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Learn how to deal with people who resist change.
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Managing Response to ChangeAndrew AnnettJason Little
@akannett@jasonlittle
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http://www.versionone.com/pdf/7th-Annual-State-of-Agile-Development-Survey.pdf
Managing Response to Change @akannett @jasonlittle
What are some examples of“resistance to change”?
Discuss at your table, put shortresponses on sticky notes.
5 minutes
Managing Response to Change @akannett @jasonlittle
1995 – Kotter: 30%1998 – Turner and Crawford: 33%2005 – Procsi: 29%2008 – Mckinsey: 30%2011 – Standish Group: 34%
Change efforts have a lousy track rate.
http://www.onirik.com.au/media/Whitepapers/Cracking%20the%20Change%20Code%20White%20Paper.pdf
Managing Response to Change @akannett @jasonlittle
status quo
chaos
new status quo
transforming idea
old status quo
identity being lost
new id
entit
y be
ing
crea
ted
inte
grat
ion
&
Prac
tice
Managing Response to Change @akannett @jasonlittle
status quo
chaos
new status quo
transforming idea
old status quo
Guardians “SJ”
Artisans “SP”
Rationals “NT”
Harmonizers “NF”
inte
grat
ion
&
Prac
tice
Managing Response to Change @akannett @jasonlittle
7http://teresatorres.com/producttalk/wp-content/uploads/2013/01/ladder_of_inference.jpg
Managing Response to Change @akannett @jasonlittle
Managing Response to Change @akannett @jasonlittle
“Cells that fire together, wire together.”Donald Hebb, 1949
We are creatures of habitManaging Response to Change @akannett @jasonlittle
1010
Managing Response to Change @akannett @jasonlittle
Culture is a sum of the behaviours of the individuals who interact.
The 5 factors that shape
all social interaction.
Managing Response to Change @akannett @jasonlittle
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We need a volunteer!
http://images5.fanpop.com/image/photos/26100000/The-Shining-jack-nicholson-26184695-1200-928.jpg
Managing Response to Change @akannett @jasonlittle
Fogg Behaviour ModelManaging Response to Change @akannett @jasonlittle
Different context? Different triggerManaging Response to Change @akannett @jasonlittle
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How have you made it easy to do thingsdifferently in your organization?
What triggers did you use?spark, signal, facilitate?
Managing Response to Change @akannett @jasonlittle
Options Doing (1) Done
Become intentional about change: Simplify, Decompose
What next?
Discuss these ideas:@ akannett@jasonlittle
Learn to promote positive responses.
Managing Response to Change @akannett @jasonlittle
Managing Resistance Responses to Change
1 Understand Change
- Satir Change, Interaction and Human Validation Process Models- Type and Temperament reaction to change
2Prepare for Change
- ADKAR, interviews, cultural assessments (OCAI, Schneider), Kotter Change Model
4 Manage the Chaos
- SCARF, BJ Fogg Model, Lean Change, Complexity Thinking, STOOS
3 Trigger the Change
- “Agile Adoption”, “Agile Transformation”, Lean, Scrum, Kanban, Management 3.0, Beyond Budgeting
@akannett @jasonlittle http://www.agiletransformation.ca
Managing Response to Change @akannett @jasonlittle
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Managing Response to Change @akannett @jasonlittle
Thanks! Questions?
Andrew Annett @akannettJason Little @jasonlittle
www.leanintuit.com
