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Getting answers from Web analytics

Marnette Falley Analytics Presentation at 2011 ASBPE Conference

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Marnette Falley discusses what metrics DVM360 concentrates on during the Analytics Presentation at 2011 ASBPE National Conference.

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Page 1: Marnette Falley Analytics Presentation at 2011 ASBPE Conference

Getting answers from

Web analytics

Page 2: Marnette Falley Analytics Presentation at 2011 ASBPE Conference

dvm360

Page 3: Marnette Falley Analytics Presentation at 2011 ASBPE Conference
Page 4: Marnette Falley Analytics Presentation at 2011 ASBPE Conference

The dvm360 team measures…

• page views • page views per visit • visitors • visits • most popular content

Page 5: Marnette Falley Analytics Presentation at 2011 ASBPE Conference

Tools we use

• Omniture• Google alerts• Google analytics• E-newsletter tracking• Link tracking with Bit.ly• Hootsuite• Surveys

Page 6: Marnette Falley Analytics Presentation at 2011 ASBPE Conference

Questions we ask

• How much of my traffic comes from search?

• How much of my traffic comes from e-newsletters?

• How much of my traffic comes from social media sites?

Page 7: Marnette Falley Analytics Presentation at 2011 ASBPE Conference

Why do we dig in the data?

• We’re trying to control costs• We’re trying to satisfy particular ad

campaigns• We’ve got fewer resources

– So where do we spend our time– Where do we spend our money

Page 8: Marnette Falley Analytics Presentation at 2011 ASBPE Conference

1. Tune the strong stuff

• Find your most popular articles over time

• Can you package differently?– Photo package– Related links

Page 10: Marnette Falley Analytics Presentation at 2011 ASBPE Conference

2. Tune your e-newsletter

• Look at each item you include– Great topics– Multi-page items– All with strong related links

• We did a/b testing on subject lines– Numbers win: 4 ways to …– Hot/topical stories: Somalian pirates kill

veterinarian– Keep it short

Page 11: Marnette Falley Analytics Presentation at 2011 ASBPE Conference

The example

• 22.3% dvm360: Driver who struck and killed veterinarian arrested

• 21.2% dvm360: 8 people foods that are toxic to pets

• 22.3% dvm360: Veterinarian killed by Somalian pirates

• 25.4% dvm360: Veterinarian accused of killing pregnant technician mistress

• 37.2%  dvm360: Massive study reveals state of pet health

Page 14: Marnette Falley Analytics Presentation at 2011 ASBPE Conference

3. Tune landing pages

• Look at what does well and move it onto pages where they’ll get seen more

Page 15: Marnette Falley Analytics Presentation at 2011 ASBPE Conference

4. Dull-but-important gets popular

Good luck! But…• Give it a number headline• Sell it hard – good title• Add strong graphics• Add it to the popular list

(even if it’s not yet)• Run it through your marketing path• Make it prominent

Page 16: Marnette Falley Analytics Presentation at 2011 ASBPE Conference

The example

Page 17: Marnette Falley Analytics Presentation at 2011 ASBPE Conference

What do we change

E-news content choices

Headline writing

SEO strategy

Print promotion of web pieces

Article structure

Place prominently on the site

Develop content to fit the traffic need