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Customer Internet Access (CIA)
tutorial
table of contents Page 3: Introduction
Page 4: Logging in
Page 12: Placing a service call
Page 22: Tracking service calls
Page 27: Ordering supplies
Page 50: Entering meter readings
Page 57: Automated meter reporting
Page 58: Summary
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introduction Meridian’s Customer Internet Access (CIA) is a simple and user-friendly website that allows you to do the following online:
• Place and track service calls • Order supplies • Enter meter readings • More
This guide is a condensed version of the instructions, concentrating on the tasks that you will use most often.
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logging in to CIA Go to whymeridian.com, our company’s website
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logging in to CIA Go to whymeridian.com, our company’s website In the navigation bar, hover over “Home” with your mouse, then click on “Login” in the dropdown menu
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logging in to CIA Go to whymeridian.com, our company’s website In the navigation bar, hover over “Home” with your mouse, then click on “Login” in the dropdown menu
logging in to CIA
HELPFUL TIP: Once you get to the login page you will want to save it to your “favorites”
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logging in to CIA Your “User name” is your email address
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logging in to CIA Your “User name” is your email address Your “Password” can be customized
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logging in to CIA Your “User name” is your email address Your “Password” can be customized Please contact [email protected] if you need help setting or recovering your password
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placing a service call The first screen you will see after logging in says “Switch Location” Ø If your company has only 1 location, simply click on the
company name
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placing a service call The first screen you will see after logging in says “Switch Location” Ø If your company has only 1 location, simply click on the
company name Ø If your company has more than 1 location, click on the location
where the equipment that needs service is located, or click on the one that says “All locations (Master)”
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placing a service call Once you have chosen a location, the next screen will show all of the tasks that you have access to. Under the tile that says “Service Calls,” click on the box that says “New Service Calls”
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placing a service call Once you have chosen a location, the next screen will show all of the tasks that you have access to. Under the tile that says “Service Calls,” click on the box that says “New Service Calls” On the next page, click the small box next to “Select equipment”
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placing a service call This will bring up a list of your equipment. Click on the machine that needs service, and on the next page enter the description of the problem with the copier.
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placing a service call This will bring up a list of your equipment. Click on the machine that needs service, and on the next page enter the description of the problem with the copier. We suggest that if the person placing the call is not the same as the person that the technician will see, you enter “see Joe Brown” in the description.
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placing a service call This will bring up a list of your equipment. Click on the machine that needs service, and on the next page enter the description of the problem with the copier. We suggest that if the person placing the call is not the same as the person that the technician will see, you enter “see Joe Brown” in the description. Click the “Save” icon.
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placing a service call This will bring up a list of your equipment. Click on the machine that needs service, and on the next page enter the description of the problem with the copier. We suggest that if the person placing the call is not the same as the person that the technician will see, you enter “see Joe Brown” in the description. Click the “Save” icon.
Congratulations, you have successfully placed a service request!
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tracking service calls
If you return to the home page of CIA you will see an area marked “Service calls”
“Pending”= call has been received
“Dispatched”= tech is on their way
“Cleared”= tech has completed the call
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tracking service calls
If you return to the home page of CIA you will see an area marked “Service calls” There, you are able to track the progress of your service calls, or place new service calls, 24/7.
“Pending”= call has been received
“Dispatched”= tech is on their way
“Cleared”= tech has completed the call
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tracking service calls In the “Service calls/History,” area you will also be able to see additional information about the service call, including: ü name of the technician ü response time ü repair time ü description of the
repair ü parts used for the
repair ü technician’s remarks
regarding the cause and the fix
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tracking service calls You can view and print the entire history of all of your copiers. In the “Search” field, choose a particular copier, or even enter a keyword, to view all of the service calls where that machine or term appears. The Service History section is very useful to identify a copier that may have too many copies/prints and is starting to fail, or an end-user who needs more training on a particular copier.
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ordering supplies On the home page, click “New Sales Order” at the bottom of the “Sales order” section.
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ordering supplies On the home page, click “New Sales Order” at the bottom of the “Sales order” section. On the next page, click “Add Items” in the lower left hand corner.
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ordering supplies On the home page, click “New Sales Order” at the bottom of the “Sales order” section. On the next page, click “Add Items” in the lower left hand corner. This will bring you to a page that says “Find Items”
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ordering supplies On the home page, click “New Sales Order” at the bottom of the “Sales order” section. On the next page, click “Add Items” in the lower left hand corner. This will bring you to a page that says “Find Items.” Click on “Equipment” to view a list of your copiers, printers, faxes, etc.
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ordering supplies On the home page, click “New Sales Order” at the bottom of the “Sales order” section. On the next page, click “Add Items” in the lower left hand corner. This will bring you to a page that says “Find Items.” Click on “Equipment” to view a list of your copiers, printers, faxes, etc. Once you are viewing the list of your equipment, click on the number Associated to the machine for which you would like to order supplies.
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ordering supplies The next screen will show all of the supply items associated with the machine.
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ordering supplies The next screen will show all of the supply items associated with the machine. Ø If the item is included in your
contract, the price shown will be $0.00
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ordering supplies The next screen will show all of the supply items associated with the machine. Ø If the item is included in your
contract, the price shown will be $0.00
Ø If the item is not included in your contract, the cost of the item will be shown in the far right column
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ordering supplies The next screen will show all of the supply items associated with the machine. Ø If the item is included in your
contract, the price shown will be $0.00
Ø If the item is not included in your contract, the cost of the item will be shown in the far right column
Enter the quantity of the item that you need, then click “OK” in the bottom right corner. 36
ordering supplies The system defaults to your main location/HQ for shipping and billing.
