Missing Link Between SharePoint and the End User Community

The Missing Link Between SharePoint and the End User Community

By Mark Miller

Founder and EditorEndUserSharePoint.com

SharePoint EvangelistGlobal360

Welcome

Mark Miller, Founder and Editor

3 Copywrite 2009-2010 EndUserSharePoint.com

I am not a Geek


I live in New York City.


EndUserSharepoint.com

Community of SharePoint Authors• 1,600 articles• 11,000 comments• 50,000 page views a week• 13,500 newsletter subscribers


SharePoint Evangelist


What is the agenda for the next hour?

Examine Existing SharePoint Knowledge


What’s Missing: The Sweet Spot


Take Aways and Resources


Q&A

Examine Existing State of Affairs

Frustrating Scenarios


Phone Your Credit Card Company

Automated Message:Please enter your 16 digit

account number, followed by the # sign.

5 seconds later

Hi. This is Bob.May I have your 16 digit account number, please.


First Visit to a Doctor’s Office


Paper Work for a New Home Loan


SharePoint Can Help: Store Process Display


Store: Lists and Libraries


Process: Workflow


Display: Web Parts


Enhancements are Even Better


Easy Tabs


Graphs and Charts


jQuery Solutions


Q&A

What’s Missing: The Sweet Spot

Investigate the REAL Business Processes

“40% of workers ignore company rules because they have developed better ways to get work done.”


Workflow

Loan Application is in SharePoint

Processor reviews loan

Underwriter reviews loan

Book Loan

Notify Customer

Approved?

Rejected?

Manual Tasks: Review docs in file

Call client for add’l info Prepare Good Faith Estimate

Underwrite loan Prepare loan for closing


The REAL Process: Information is in Different Places

Loan Servicing

Loan Management

Customer Service

HR

Finance

Audit


The REAL Process: Changes on the Fly

Loan Application is in SharePoint

Processor reviews loan

Underwriter reviews loan

Book Loan

Notify Customer

Approved?

Rejected?

Loan Application is scanned and

indexed

Capture Docs?

Other Docs?

Reroute Loans?

Customer Account Info

Manual Tasks: Review docs in file

Call client for add’l info Prepare Good Faith Estimate

Underwrite loan Prepare loan for closing

What is happening in my dept?

Automate Tasks?


http://www.sizzledcore.com/wp-content/uploads/2008/12/ie8-icon-149x150.png

http://www.sizzledcore.com/wp-content/uploads/2008/12/ie8-icon-149x150.png

Key Concept

“SharePoint is best for procedures. It is not ideal for process adaptability.”

Derek MiersFinding the Sweet Spot


Q&A

Demo

Q&A

Six Guaranteed Ways to Kill Productivity

Repetitious Work


Missing/Incomplete Information


Dated Processes or Procedures


Low Morale


Rework/Poor Quality Work


Lack of Expertise


Q&A

Take Aways

Resources on BPM


BPM Primer by Colin Teubner


Finding the Sweet Spot by Derek Miers


Free eBookKill the Things That Kill Productivity


Q&A

Thank You

By Mark Miller

Founder and EditorEndUserSharePoint.com

SharePoint EvangelistGlobal360

Technology

Missing Link Between SharePoint and the End User Community