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IT Admins are responding to incidents on a day-to-day basis, but management wants to shift to service monitoring. The biggest mismatch there is the maturity level and misconception that technology will fix the GAP. We know that’s not true! Walter Eikenboom shows you how to get from component monitoring to LOB application monitoring with Microsoft System Center 2012 - Operations Manager SP1 and changing the operational paradigm to a private cloud service connecting System Center Orchestrator and System Center Service Manager 2012, creating processes to get your infrastructure to a private cloud. All set and sleep tight!
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Stop following incidents
Register and analyze
Describe your tasks
step by step
Make it part of your DNA
• If you know what you did the last month you can see where you need to invest to
make you life easier.
• when incident control you life within IT you need to step back and start
prioritizing.
• Fixing incidents is only one step in the solution, creating knowledge of the stuff
you learned is the second.
• Analyzing you daily and weekly task so you can automate your top 10 task by creating
time for the really cool project you never had time to do before!
• If you run into repetitive tasks, not only in the incident process, start the cycle over and
over again.
Take your time to
Automate
Every incident is really
important
Almost no first or
second tier incident
fixes
Knowledge is knowing who knows
Run from incident to
incident
Need a clone of the IT Admin
Automateand promoteremediation
steps
No time for infrastructure improvement
projects
After an IT service has been successfully deployed, ensuring that it operates to meet business needs and
expectations becomes the top priority. This is the focus of the Operate Phase, which depends on four primary
endeavors:
Facilitate your IT admins with time and knowledge to change the operation and start automating!!
Don’t let the process work you, let the process work for you!
Use System Center 2012 SP1 capabilities to leverage your ambition
People Process Technology
Virtual Machine Manager
Operations Manager
Configuration Manager
Data Protection Manager
X X
Co
nsi
sten
t U
X(C
onso
le, W
eb
, Share
Po
int, e
tc.)
• Performance
event
• Exception event
Detect
• Isolate tier
• Assign owner
Triage• System state
• Event details
Diagnose
supporting countries.
• http://www.microsoft.com/en-us/server-cloud/system-center/global-service-monitor.aspx
• http://technet.microsoft.com/library/jj860368.aspx
• http://systemcenterdynamics.wordpress.com/2012/07/16/global-service-monitor-on-opsmgr-2012/
3rd Party
Management
Tools
Service Catalog Templates
Workflows
CMDB
Wo
rk I
tem
s
Co
nfi
gu
rati
on
Item
s
Kn
ow
led
ge
Reporting and data warehouse
Self Service
Standardization
Automation
EmailMobile Portal
Service manager service delivery
Active Directory
Service
Manager
Configuration
Manager
Virtual
Machine
Manager
Operations
Manager
Active
Directory
Co
nn
ect
or
Co
nn
ecto
r
ExchangeConnector
SharePoint
Service manager integration
Operations Manager
Service Manager
Configuration Manager
DW Staging & Config DW Repository DW Data Mart
OM DW Data Mart
CM DW Data Mart SQL Reporting Services
DW Analysis Services
OM CI Connector
CM C
onn
ecto
r
Transform
Extract SM
Extract DW
Load
Process
Warnings
EventsAlerts
PROACTIVE AND REACTIVE
OPERATIONSRELEASE MANAGEMENTSERVICE-LEVEL AGREEMENTS
Automation to drive business needs
Drive a consistent service-
delivery experience
Embed support rules and
measurements into the
workflow and activities for
work items
Ensure changes to the
organization are effectively
managed and released to
minimize the impact and
duration of the disruption to
normal business
Streamline IT operational
processes and activities
Consistent delivery
Greater productivity
Support compliance
Facilitate the rapid
remediation of errors related
to IT assets and enable
dynamic self-healing
infrastructure, applications,
and services
Automation Concepts
Activities
Intelligent tasks that perform defined actions
Runbooks
System-level workflows that execute a series of linked activities
Databus
Used to publish and consume information as a runbook executes
Standard Activities
A rich set of out-of-box activities
Invoke Web
Services
Compare
Values
Send e-mail
Query
Database
Run .Net
Script
Get Server ID
from DPM
Get Data
Sources
Create Recovery
PointCreate
Incident
Create
CheckpointStart Maint
Mode
Shut Down
VM
E-mail on
errorUpdate on
success
Return Data Check
Schedule
Service
Manager
Configuration
Manager
Virtual
Machine
Manager
Service
Manager
Orchestrator
Co
nn
ect
or
Orchestrator integration
Operations
ManagerService
Manager Data
Warehouse
Exchange
Active
Directory
Third party
mgmt tools
Make it a process
Monitor
AnalyzeAutomate
Stop following incidents
Register and analyze
Describe your tasks
step by step
Make it part of your DNA
• If you know what you did the last month you can see where you need to invest to
make you life easier.
• when incident control you life within IT you need to step back and start
prioritizing.
• Fixing incidents is only one step in the solution, creating knowledge of the stuff
you learned is the second.
• Analyzing you daily and weekly task so you can automate your top 10 task by creating
time for the really cool project you never had time to do before!
• If you run into repetitive tasks, not only in the incident process, start the cycle over and
over again.
Take your time to
Automate
