MDM Workshop Jayant Prabhu and Amit Kumar Jha, Wipro

MDM Workshop- Infovision 2011

© 2011 Wipro Ltd - Confidential2

Quiz time

Hotel in Warsaw, Poland

Bank in Russia

Meter Data Management

Rock Band in USA –Modern Digital Militia

Mobile Device Management


What is Master Data

Master Data: A consistent & uniform set of identifiers and attributes that describethe core entities of the enterprise & are used across multiple business processes

- Gartner

Customer Supplier

Employee

Material Asset

Product

Location Chart of Accounts

Object Master Data

Party Master Data

Place master Data


Technology enabled discipline in which IT and business work together to ensure the uniformity, accuracy, stewardship, semantic consistency and accountability of the enterprise’s official , shared master data assets

- Gartner

What is Master Data Management

"A system of business processes and technology components that ensures information about business objects, such as materials, products, employees, customers, suppliers, and assets, is current, consistent, and accurate wherever they are used inside or exchanged outside the enterprise.”

AMR Research


Finding Success with MDM initiatives – Some best practices

© 2010 Wipro Ltd - Confidential6 © 2011 Wipro Ltd - Confidential6

1 MDM Strategy: Business case with ROI

1. Revenue lift through new or enhanced Business Capabilities• X-Sell, -Sell, Self Service, Customer,

Product Strategies• Channel Effectiveness

2. Operational Efficiency• Process Efficiencies (Cycle time reduction

in NPI)• Cost reduction

3. Risk & Compliance• Regulatory requirements (LEI, FATCA,

Sunshine Act)• Fraud detection


1. MDM Strategy- Determining the start point & aligning priorities

Business ApplicationsImproved Business Processes Enabling growth & complianceSeamless integration across enterprise and cloud based applications

AnalyticsBetter quality of business decision makingBetter reporting & analytics

Enterprise ArchitectureBetter consistency of information Scalable architecture for better agility

EDWReduced effort of data integrationLower cost of maintenance of dimensional data


• Participation from All Stakeholders– Pain Areas and Priorities of One LOB might not be shared by others– Incentive to participate not equal

• Drive Business Involvement– A specific initiative run & driven by IT that needs Business QA– An add-on responsibility to an existing ‘resource’

• Management Buy-in– Tactical view of the effort instead of viewing as a ‘Continuous’ improvement

initiative– Views as a diversion of Executive time

• Overcoming the “Governance Block”– IT thinks Business should drive, Business sees no reason to – Inability to identify all the right stakeholders and setting the right Agenda for

the councils

2 Governance Process: Critical to Success


3 MDM Architecture- Key considerations

Assess the organization needs and finalize Build Vs Buy option Evaluate the products and architecture to be implemented Upgrade solutions incrementally from consolidation to centralization to lower

disruption

Architecture drivers Minimize disruptions Deliver quick-wins Build a solid platform that

is extensible

Architecture constraints

Type of master data Appetite for change Maturity of data mgmt

processes

Architecture options


3. MDM Architecture: MDM Tool vendor landscape: Evolving & Maturing

Source: Gartner


3.2 MDM Architecture: Implementation styles

CRITERIA CONSOLIDATION HARMONIZATION CENTRALIZATION

Data latencies High Medium Low

Scope Enterprise Business unit Business process

Organizational readiness for data governance

Low Medium High

Knowledge of current IM processes

Low Medium High

Aligned changes to source systems

Not required Incremental Extensive

Aligned changes to business processes

Not required Incremental Extensive

Overall IT landscape Dynamic Stable Stable

Number of sources/entity High Medium Low


4. MDM solution deployment

Solution DeploymentSolution Deployment Think “big” & start “Small” Tie each implementation cycle to

measurable business benefit Do not boil the ocean Do not under-estimate cost of

data migration

Solution DeploymentSolution Deployment Think “big” & start “Small” Tie each implementation cycle to

measurable business benefit Do not boil the ocean Do not under-estimate cost of

data migration

RolloutsRollouts• Build global templates – overlay

local requirements• Adopt a “Roll-in” instead of a

“Roll-out” strategy • Establish DQ baselines & measure

improvements• Communicate, Communicate &

Communicate

RolloutsRollouts• Build global templates – overlay

local requirements• Adopt a “Roll-in” instead of a

“Roll-out” strategy • Establish DQ baselines & measure

improvements• Communicate, Communicate &

Communicate

Thank [email protected]

[email protected]