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Microsoft CRM/xRM4Legal Overview for Law Firm IT
Decisions
Technology
Transformation of law firm IT
Firm needs are evolving
72% of firms are deploying at
least one social
software tool
84% of organizations
have remote workers
Always on --
Clients use
an average of 4 devices every day
33% of
clients
complain via
social media
25% expect a response within
1 hour via social media
Adoption of devices &
working remotely
Competitive firms use
a connected strategy
Age of the social client
of the way through the buying
cycle before they contact you 57% Clients today are already over
95% of Fortune 500
firms will deploy mobile
applications soon
c nnected across
Firms must be
social
mobile
cloud
information
People-first experience
designed to bring you
closer to your clients
Pervasive connections and
communications inside and
outside the firm
Personal experiences
delivered across every
interaction and
engagement
Modernize with Microsoft CRM/xRM4Legal
People-first design
•
•
•
Pervasive connections
•
•
•
Personal experience
•
•
Security
& Identity
Management
Platform
Data & Process
Integration
Configuration
& Extensibility
End-to-end solution powered by Microsoft
Cloud On-Premise
Clients Staff Law Firm
Partners
in
Microsoft CRM/xRM4Legal Value Proposition
Mobile Social Cloud Platform Mobile Social Cloud Platform
Mobile – CRM/xRM on the go
Anywhere access • Right data at the right time on the right device
• Outcome driven user experience
Embrace BYOD scenarios • Tailored app for tablets (iPad & Windows)
• Simplified phone apps on multiple platforms
Easy administration • Available in Marketplaces
• Provision through Intune
Secure data access • Consistent security roles & privileges
• Optional two-step authentication
Social – connect and collaborate
Social in context • Embedded Yammer
• Streamlined 360 degree view
Real-time collaboration • Ubiquitous presence
• Real-time document collaboration
Get the bigger picture • Social Insights with InsideView
• Managed and Unmanaged communities
Social • IM, Video calls, Email and more
• Works the way you do
Social • IM, Video calls, Email and more
• Works the way you do
Cloud – challenge the status quo
On your terms • Public, private, hybrid
• Switch anytime
Trusted & transparent • 99.9% Financially backed SLA
• Compliance and Certifications
Integrates with your infrastructure • Open Architecture
• Works with Office, Azure, O365, SAP, Oracle,
Dynamics ERP & more
Simplified management • Device Mgmt (Intune) with BYOD
• Robust Environment Mgmt (Systems Center)
West
Coast East
Coast
Europe 1
Europe 2
Asia 1
Asia 2
Platform – robust and extensible
Analytics & insights • Self-service BI - Excel on steroids
• Real-time actionable insights with drilldown
Agile processes, flexible model • Robust workflow and business logic engine
• Point & Click model configuration
Mission critical performance • Scalable - Billions of records & millions of txns
• AlwaysOn for High Availability & Disaster Recovery
Bringing it all together • Seamless integration of PMS, DMS etc
• Leverage existing skills & best practices
Licensing to suit power users, PAs & fee earners Power Use
CAL
Use
r C
ap
ab
ilities
Serv
er
Marketing/BD
Device CAL
Partner Use
CAL
Assistant/FE
Device CAL
Reduced Total Cost of Ownership
* http://www.microsoft.com/en-us/dynamics/crm-roi-calculator.aspx
Better Fit and Value
Tangible ROI
Backed by Microsoft
• Leverage existing skillset & operations
• Flexible licensing for broader rollout
• Delivers an average ROI of 243%*
• Higher user adoption rates
• World-class support and services
• Vast ecosystem of specialized partners
Contact
www.xRM4Legal.com
