This session explored ways in which technology is being used to improve client service quality and program efficiency, including: 1.) using online chat to help people with legal problems navigate online legal self-help resources and access community services, 2) using online e-learning tools to help immigrants through the naturalization process and prepare for the naturalization tests, 3) using SMS for community outreach and referrals, 4) using technology such as automated document creation software in self-help centers, and 5) using free and low-cost multimedia tools to make community education fun.
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1. Program Associate, Pro Bono Net #NTC12max
2. What is multimedia? Multimedia includes a combination of
text, audio, still images, animation, video or interactivity
content forms.Source: http://en.wikipedia.org/wiki/Multimedia
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3. Whoever the audience is that you are trying to impact.
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4. Lets take a look at some evaluation questions What is the
multimedia? What is the audience? What was the need and how did you
determine that multimedia was the best way to address this need?
Were you able to measure the impact of your multimedia on your
community? If so, what tools and/or methods did you use? Did this
project help accomplish your program goals for your organization?
Have your multimedia pieces helped increase efficiency and/or
cost-effectiveness in your service delivery? #NTC12max
5. LawHelp.org/SC Online Video Resources #NTC12max