Governmental

Messaging

October 2015

1

Global messaging & mobile traffic development

compared with population growth

2

100%

192%

320%

617%

844%

100% 133%146%

249%

413%

101% 101% 102% 102%

2011 2012 2013 2014 2015

Messaging Apps MAU* Mobile Data Traffic OECD Population

*Combined #MAU of: Whatsapp, FB Messenger, WeChat, Skype, Snapchat, Viber, Line, Kakaotalk

Smartphone usage is ubiquitous and well suited to be

relied upon by Governments

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• 70%+ of OECD citizens own smartphones

• Used for chatting, payments, mailing,

documentation and much more

• 200+ interactions with smarthphone per

day on average*

• More than 3 hours are spend on mobile

devices daily*

Smartphone Usage Governmental Requirements

Develop a messaging infrastructure as a basic technology

with extensive features

• Easy aggregation of information,

biometrics and signatures

• Seamless sharing of files & processes

across individuals

• Secure infrastructure to handle sensitive

information

*Source: Tecmark agency & Dailymail

4

• Whatsapp, FB, etc. created an environment in which

instant transmission and quick responses are expected

• How to cater to the increased expectations of

civilians of service speed?

Instant communication is

expected

Mix of online / offline

difficult to reconcile

More complex requirements

• Increasing frequency of interaction with authorities

• Online application forms still require offline presence,

signatures and input

• How can the current hybrid situation be tackled

more efficiently?

• International forms, global developments and new

security requirements drive complexity

• How can this development be countered

adequately?

What are the challenges for governmental authorities

that arise from advancing technology?

Our vision – Supply the infrastructure for context-driven

communication in a governmental setting.

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How to allow for fast

response times in

governmental agencies?

How to enhance

collaboration between oand

within authorities?

How to set up a reliable

infrastructure using

integrated messaging?

White Label Messenger

Highly

scalable

infrastructure

Built for

enterprises

Security &

authentication

Performance

by design

Introducing MDK: a white label messaging infrastructure

for context rich applications.

Highly scalable infrastructure,

capable of absorbing any

growth needs and designed to

seamlessly integrate with third

party services.

Exclusively designed for large

organizations, covering a vast

feature bandwith while

providing an open platform.

High quality data throughput

and storage infrastructure,

minimizing data loss and

supplying on-the-go hosting

scenarios.

All communication and data is

encrypted and hosted, using

industry security standards, to

prevent privacy and data breaches.

Emphasis on geolocation services

to allow for unique application

scenarios in the geofencing

context.

System architecture designed for

low power consumption to

support computing heavy

applications.

4

Possible Use Case: External – 21st century form

handling & civil interaction

1

7

Each citizen has access to all

forms through the app

The application is filled in the

app, the required information

uploaded or auto-filled in from

saved profile data

Payment and encrypted

submission are also facilitated

through the mobile interface

2 3

The application and all

documents are received jointly

First, the data is validated and

either resent to the applicant to

be amended or begun to be

processed

Throughout the process the

applicant’s profile is

automatically updated

When a decision is reached,

the applicant is instantly

notified

The application process is

removed from the authority’s

work pipeline

Potential confirmatory

documents, are electronically

transferred to the applicant

Application Reconciliation Decision

Application

Form

Biometric

Picture

PaymentAdditional

Content

Application

Reception

Validation &

Processing

Updating

Profile

Send out

notification

Confirmation

documents

Possible Use Case: Internal – Content management &

collaboration simplified

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Collaboration Uses

Instant Messaging to tackle

urgent or challenging cases

jointly

User and client profiles, to

store and access information,

speeding up future processes

All case related information

accessible through one mobile

interface

Highly secure encryption and

multiple-layer-permission

suiting every hierarchy

Third-party services and APIs

seamlessly integratable

Data

Forms

Biometrics

Application Histories

Personal Information

Municipal Backgrounds

Payment Details

Identification Numbers

Organigram

Messaging

Profiles

Content &

Data Storage

Polls &

Reminders

MDKs feature set is to provide opportunities to build

messaging platforms and allow third party integration.

MessagingSend text, audio, picture and video

messages to single contacts or groups.

User ProfilesProvide complete user profiles,

including customisable themes and

third party social media integration.

Location ServicesShare specific location data and geo-

tag messages by activating the

location services functionality.

Content & Data StorageSecurley upload, store & send content

within the MDK infrastructure or

through third party services.

Authentification & VerificationSecured user authentication via

validated phone numbers or social

media profiles.

NotificationsPush notifications for messages and

events to specific contacts or groups.

VOIPTransmit voice data and set up

mailboxes for missed calls.

Third Party Services Integrate third party content platforms,

such as YouTube and allow sharing of

internal data to outside web properties.

EventsCreate and manage events for private

and public audiences.

Polls & RemindersAllow the creation, sharing and

exporting of context based polls and

reminders.

Streaming & ConferencingStream video and voice live to follower

audiences or within a private and

secure environment.

Location Search & DiscoveryImplement any number of location

based search and discovery features.

PaymentsSend and receive money through third

party payment wallets, such as Google

Wallet or PayPal.

Content PlatformsBuild a content platform and

marketplace, to allow the exchange of

user generated content.

Voice RecognitionTransform audio into text.

Follower ChatsEnhanced administrative capabilities

for VIPs, themes and events.

AnalyticsAdvanced user administration and

analytic capabilities.

Translation ServicesEnhance your communication

capabilities with translation from

services such as Google Translate.

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ture

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ture

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Fea

ture

s

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The MDK architecture – Providing a full stack

messaging solution.

1

2

3

4

2. MESSAGING BACKEND

Highly available server cluster

3. SERVER INFRASTRUCTURE

Lightweight communication

protocol based on MQTT

1. MESSAGING PROTOCOL

Client integration via APIs

and cross platform SDKs

4. CLIENT INTEGRATION

Highly scalable messaging

application server

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The MDK architecture is flexible and designed to

integrate third-party sources and content providers.

MDK Services

Databases

Messaging

Third-Party Services & Content

Providers

Cloud based On-premise

Content Payments

Authenti-

ficationNotifications ...

Analytics Administrative Services

MQTT / HTTP API

MQ

TT

/ H

TT

P A

PI

Multi C

hannel M

essagin

g

Government

Agencies

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