Mitel Simply CommunicatingMitel Freedom Architecture

Lisa DolphinPropositions Marketing Manager

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Freedom is…

A Single Cloud-Ready Software Stream

An In-Office Experience ….. Anywhere

Freedom from Walled Garden Architectures

Freedom of Commercial Offerings

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Freedom is

Call Control

Video Conferencing

Presence

Audio / Web / Video Conferencing

Messaging

Contact Centre

Call Recording

IP Network

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Freedom Architecture

Web Services

Infrastructure

Mobile Gateway

MitelMitelFreedomFreedom VDI

B U S I N E S S A P P L I C A T I O N S O F T W A R E B U S I N E S S A P P L I C A T I O N S O F T W A R E

ERP eMail CRM

E N T E R P R I S E , I D E N T I T Y & S E C U R I T Y M A N A G E M E N TE N T E R P R I S E , I D E N T I T Y & S E C U R I T Y M A N A G E M E N T

V I R T U A L I S A T I O NV I R T U A L I S A T I O N

ANY NETWORK, ANY INFRASTRUCTURE, ANY PLATFORMANY NETWORK, ANY INFRASTRUCTURE, ANY PLATFORM

EN

D U

SE

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ND

US

ER

I T

M

A N

A G

E R

I T

M

A N

A G

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IN-OFFICE EXPERIENCE, ANYWHERE, ON ANY DEVICEIN-OFFICE EXPERIENCE, ANYWHERE, ON ANY DEVICE

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Desk WorkerDesk Worker TeleworkerTeleworker Mobile WorkerMobile Worker

End User RequirementsEnd User Requirements

Always Reachable/Availability Status

Device Independence

In-Office Experience Regardless of Location

Single Identity - One Number, One Voice Mail Box

Fixed Mobile Convergence

In-office mobility

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End User Mitel SolutionsEnd User Mitel Solutions

ACCOUNTANT

Desk WorkerDesk Worker TeleworkerTeleworker Mobile WorkerMobile Worker

End User Mitel SolutionsEnd User Mitel Solutions

SALESCIOTELEWORKER

Unified Communicator Advanced Softphone

Teleworker Solution

Audio & Web Conferencing

Dynamic Extension

Unified Communicator Advanced / Unified Communicator Express

Unified Communicator Mobile

Unified Communicator Advanced Web and Mobile Portals

BlackBerry MVS Integration

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Day in the Life of Michelle: SalesThe ability to work any time, anywhere,

on any device … that’s Michelle’s idea of freedom.

At the end of the day, UCA uses the time of

day to change her Dynamic Status to

“Gone for the day” so all work calls go to

voice mail.

Heads back to her home office. Mitel UCA changes her Dynamic

Status to “Mobile” based on Bluetooth in

car.

UCA Mobile indicates that she has messages waiting

in her single voicemail box. Uses Visual Voice

Mail to see who called and clicks to listen.

Places a call to her admin using 4

digit dialing

Arrives home. As she sits down at her desk, Michelle

pulls the call to her teleworker desk phone without disrupting the

conversation.

Makes UCA video call into RFP team. They share files using UCA secure file transfer and use AWC web collaboration to jointly edit the document

Arrives at the office for the weekly sales meeting. Based on her calendar, Mitel UCA changes her Dynamic Status to “In a Meeting” and routes all calls to voices mail

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Freedom – Dynamic Extension Multiple Devices and Seamless Hand-off

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Freedom - Consistent application delivery

Dynamic Status

Corporate Directory

Visual Voicemail

Point to Point Video Conferencing

OCS / Sametime Federation

Outlook Integration

Secure Instant Messaging

Knowledge Management

Softphone

Unified Communicator Advanced

Mitel IP Telephone

Unified Communicator for Mobile Devices

Mitel 5550 Operators Console

Customer Service

General BusinessEmployees XYZ

Product Expert

Marketing Managers

TechnicalStaff

ITManagers

XYZ Company Federated

ACME CompanyFederated

Public IMConnected

ProductManagers

ACME Product Expert

AOL Yahoo Messenger

Windows Live Messenger

ACME Product Expert

Contact Centre Agent

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Seamless user experience • Single identity for inbound & outbound calls• Access to corporate directory• Mitel features integrated into client• Presence and availability• GSM or WiFi connectivity

