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Avaya Microsoft Lync Integrationfor IP Office
Enterprise BranchSME
Mid-Market
Services
IP Office & Applications
© 2011 Avaya Inc. All rights reserved. 2
Avaya Microsoft Lync Integration for IP OfficeTarget Customers
SME and Mid-Market customers who wish to leverage existing investments in Microsoft Lync client while looking to Avaya for high quality voice communications
Greenfield customers who are looking for an alternative option to the Microsoft PBX strategy
© 2011 Avaya Inc. All rights reserved. 3
Avaya Microsoft Lync Integration for IP OfficePhone Mode (IP Office R9.0)
Preserves user experience• Click-to-call, telephony presence,
phone mode, multi-call handling• Escalate from IM to Avaya phone call• Lync sign-in, simple install• Works with on-premise Lync & Office
365 options
Client-side integration• No Lync voice licenses necessary• Standard Microsoft APIs used• Enabled with IP Office Office Worker
& Power User
© 2011 Avaya Inc. All rights reserved. 4
Avaya Microsoft Lync Integration for IP OfficeFeatures
Delivers similar Lync client look and feel – Click to Call from contact list– Conversation Window allowing Mid Call Control
(Release, Hold and Retrieve, DTMF, Transfer and Conference)
– Toast pop up on incoming call (Answer, Decline)– Phone Mode only supported in first release– Aggregated Calendar, Machine and Telephony Presence– Company dial plan and E.164 numbers supported– Utilize Lync Sign in
Client Side Licensing– Lync Server Standard CAL
Proprietary and Confidential © 2010 Avaya Inc. All rights reserved.
IM Window
Conversation Window
Pop-up Toast
© 2011 Avaya Inc. All rights reserved. 5
Avaya Microsoft Lync Integration for IP OfficeSimple Installation
Simple Installation– Single binary– No inputs required during installation
Simple configuration (local)– one-X Portal Server address– one-X Portal Username and Password– Dial Plan Configuration
Common debug tools – Single Log file
5
© 2011 Avaya Inc. All rights reserved. 6
Avaya Microsoft Lync Integration for IP OfficeSolution Architecture – IP Office R9.0
Avaya IP Office 500v2(will also support Server Edition)
Avaya IP Office One-X Portal
Server
TSPI
Active Directory
Web Services (CSTA)
Microsoft LyncIntegration for IP
Office (Phone Mode)
LYNC1. Microsoft Lync Standard CAL (end User License) required.
Avaya TDM or IP Phones
Contacts
Microsoft Lync 2010 or 2013 (on-Premise or Hosted)Lync
IM and Presence