their fingertips to help them do their jobs better
ScenariosSpaced learning and spaced recallAddressing the forgetting curveAugmenting formal training
Instant access at the point of needSearch and categorisation
Improving knowledge retention
During the learning events, memory for information is strengthened
As soon as the learning events end, forgetting begins
Forgetting curveW. Thalheimer, Boston Work Learning Research Inc
20
40
60
80
100
Learning curve
Bite sized nuggets developed and deliveredto mobile devices as part of a blended learning programme
Scenarios
ComplianceTraining
Point in time learning Spaced learningInductionTraining
Business Change
ManagementTraining
• More than bite-size content served from an LMS
• It sees content delivered in short bursts, typically 1-5 minutes in duration
• Uses spaced learning and spaced retrieval techniques to help embed knowledge in long term memory
• It adapts continuously to an individual's training needs based on their current level of knowledge in a given domain
• Well suited to both long term knowledge retention AND performance improvement
Microlearning
Benefits to the organisation
Can improve workforce performance
Cheaper to build
Easier to update
Shorter development cycles
Wider application
Meets millennial expectations
What are the benefits?
Benefits to the individual
More appealing than click-through eLearning
Can increase voluntary participation in learning
Accessible anywhere – on all device types
Requires less time away from work
Available at the time of need (JIT)
Personalised for maximum benefit
Make it relevant
• Build personalised, adaptive learning programmes• Give people what they need to know• Avoid unnecessary information• Avoid telling people what they already know• Move beyond the classic one size fits all style of training
• Becomes possible with focussed, granular content• Requires a dynamic delivery platform
Make it shine
• UX is everything• App UX
• Navigation• Familiar gestures• Ease of use
• Content UX
• Expectations are higher than ever today• App and content UI/UX critical to get right
Make it fun
• Three types of gamification:
1. Simulation (e.g. pilot training simulators)2. Game-based learning (i.e. video-type game)3. Game mechanics (points, awards, levelling up, leaderboards)
• Microlearning lends itself to gamification techniques• Reward people for proving their expertise • Challenge and motivate people to move up leader boards• Be seen as champions or experts in particular areas
Make it collaborative
• Enable connections:• Do you have a question about the latest micro-asset? • Something you don't understand? • Who else has completed it recently? • Who can I ask?
• Have you just reached an expert level having completed a microlearning programme with flying colours?
• Then why not become a champion, be ready to help others undergoing the same training programme to master the same skills - and perhaps get rewarded for doing so
• Did you find the latest content useful? • Like it• Share / recommend it