Security and compliance• Government Security Authority Certification (CESG) • Business continuity on any Wi-Fi hot spot

Use Dynamic Status to manage calls• By scheduling• By calendar• By GPS location• By manual selection

Cost control • Move calls between telephones• Minimise cost using Mitel least cost routing

Freedom – Mitel & BlackBerryMCD and MVS integration

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PBX Integration

UC Integration

All Mobiles iPhoneBlackBerry

Dynamic Extension

UCA Mobilefor BlackBerry

Nokia WM

UCA Mobile Portal

Android

UCA Mobile Portal

UCA Mobile for Android

UCA Mobile Portal

SupportsSupports “Bring Your Own Phone” “Bring Your Own Phone”

BlackBerry MVS Integration

MobileIntegration UC MobileUC Mobile

Dynamic ExtensionDynamic Extension Dynamic ExtensionDynamic Extension Dynamic Extension

UCA Mobile Portal

Borderless Communications - Regardless of Device

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Freedom - Reducing Complexity

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Reducing complexity – The cost of support

Source: VMware Fortune 100 Customers

42%Infrastructure Maintenance

30%Application

Maintenance

23%Application Investment

5%Infrastructure Investment

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Consolidation of voice and non-voice applications

Capital cost savings due to a reduction in server hardware and real estate

Operational cost savings due to reduction in power and server provisioning costs

Efficiencies in data centre management such as time savings for provisioning servers and disaster recovery

Reducing complexity - Now you can virtualise voice

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Moving to VMware

Reduced capital outlay

Reduced support cost

Reduced power consumption

Reduced space requirements

Complete separation of applications

Rapid Provisioning for new sites

Data centre deployment model

High Availability / Disaster Recovery

Simplified management & fault finding

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VMWare and Mitel: Mitel Applications as a ‘Virtual Appliance’

Mitel, Winner of the Global Technology Innovator Award. VMWare Partner Exchange 2010

vMCD Mitel Communications Director

vMAS Unified Messaging Unified Communicator Audio, Video and Web conferencing Customer Service Manager

vMBG Mitel Border Gateway Secure Call Recording

vCCS Contact Centre Business Edition Contact Centre Enterprise Edition

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Benefits

INFRASTRUCTURE COST PER APP

Before VMwareBefore VMware After VMwareAfter VMware

WORKLOADS PER ADMIN

Before VMwareBefore VMware After VMwareAfter VMware

Source: VMware Customer

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Reduction in server hardware and real estate

“….. virtualization has enabled us to reduce the number of servers from a total of 60 to a phenomenal three servers, resulting in massive cost-savings”

“….. the reduction in server count is already saving us 40-45% on the electrical bill…we are expecting the savings to rise to a massive 60% now virtualisation has expanded to voice ”

- Rob Neal, Ashford Borough Council

www.mitel.tv/index.php?pageid=149&masterid=72&language=EN&region=EMEA

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Channel Business Transformation

TDM VoIP Application Centric

Deployment Telecom Closet Data Closet Data Center / Cloud / Virtualised

Typical Packaging Hardware Hardware and Software

Software and SaaS*

Typical Network Locally Wired Company LAN/WAN

The Net

Scope and Customer Value

Telephony ProductFeatures

Communications Application

Solution – Business Transformation

Licensing Pay for Hardware Pay for Software Pay for SoftwarePay for use

End Points Analog and Digital sets

VoIP sets and soft clients

Open devices and clients

Route to Market Telecom Reseller Voice and Data VAR

Solutions integrator

*Software as a Service

1990’s 2000’s

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A Single Cloud-Based Software Stream

An In-Office Experience Anywhere

Freedom From Walled Garden Architectures

Freedom of Commercial Offerings