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Big data and its possibilities for Marketing Research Zeynep Yetis-Larsson Stockholm School of Economics September, 2013

Managing marketing processes

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My presentation for Dr. Robin Teigland's masters course in Marketing at the Stockholm School of Economics.

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Page 1: Managing marketing processes

Big data and its possibilities

for Marketing Research

Zeynep Yetis-LarssonStockholm School of Economics

September, 2013

Page 2: Managing marketing processes

A Big Bang in the Information Universe

Source: IDC/EMC

2.7bndaily comments and ”likes” on Facebook

500Mdaily posts on Twitter and Weibo combined

200kvideos uploaded to YouTube daily

Page 3: Managing marketing processes

Computers are getting smarter

Page 4: Managing marketing processes

Big Data is big money

Page 5: Managing marketing processes

From social media to consumer insight

Page 6: Managing marketing processes

Nov 2009 to Jan 2013

Bitcoin Study

Semantic network analysis• Bitcoin Forum (English)

• 1.15 mln posts by 21,903 people• 85% all posts / 89% all people

Page 7: Managing marketing processes

Forum Topics over Time

TechnicalExchanges

Legal

Page 8: Managing marketing processes

Reflections• The information is out there, the challenge is to extract

value• The results are not representative of the broader population• Explorative – great way of generating insights and finding

new patterns• Possible to switch between levels – macro and micro• Not restricted to a certain field period – possible to track

back in time• Offers deep understanding of phenomena• Complements rather than substitutes other methods• Unobtrusive, but potential privacy issues• Cultural and contextual understanding is necessary