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ordering supplies The system defaults to your main location/HQ for shipping and billing. If you need supplies shipped to a satellite location, click the little square with three dots in it and choose the location from the list.
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ordering supplies The system defaults to your main location/HQ for shipping and billing. If you need supplies shipped to a satellite location, click the little square with three dots in it and choose the location from the list. If you want something to ship to a temporary location, such as a hotel for a conference, enter the address in the “Order comments” section.
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ordering supplies The system defaults to your main location/HQ for shipping and billing. If you need supplies shipped to a satellite location, click the little square with three dots in it and choose the location from the list. If you want something to ship to a temporary location, such as a hotel for a conference, enter the address in the “Order comments” section. If your company requires a Purchase Order for supplies that are not included in the contract, simply enter a PO number in the space provided.
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ordering supplies The system defaults to your main location/HQ for shipping and billing. If you need supplies shipped to a satellite location, click the little square with three dots in it and choose the location from the list. If you want something to ship to a temporary location, such as a hotel for a conference, enter the address in the “Order comments” section. If your company requires a Purchase Order for supplies that are not included in the contract, simply enter a P.O. number in the space provided. Click the icon that says “Save” and you have completed the transaction.
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ordering supplies If you return to your Home Page and look at the “Sales orders” section, you will see that the number for “New items” has increased by one.
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ordering supplies If you return to your Home Page and look at the “Sales orders” section, you will see that the number for “New items” has increased by one. When you see this you know that the supply request has been entered in Meridian’s system and an email has been sent to our Supply Order Team.
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ordering supplies If you return to your Home Page and look at the “Sales orders” section, you will see that the number for “New items” has increased by one. When you see this you know that the supply request has been entered in Meridian’s system and an email has been sent to our Supply Order Team.
Your order will be processed and shipped quickly. In most cases the item(s) come directly from our warehouse and you should receive them within two business days.
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ordering supplies If you return to your Home Page and look at the “Sales orders” section, you will see that the number for “New items” has increased by one. When you see this you know that the supply request has been entered in Meridian’s system and an email has been sent to our Supply Order Team.
Your order will be processed and shipped quickly. In most cases the item(s) come directly from our warehouse and you should receive them within two business days. You can track the process from “New” to “Picked” to “Shipped” in the “Sales orders” section on your home page.
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ordering supplies Here is a brief description of the other ways to search for supply items to order online.
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ordering supplies Here is a brief description of the other ways to search for supply items to order online.
On the “Find items” screen, you can choose “Previous orders” where you can select and duplicate any order placed in the last thirty days.
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ordering supplies Here is a brief description of the other ways to search for supply items to order online.
On the “Find items” screen you can choose “Previous orders” which will let you select and duplicate any order placed in the last thirty days. “Searching” will allow you to enter any item number or machine model in the field marked “Find,” and it will show the supply items associated with that model and our standard pricing for that item.
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ordering supplies Here is a brief description of the other ways to search for supply items to order online.
On the “Find items” screen you can choose “Previous orders” which will let you select and duplicate any order placed in the last thirty days. “Searching” will allow you to enter any item number or machine model in the field marked “Find” and it will show the supply items associated with that model and our standard pricing for that item. For example, if you enter “4250,” you get a list of OEM (original equipment manufacturer) and compatible toners for HP LaserJet 4250 models with our standard pricing.
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ordering supplies Here is a brief description of the other ways to search for supply items to order online.
On the “Find items” screen you can choose “Previous orders” which will let you select and duplicate any order placed in the last thirty days. “Searching” will allow you to enter any item number or machine model in the field marked “Find” and it will show the supply items associated with that model and our standard pricing for that item. For example, if you enter “4250,” you get a list of OEM (original equipment manufacturer) and compatible toners for HP LaserJet 4250 models with our standard pricing. Should you wish to purchase these items online from Meridian, we can enter the equipment and related supplies in the system, and even enter any special pricing that has been negotiated.
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entering meter readings
On the home page, you will see a “Meters” section, showing “Meters due” and “All meters.”
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entering meter readings
On the home page, you will see a “Meters” section, showing “Meters due” and “All meters.” If your contract is set up for monthly billing and started on the 15th of the month, your machine will show up next to “Meters due.”
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entering meter readings
On the home page, you will see a “Meters” section, showing “Meters due” and “All meters.” If your contract is set up for monthly billing and started on the 15th of the month, your machine will show up next to “Meters due.” Should you want to enter the meters before the 15th, click on the number next to “All meters.”
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entering meter readings The next page will have a list of all of your machines, with fields to enter new meters, meter status, the last reading, and the last reading date.
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entering meter readings The next page will have a list of all of your machines, with fields to enter new meters, meter status, the last reading and the last reading date. When you enter meters in all of the fields and click “Submit” at the bottom of the page, the meters are instantly entered into our operating system.
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entering meter readings The next page will have a list of all of your machines, with fields to enter new meters, meter status, the last reading and the last reading date. When you enter meters in all of the fields and click “Submit” at the bottom of the page the meters are entered instantly into our operating system. You can also click on the “Equipment number” to access a complete meter history and abbreviated service history for that machine.
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automated meter reporting
Did you know that your equipment can be set up to automatically send meters to us? The service is called FM Audit, and there are other benefits to using it. Give us a call at 703-461-8195 or ask your technician or Sales Representative for more information.
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summary
Our Customer Internet Access site has other functions that you may find useful, but what we wanted to provide
our customers here are simple instructions to utilize the most often needed functions.
If you are interested in hearing about the other capabilities please email us at
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