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Miritec - your reliable contractor for CRM development, call center configuration, process automatization

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Miritec is a software development company with more than 8 years of experience in web development and strong expertise in Digital Marketing, E-commerce and enterprise solutions. We created: • National promotional campaigns for Coca-Cola and Ferrero; • Forex trade exchange platform ("Alfa-Bank"); • Call-center for one of the biggest telecom provider in Ukraine (“E- Com”); • Powerful ecommerce system, integrated with CRM and accounting (“Bukva” chain stores); • Electronic data interchange (“Metro”); • Mail- and sms-gates (“MailMate, http://www.miritec.com/en/saas”). Take a look at our portfolio - http://www.miritec.com/en/portfolio and contact me in case you need a reliable contractor.

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Page 1: Miritec - your reliable contractor for CRM development, call center configuration, process automatization

YOUR RELIABLE PARTNER

FOR SOFTWARE DEVELOPMENT

[email protected]

Page 2: Miritec - your reliable contractor for CRM development, call center configuration, process automatization

WE CAN DO

WEBSITES

Web portalsOnline storesCorporate websitesBlogsPromo websites

SOFTWARE DEVELOPMENT

CRMBilling systemsCorporate IntranetHelpdesk systemsWWorkflow systemsetc.

HOSTING SERVICES

SERVERS AND DATA STORAGE SYSTEM

IT CONSULTING

WWW.MIRITEC.COM

Page 3: Miritec - your reliable contractor for CRM development, call center configuration, process automatization

OUR CLIENTS

MailMate SMSmate

FMCG

FOREX

TELECOMMUNICATIONS

TOURING

SAAS

WWW.MIRITEC.COM

Page 4: Miritec - your reliable contractor for CRM development, call center configuration, process automatization

ELECTRONIC DATA INTERCHANGE EXITE

«ECOM»

Business Goals:

► Automation of chain work «Manufacturer — Supplier — Retailer».

► Capability to interchange automaticallly by documents between retail chains and suppliers.

► Complete exclusion of manual data input from out SCM processes.processes.

► Improving the efficiency of the entire supply chain of which implementation of «GS1 International standart».

► Cost savings (phone calls, consumables etc.) throughout the supply chain — tranfer purchase order, recieving order confirmation, receiving confirmation of delivery etc.

► Acceleration of goods acceptance. Reduction of the time expences on correcting errors in accounts, orders and other basic expences on correcting errors in accounts, orders and other basic documents.

EXITE is used by:

► «МETRO»► «Perekrestok»► «Roshen»► «MAGNIT» and others.

EXITE in numbers

>80trading platforms connected to the system

>5000suppliers operating with system

>10000documents sent per daydocuments sent per day

WWW.MIRITEC.COM

Page 5: Miritec - your reliable contractor for CRM development, call center configuration, process automatization

CALLCENTER

«ECOM» Business goals:

► Improving direct sales.

► Improving client-service.

► Collection and analysis of statistics for Development of new services and products.

WWW.MIRITEC.COM

Page 6: Miritec - your reliable contractor for CRM development, call center configuration, process automatization

CALLCENTER

CHAIN OF STORES LAST MINUTE TRAVEL OFFER

Business goals:

► Increasing the number of handled and serviced calls.

► Improving customer service.

► Work quality control of operators (talks record, statistics).

WWW.MIRITEC.COM

Page 7: Miritec - your reliable contractor for CRM development, call center configuration, process automatization

ONLINE TRAVEL AGENCY MANAGEMENT SYSTEM SAAS CRM TURMATE

MIRITEC Business goals:

► Minimization of time and costs for implementing CRM in the organization.

► SAAS solution to automate business processes of the travel agency.

► Clients accounting and management.

►► Control of sales managers work.

► Report generation.

Miritec in numbers

>2000users

WWW.MIRITEC.COM

Page 8: Miritec - your reliable contractor for CRM development, call center configuration, process automatization

CRM SYSTEM FOR TELECOMMUNICATIONS OPERATOR

COSMONOVA ISP

Buisness goals:

► Database account of subscibers / contractors.

► Creation and accounting of payment documents.

► Database maintenance of network devices.

► Integration with VoIP («Asterisk»).

Cosmonova ISP in numbers

>50officers

>2000clients

WWW.MIRITEC.COM

Page 9: Miritec - your reliable contractor for CRM development, call center configuration, process automatization

CRMCONSUMER RELATIONSHIP MANAGEMENT

«ECOM»

Business goals:

► Сentralized information storage (knowledge base).

► Collection and analysis of information about the client.

► Integration with Call-center, helpdesk and EDI platform.

E-COM in numbers

>40officers

>80trade network

>5000supplierssuppliers

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Page 10: Miritec - your reliable contractor for CRM development, call center configuration, process automatization

INTRANETPORTAL DEVELOPMENT

PRJSC SKS BUKVA Business Goals:

► Interface for e-mail account management.

► Single database of empoyees.

► Integration of surveillance system for office and trading platforms.

► Integration of electronic document management system.

►► Integration of Helpdesk system.

WWW.MIRITEC.COM

Page 11: Miritec - your reliable contractor for CRM development, call center configuration, process automatization

TECHNOLOGIES AND EXPERIENCE

PROGRAMMING LANGUAGES

PHPJavaС#JavaScriptHtml5Html5ASP.NETPyton

HARDWAREСertified equipment from Hewlett-Packard, Cisco, D-Link

SECURITY MECHANISMSSSLEncrypted LVMMD5/SHA/DES for personal data

DDOS PREVENTION MECHANISMS Rate-limit controlACLBlackhole

Cloud technologies

Data Center

Construction of Scalable and Distributed Systems

PROTECTION AGAINST XSSATTACKS

WWW.MIRITEC.COM

Page 12: Miritec - your reliable contractor for CRM development, call center configuration, process automatization

CONTACTS

MARINA LOPYROVA

Tel. +15163211711

[email protected]

Skypemarina_l80marina_l80

WWW.MIRITEC.COM